Only works properly in safe mode

Discussion in 'Software' started by robhill, Mar 30, 2011.

  1. robhill

    robhill Private E-2

    Hi

    I've recently tried to go back to factory settings on my laptop, however, after reinstalling Windows it only works properly in safe mode.

    In normal mode (even in diagnostic mode), there are devices that don't work (keyboard, touchpad, and possibly others) and there are startup programs that don't get going. Some programs work just fine, others work after hours of waiting and many will not work at all.

    I tried to update my drivers, so I installed SP3 from the microsoft .exe file. This didn't seem to make any difference. I also updated the driver for the touchpad, but again, it didn't fix anything.

    I have checked the disks and ran Malwarebytes, but they both came up clean.

    I don't know what I should do. Please help me.


    My computer specs:
    Acer Aspire 5000
    Windows xp home (started with SP2, but is updated with SP3)
    OEM windows
    And the reason I reinstalled windows was because after a windows update and an AVG Free update, my computer stopped working and wouldn't work even in safe mode.

    Thanks,
    Rob



    Here is a hijackthis log:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 8:35:39 AM, on 30/03/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal
     

    Attached Files:

    Last edited by a moderator: Mar 30, 2011
    robhill, Mar 30, 2011
    #1
  2. motc7

    motc7 Vice Admiral (Starfleet)

    I would try reflashing your BIOS.

    Goto your computer manufacturers website and look for the latest BIOS update. Install it and go from there.
     
    motc7, Mar 30, 2011
    #2
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I think the first thing you should do is to go into MSCONFIG and stop all start up programs and then see if normal mode is working. If that doesn't work, you may need to do a repair install ( if on XP ) or a system repair if in Vista/Win7.
     
    TimW, Mar 30, 2011
    #3
  4. iain.t

    iain.t MajorGeek

    Hi and welcome to MG's,
    When you say that you tried to restore your laptop to factory settings,did you mean that you done a fresh install of just windows xp or was this a destructive install.. i.e.. did you do a full format of your hard drive??(totally wiped cleaned of OS and software) or was it just a overlay of the OS. If it was a desctructive install, did you install your motherboard chipset/drivers,and all the other drivers for video/sound etc.. if not those can be found here....

    http://support.acer-euro.com/drivers/notebook/as_5000.html

    iain.t :major
     
    iain.t, Mar 30, 2011
    #4
  5. robhill

    robhill Private E-2

    Figured I would provide resolution here.

    Thanks for the suggestions.
    - the bios was the most up-to-date version
    - I didn't have any of the windows CDs anymore, and neither my repair install or a fresh install from c: i386 solved my problems.

    So, I ended up reformatting the computer with Linux. I sorely miss my MS Office, but the computer works again.

    Thanks again for the suggestions.
     
    robhill, May 7, 2011
    #5

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds