Outlook 2003 crashing a lot

Discussion in 'Software' started by BLOND37, Jul 11, 2009.

  1. BLOND37

    BLOND37 Private First Class

    can someone please help me.. outlook 2003 crashes a lot.. i am using vista home premium. i have created a new windows user, uninstalled/reinstalled OTL 2003.. nothing seems to help.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: OUTLOOK.EXE
    Application Version: 11.0.8217.0
    Application Timestamp: 480f95d9
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6001.18000
    Fault Module Timestamp: 4791a7a6
    Exception Code: c0000264
    Exception Offset: 0008ee83
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    LCID: 1033
    Brand: Office11Crash
    skulcid: 1033
    ====================================
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: OUTLOOK.EXE
    Application Version: 11.0.8217.0
    Application Timestamp: 480f95d9
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6001.18000
    Fault Module Timestamp: 4791a7a6
    Exception Code: c0000264
    Exception Offset: 0008ee83
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    LCID: 1033
    Brand: Office11Crash
    skulcid: 1033
     
    BLOND37, Jul 11, 2009
    #1
  2. Senlis

    Senlis Staff Sergeant

    A couple of questions:

    How long have you had this problem?
    Have you installed any other software or any hardware recently?
    Has your computer shown any other symptoms that something may be wrong?
    Have you tried removing extra devices (printers, external HDD's, etc) to see if that fixes the problem?

    That may get us started towards a solution
     
    Senlis, Jul 11, 2009
    #2
  3. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    What Service Pack level do you have on your Office 2003 version? latest is SP3 and as its a rollup of what was in SP2 in that SP2 did fix an issue with the possibility of an error generated with ntdll.dll

    Office 2003 SP3

    If you are at, at least SP2 or SP3 then try this and disable any none Microsoft Add-ins to see if Outlook still crashes.
     
    DavidGP, Jul 12, 2009
    #3
  4. BLOND37

    BLOND37 Private First Class


    SP 2... dont have any add-ons... someone said i should just reformat my HD and reinstall windows
     
    BLOND37, Jul 12, 2009
    #4
  5. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    That seems a tad drastic in a re-install, try this and open Outlook in its Safe Mode, click the Start orb and then in the Start Search box type this outlook /safe (note the space between k and /) and see if outlook still crashes.

    Also what is your antivirus software? some AVs which have an email scanning component are known to cause issues in Office so disable any Office Email scanning component in your AV to test.

    I would even install SP3 for Office, may actually fix what maybe broken, also run from and elevated command prompt sfc /scannow (needs to be elevated in Vista to work, so click Start Orb and in the Start Search box type cmd and when it appears right click it and choose Run as Administrator) may need Vista DVD.
     
    DavidGP, Jul 12, 2009
    #5
  6. BLOND37

    BLOND37 Private First Class

    i use avast..
    i did sfc last nite - said there were corrupt files that it could not fix.
     
    BLOND37, Jul 12, 2009
    #6
  7. BLOND37

    BLOND37 Private First Class

    nice try - started OTL in safe mode as directed, and got the same prob- it crashed within mins...
     
    BLOND37, Jul 12, 2009
    #7
  8. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Ah, there go the ideas of something 3rd party causing this, I guess my final thoughts are as you ran sfc and gained soem none fixable errors that your HDD "may" have errors on it.


    So try scandisk and see if that picks anything up, right click your HDD in Computer and choose Properties > Tools tab > Check Now under error checking and then tick both the boxes in the next window (auto fix and scan for) and next message will be a reboot on as error checking needs to be done at boot.
     
    DavidGP, Jul 12, 2009
    #8
  9. BLOND37

    BLOND37 Private First Class

    ok and other ideas at this point.. did scandisk and check disk... started up OTL and got the OTL not responding thing - close the program? box.
     
    BLOND37, Jul 12, 2009
    #9
  10. BLOND37

    BLOND37 Private First Class

    not sure what all this means but it cant be good lol

    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: OUTLOOK.EXE
    Application Version: 11.0.8217.0
    Application Timestamp: 480f95d9
    Hang Signature: c7a7
    Hang Type: 0
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: f25bf4d3eceb7c1e52c7593a198443a3
    Additional Hang Signature 2: 6f9d
    Additional Hang Signature 3: 7a863bf2f94447a30b34e7363be747eb
    Additional Hang Signature 4: c7a7
    Additional Hang Signature 5: f25bf4d3eceb7c1e52c7593a198443a3
    Additional Hang Signature 6: 6f9d
    Additional Hang Signature 7: 7a863bf2f94447a30b34e7363be747eb
     
    BLOND37, Jul 12, 2009
    #10
  11. BLOND37

    BLOND37 Private First Class

    fyi windows mail works GREAT no probs, but i need calendar syncing (that outlook has) and my iphone/itunes doesnt sync with windows calendar :(
     
    BLOND37, Jul 12, 2009
    #11
  12. BLOND37

    BLOND37 Private First Class

    i'm using outlook 2003 with SP 3
     
    BLOND37, Jul 12, 2009
    #12
  13. BLOND37

    BLOND37 Private First Class

    tonight's error message:

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: OUTLOOK.EXE

    Application Version: 11.0.8217.0

    Application Timestamp: 480f95d9

    Fault Module Name: ntdll.dll

    Fault Module Version: 6.0.6001.18000

    Fault Module Timestamp: 4791a7a6

    Exception Code: c0000264

    Exception Offset: 0008ee83

    OS Version: 6.0.6001.2.1.0.768.3

    Locale ID: 1033
     
    BLOND37, Jul 13, 2009
    #13
  14. Senlis

    Senlis Staff Sergeant

    It seems that a lot of programs can get the "AppHangB1" problem. The only solution I found for that is related to a problem he had with IE7. Perhaps his solution will help you with your outlook problem.

    http://www.pcreview.co.uk/forums/thread-3667437.php
     
    Senlis, Jul 13, 2009
    #14
  15. satrow

    satrow Major Geek Extraordinaire

    From post 6
    Does anyone know if SFC makes a logfile so we can checkout the 'unfixable' corrupted files?
     
    satrow, Jul 13, 2009
    #15
  16. BLOND37

    BLOND37 Private First Class

    well today i reformatted my HD, reinstalled Vista, installed Office/Outlook 2007 (up from 2003), --all was fine for a FEW hours and then BAM- OTL 2007 crashes!
     
    BLOND37, Jul 13, 2009
    #16
  17. BLOND37

    BLOND37 Private First Class

    could this be the cause?

    MAP clients timeout or crash when downloading very large folders View Details & Report
    IMAP clients aren't always designed to handle the huge amount of mail that users store in Gmail. If you have thousands of messages in your labels, we recommend doing some housework to clean up your labels in the web interface. Remember, the web interface shows counts of threads, not messages.
     
    BLOND37, Jul 13, 2009
    #17
  18. Senlis

    Senlis Staff Sergeant

    one thing I can think of is where you are getting your emails from. Is it gmail? Does outlook crash when you don't have any email accounts?
     
    Senlis, Jul 13, 2009
    #18
  19. BLOND37

    BLOND37 Private First Class

    Yup good ole GMail... hmm i dont know never tried that (having no email accts)
     
    BLOND37, Jul 13, 2009
    #19
  20. Senlis

    Senlis Staff Sergeant

    Try running outlook for a while with no email accounts and see if it still locks up. This may show if Outlook's interaction with GMAIL is to blame. Perhaps it is your anti-virus scanning incoming emails that is causing the problem also, so you can try turning that feature off on your anti-virus software and see what happens.

    If all else fails, keep in mind that there is thunderbird you could use instead of outlook.
     
    Senlis, Jul 13, 2009
    #20
  21. BLOND37

    BLOND37 Private First Class

    Ok I'll try it in the next couple of days. SO TIRED of adding and deleting email accounts.
    I wish I could use another client but only outlook sync my calendar contacts notes with my iPhone/iTunes.
     
    BLOND37, Jul 13, 2009
    #21
  22. BLOND37

    BLOND37 Private First Class

    Todays error message:

    (note OTL only crashes when i am in Mail; not using calendar, etc)

    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: outlook.exe
    Application Version: 12.0.4518.1014
    Application Timestamp: 4542840f
    Hang Signature: d317
    Hang Type: 0
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 75e48f8b4080b510cf72e365732383dc
    Additional Hang Signature 2: 3535
    Additional Hang Signature 3: bbd29961a8028fb24d4dc644a5c81ef7
    Additional Hang Signature 4: d317
    Additional Hang Signature 5: 75e48f8b4080b510cf72e365732383dc
    Additional Hang Signature 6: 3535
    Additional Hang Signature 7: bbd29961a8028fb24d4dc644a5c81ef7
     
    BLOND37, Jul 14, 2009
    #22
  23. BLOND37

    BLOND37 Private First Class

    Re: Outlook 2003 crashing a lot (due to mail)

    (fyi, i have my gmail set up as imap.. i dont use pop... i use imap because if i dont i have to read/delete every email twice - once on my laptop in outlook and once on my iphone)

    it appears my outlook is crashing due to too much mail in my web gmail box.. i thought archiving in gmail would take care of this, but it doesnt.. what other solutions, work arounds are there??

    ive tried to delete some old mail but i'd be sitting here until kingdom come... i dont want to create a new email address
     
    BLOND37, Jul 14, 2009
    #23
  24. BLOND37

    BLOND37 Private First Class

    BLOND37, Jul 14, 2009
    #24
  25. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Doing this from memory so hopefully steps are correct to the right menu but try this naviagte to in Outlook Options > Mail setup > Send/Recieve button and untick "get folder unread counts"
     
    DavidGP, Jul 16, 2009
    #25
  26. BLOND37

    BLOND37 Private First Class

    ok not sure what i just did but did what u suggested..
     
    BLOND37, Jul 16, 2009
    #26
  27. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    What it does is force Outlook not to grab the unread email count, if your Gmail account is like many Gmail users and full of spam, then Outlook will grab this count of the spam folder and it can be hundreds as Gmail dispite their notice of deleting all spam after 70 days it does not work, in one account I have that I use to sign up to things I dont fully trust to not send me spam or sell on email address is now at 700+ spam messages (I've left it just to see how many it gets)

    Big question is did this help and Outlook not crashing now?

    Aslo have you installed the SP3 for Office 2003?
     
    DavidGP, Jul 16, 2009
    #27
  28. BLOND37

    BLOND37 Private First Class

    LOL, ok this is all over my head... but what i did in the past couple days was to reformat my laptop, reinstall vista, and since my laptop came with a 60 day trial of office and outlook 2007 installed that. then i went into my Gmail account and chose to labels, and my "all mail" and chose to not show in IMAP.. i think since doing that OTL has only crashed once and hey its windoze so its gonna crash every now and then.. (lol)
     
    BLOND37, Jul 16, 2009
    #28
  29. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Sounds good, only thing is the Office 2007 trial will end (also install office 2007 SP2) soon, so are you going to go back to Office 2003 or are you going to get Office 2007? (I do like Office 2007 and use it at home and work)

    If Outlook crashes again, do disable the COM add-ins that I mentioned earlier (the non Microsoft ones) and see if it crashes still, only thing in disabling the add-ins is that things like iTunes sync will likely not work, and as you like me have iPhone thats going to disable the sync, so do make sure you have latest iTunes, but I've not had same issues as you have, but all apps are fully upto date and I never use email antivirus scanning as all files will be scanned anyway with the general resident scanner of the antivirus app.

    While Windows or Office are not perfect they are not always the culprit, in many cases its a 3rd party addon or app that also need to be looked at or for as causing said issue.


    Do let us know if you get any more similar issues with Outlook as its a curious one and would like to know whats causing it.....

    :)
     
    DavidGP, Jul 16, 2009
    #29
  30. BLOND37

    BLOND37 Private First Class

    yea i guess i will stick with 2007..reverting to 2003 from 2007 is a --- CHORE! if not impossible!
    i dont have ANY add-ons except itunes...
     
    BLOND37, Jul 16, 2009
    #30
  31. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Yes its a chore indeed, as for add-ons, is iTunes upto date? 8.2.1 is latest.
     
    DavidGP, Jul 16, 2009
    #31
  32. BLOND37

    BLOND37 Private First Class

    yup!!!

    the one that came out yesterday or whenever.
    everything is up to date.
     
    BLOND37, Jul 16, 2009
    #32
  33. BLOND37

    BLOND37 Private First Class

    ugh well ok its not crashing but always stops responding... (this is 2007 now)
     
    BLOND37, Jul 16, 2009
    #33
  34. BLOND37

    BLOND37 Private First Class

    ok well as i said outllok still runs slowl, is it just me?
    i posted screen shots of running processes to see if there's something running that i dont need, but did it in another thread.. didnt mean to cause drama with multiple thread sorry.
     
    BLOND37, Jul 17, 2009
    #34
  35. BLOND37

    BLOND37 Private First Class

    also even though i have those little screen notifications set when i get mail they dont come up- i preview them and they work fine but dont work IRL
    but thats the LEAST of my issues lol
     
    BLOND37, Jul 17, 2009
    #35
  36. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    HI

    I run OL 2007 in work via Exchange 2003 and at home I run OL 2007 via ISP and its quick, I dont use OL for Gmail though, which could be this issue, Gmail as its not fully POP complient as its HTTP mail may not play happy with OL, would give Windows Live Mail a go with Gmail (Windows Live Mail is free) as a trial with gmail and see if its better or worse.

    Using OL 2010 tech preview with Gmail and its ok for me.


    As for the processes thread I may jump in on that but you have way too many processes running at startup, I have 6 you have near 20!
     
    DavidGP, Jul 17, 2009
    #36
  37. BLOND37

    BLOND37 Private First Class

    windows mail works great but as i said i need the consolidated contacts-calendar-mail features.. and iphone doesnt snyc with windows calendar..

    please expand on the 6/20 issues
     
    BLOND37, Jul 17, 2009
    #37

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