Outlook Express E-mail Rec'd In Duplicates

Sept. 29, 2004: I have Windows Xp/SBC Yahoo/Outlook Express Mailbox. In my Outlook Express Mailbox, I began receiving my e-mail in duplicates. Support at sbc Yahoo was no help. If anyone has ever had this problem I would so appreciate if you could help me solve this issue. Please help

 

try these...

There are a few things you can check to stop duplicate email messages.

Start by checking Rules to be sure that copies are not being made to the Inbox, and make sure that all your rules end in "Stop Processing" actions.

Then check the task manager to be sure that there is only one instace of Outlook running. Two instances of outlook.exe running can produce two messages arriving at the same time. You will need to then determine why two instances of Outlook were running in the first place.

Another thing you can do is to delete/remove ALL your e-mail accounts and recreate them. This worked for some people.

Also, if your running Outlook XP, be sure that you are at service pack 2 or later. You can tell if you need to upgrade at Microsoft Product Updates.

Finally, another person had this happen when he had two e-mail accounts set up - using two e-mail addresses, but the same POP3 incoming and same SMTP outgoing. What happened is that the second account was getting the e-mails from the POP3 server before they were actually deleted after the first account was finished. If this is the problem you can disable the receive on the second account. There is a Microsoft article explaining the problem more thoroughly at http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q284404.

 

Sept. 30, 2004 UPDATE: Thanks so much for your input. They are very valuable to me. I accidentally ran accross the solution (before reading "Private First Class") and IT WAS THAT I HAD TWO ACCOUNTS SET UP ON MY PRIMARY E-MAIL. What happened is that I have several Identities, all properly configured. However, OE automatically includes an account identity called "Main Identity" and it had my default e-mail address. So when I deleted the account called Main Identity, I stopped receiving duplicates. I also read on PC Magazine that sometimes you receive duplicate e-mails because their server and your server miscommunicate but that the issue should not persist. However, that wasn't the case regarding my problem. I hope this can help someone in the future who might run into this situation. Many thanks again, Helen.