PC Rebooting problem...

I am having a problem running a new game. Everytime I launch the game, my PC reboots. After several attempts to solve the problem with tech support, I was told by the company that made the game that it was not a software problem, but hardware. I bought a new graphics card just for this game(all other games run fine). I also upgraded my power supply to run the new card. My PC specs pass all requirements to run the game perfectly. I tried new drivers and rolled back the drivers for the graphics card; tried selective startup to free up system resources before I launched the game; have the latest DirectX ...same problem, PC reboots on game launch...any help would be much appreciated...thx

 

Right click on "My computer", Select properties. Go to the advanced tab, under "startup and recovery", press the "settings" button.

Here, you need to uncheck the "automatically reboot.,....".

Once this is unchecked, go ahead and run the game. Press OK, OK. The computer should stop at a blue screen of death. We need this info to check what your issue is.

On a second thought, perhaps it could be a ram issue also.

I'd double check your ram using this tool:

http://majorgeeks.com/download.php?det=4226

 

Excellent question.

Readers wish to know!

 

Tech info from blue screen:

BAD_POOL_HEADER

STOP:0x00000019 (0x00000020, 0x862444B0, 0x86244590, 0x0A1C0004)

Just this game, no other times. Bought at store...

 

I gave all the info that was there....I just added a new graphics card just for the game

 

Do ye have norton goback installed, by any chance?

 

Does this happen with all games, or just this one?

What OS are ye running (xp, 2k, 98, etc)
What was the old video card, ye were running?

 

No on Norton...Running XP...I had a Geforce 6200(256mb)...upgraded to a Geforce 7600(512mb)...this doesn't happen with any other games

 

What version of IE are ye using?

IE 7 or 6?

What game is this?

 

Home or Pro. Gold, Sp1, sp2?

 

the game is Splinter Cellouble Agent from UBI...the game will not run on my old card (game will only run with certain cards), that's why I bought the new one

 

When you say run, does it start up, when does it crash? Also, what service pack are ye running?

 

game doesn't require web access except for multi-player...and multi-player runs fine, the single player game is the on I can't launch...I am using XP Home, IE 7

 

Just for an experiment, Uninstall IE7. Does the game function then?

 

after I put in the CD and the launcher comes up, I click "run SCDA", then another box comes up, I click "Single Player"...cursor turns to a "disk", runs for about 10 secs, turns back to a "pointer", then monitor goes black and PC reboots

 

IE7 is an automatic update. If one presses the "don't install" button, IE7, moves to the optional updates.

 

probably when the update came out

 

For an experiment. IE7 is known to break a few games.

I'd HIGHLY recommend uninstalling it, to see if it fixes your issue.

Also, when you upgraded your computer, was IE7 installed at that time?

 

IE7 at work runs great, if not using HP printers, but then, there is a "workaround" to fix this issue (HP issues)..

 

yes..

 

I have an HP printer...

 

yes sp 2 installed

 

You can always re-install IE7 at a later date. But, have you tried uninstalling IE7, and seeing if your game works?

 

no I haven't tried it

 

how do I uninstall IE7 and go back to IE6??

 

Click START, then, control panel (or settings and control panel), add/remove.

Should be listed as windows internet Explorer 7.

 

removed IE7...same thing, PC reboot

 

I am iin the event viewer, applications section...not sure what I'm looking for

 

Did you run CCleaner after you uninstalled IE7, as with most programs IE leaves stuff behind in the registry which maybe causing your continued problems after IE7 uninstall..........I had to use Regseeker to get rid of even more left behind by IE7, than CCleaner would get rid of..........Both are available here at MG CCleaner http://majorgeeks.com/download.php?det=4191 Remember the registry cleaner is the ICON "Issues" and make sure you use the back-up feature........ RegSeeker http://majorgeeks.com/RegSeeker_d2579.html Make sure the Back-up box is checked, and only delete the Green items to start, then look for any that refer to IE7 they maybe in red, but are okay to delete...............Us appropriate caution with Regseeker it is powerful and with improper knowledge can cause irreversible registry damage. Hope that helps severn8212


Okay you guys talk behind the "Old Farts" back see if I care.............Dang I must be getting slow like Timmie

 

error code:00000019
system error:ER_KRNLCRASH_LOG