Pc Shutting Down During Gaming

Hello all,
For some reason my pc will shut down while I am playing SWTOR. No blue screen or anything like that. It just shuts itself off.

For a moment I thought Id alleviated the issue by updating my drivers. But the problem has returned,

I suspected that the video card was over heating. (Its pretty cramped in there.) So I added an additional slot fan. (the only thing I could add to the case) The problem remains.

I thought the power supply might be an issue as well, but all of the important info on my fan seems to not be in English. So i am uncertain of its capacity atm.

I am uploading a dxdiag, everest report and a picture of info on my fans.

Any help offered would be greatly appreciated.

Wild

 

Here are the missing uploads. Apologies all.

Wild

 

Okay found power supply information
Internal 460W (100V-240V)

 

Okay
So after I found the PS info I replaced the power supply with an Ultra lsp 650w PS. Things are definitely much cooler in the case. But I am still shutting down unexpectantly.

This generally happens when I try to view a video link with game up, but has recently started happening when Grooveshark is running in the BG. I'm not sure if this is caused by Groovesharks ads (they have little video pops on window that sometime go active),or something else.

I paid close attn to the vid card when resetting and I blew the case free od dust when I added new PS. My current fear is the Vid card has somehow been damaged by running with an insufficent PS, but Im just guessing here.

 

Thank you for replying so sorry I glutted the thread with all those posts kept forgetting to upload stuff that might have been helpful.

1. Is the issue only in this game or high end games and not happening in general PC usage?
Only when playing games, usually SWTOR with something running in the background. Usually a video, but grooveshark seems to be causing it now as well.

2. Do you get any graphical anomalies in the games before a crash, weird colours or pixelation on screen etc?
No anomolies or BSOD. It just shuts down completely. I do get a BSOD if I try to use the upper video port on my video card. Not sure why that is but I avoid it like the plague.

3. If you have had crashes, are these BSOD and if so whats the error code?
No BSOD

3a. Check for general errors after a crash in Event Viewer and check Application and System at the timestamp (plus or minus a few mins) of the crash for any red warning and if one please post.
There's a long list of Critical errors under Critical Events, Is this what you need?

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 3/31/2015 3:10:39 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Ciablue-HP
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2015-03-31T19:10:39.516815900Z" />
<EventRecordID>100978</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Ciablue-HP</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">278</Data>
<Data Name="BugcheckParameter1">0xfffffa800da44010</Data>
<Data Name="BugcheckParameter2">0xfffff88004c32c30</Data>
<Data Name="BugcheckParameter3">0xffffffffc0000001</Data>
<Data Name="BugcheckParameter4">0x3</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Oh yeah you do have bugger all space in that case, what are the directions of the fans in blowing air and where they are located I know there is a spare (which you may have used) space in the back under the PSU?

The fan on the new PS blows down, as does the slot fan that I added. There is one fan on the bottom that blows air out the back of the pc and the fan that is on the cpu

 

Thank you for your time and patience. I really appreciate it your help.

ok I rant the Blue screen viewer and I posted the results.
As I mentioned I do get blue screen shut downs when I try to use the upper port of my video card. Not sure why that is though. After I replaced the power supply I had my screen plugged into the upper port on the card which I think is what cause the bsod's.

Wild

 

ok I uninstalled the ATI suite and reinstalled the driver only. Im still having the same problem Do you think that switching to a larger case with more fans and better sirflow would help?

Again the pc just shuts down without warning and no bsod.

 

Try running WhoCrashed Free Home Edition. It will show what is causing the PC to shut down.

http://www.majorgeeks.com/files/details/whocrashed_free_home_edition.html

 

Ok will run and post result here. Also I got two BSOD trying to boot up the Sims this morning. ( It loaded without issue last night.)Will post the files from those here now.

040415-31231-01.dmp 4/4/2015 9:30:48 AM 0x00000116 fffffa80`08ce04e0 fffff880`04c87848 00000000`00000000 00000000`00000002 VBoxDrv.sys VBoxDrv.sys+371134 x64 ntoskrnl.exe+74ec0 C:\Windows\Minidump\040415-31231-01.dmp 8 15 7601 306,221 4/4/2015 9:31:38 AM



And the second:

040415-22729-01.dmp 4/4/2015 9:24:29 AM 0x00000116 fffffa80`0ae8a4e0 fffff880`04a366cc ffffffff`c0000001 00000000`00000003 dxgkrnl.sys dxgkrnl.sys+5d134 x64 ntoskrnl.exe+74ec0 C:\Windows\Minidump\040415-22729-01.dmp 8 15 7601 338,766 4/4/2015 9:25:14 AM



WHO CRASHED THIS REPORT

Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sat 4/4/2015 1:30:48 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\040415-31231-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xB848)
Bugcheck code: 0x116 (0xFFFFFA8008CE04E0, 0xFFFFF88004C87848, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sat 4/4/2015 1:24:29 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\040415-22729-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xB6CC)
Bugcheck code: 0x116 (0xFFFFFA800AE8A4E0, 0xFFFFF88004A366CC, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


After tunning who crashed this I ran Driver Fusion. It said that my driver was up to date. BUT it also says that I am missing two backup drivers. I allowed the program to run the fix.


Thank you guys for helping me

 

Is everything fixed/running OK? No crash?

 

No, its not fixed. I crashed again, this time with a BSOD. Listing the Bluescreen viewer file and whocrashed this report.

Report 1:

040415-21481-01.dmp 4/4/2015 8:06:14 PM 0x00000116 fffffa80`0f7b44e0 fffff880`04a94848 00000000`00000000 00000000`00000002 wfplwf.sys wfplwf.sys+be09134 x64 ntoskrnl.exe+74ec0 C:\Windows\Minidump\040415-21481-01.dmp 8 15 7601 336,512 4/4/2015 8:06:57 PM


Report 2:

040415-31231-01.dmp 4/4/2015 9:30:48 AM 0x00000116 fffffa80`08ce04e0 fffff880`04c87848 00000000`00000000 00000000`00000002 VBoxDrv.sys VBoxDrv.sys+371134 x64 ntoskrnl.exe+74ec0 C:\Windows\Minidump\040415-31231-01.dmp 8 15 7601 306,221 4/4/2015 9:31:38 AM


Report 3

040415-22729-01.dmp 4/4/2015 9:24:29 AM 0x00000116 fffffa80`0ae8a4e0 fffff880`04a366cc ffffffff`c0000001 00000000`00000003 dxgkrnl.sys dxgkrnl.sys+5d134 x64 ntoskrnl.exe+74ec0 C:\Windows\Minidump\040415-22729-01.dmp 8 15 7601 338,766 4/4/2015 9:25:14 AM


Whocrashed this Report:

Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sun 4/5/2015 12:06:14 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\040415-21481-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xB848)
Bugcheck code: 0x116 (0xFFFFFA800F7B44E0, 0xFFFFF88004A94848, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sat 4/4/2015 1:30:48 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\040415-31231-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xB848)
Bugcheck code: 0x116 (0xFFFFFA8008CE04E0, 0xFFFFF88004C87848, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sat 4/4/2015 1:24:29 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\040415-22729-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xB6CC)
Bugcheck code: 0x116 (0xFFFFFA800AE8A4E0, 0xFFFFF88004A366CC, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.

 

I ran DM log collector as well will upload the report here in hope that it erhaps provides additional clues to whats going on.

 

In post #9 DavidGP identified atikmpag.sys which has now been confirmed by WhoCrashed.
I checked the AMD support forum and Geeks To Go. It seems the culprit is the Catalyst Suite. Can you uninstall it? If so, you need to just install the driver.

http://www.geekstogo.com/forum/topi...have-it-narrowed-down-but-cant-be-sure/page-3

http://forums.amd.com/game/messageview.cfm?catid=443&threadid=170897

 

I uninstalled the Catalys suite and reinstalled just the driver. Or at least I think I did. I went through control panel. Then I ran cc registry cleaner before reinstalling just the driver.

I was also told to remove any other onboard drivers. I did not see any but then as a rule I avoid bothering my drivers if possible so I may have missed something.

Again, all the help is greatly appreciated.

 

Okay
I tried uninstalling my drivers again. This time I used DDU and I ran it for both AMD and Nvidia drivers. After I used CCleaner. This time when the pc restarted the graphics were the large icons that I had expected to see the first time I tried to uninstall my driver, but had not.

I then reinstalled the AMD driver only. And ran Driver fusion after. Unlike my first attempt where DF wanted to update the driver. This time it show as my having the most up to date driver.

Will be putting the old girl through her paces in the morning. But I think the problem may be licked this time.:wave

 

Let's hope so. Why do you have AMD & NVIDIA drivers? That might be a problem. Especially if it's an old girl. :-D

 

I bought this pc from a friend when he upgraded. I ask him this morning about that. At one point he had an Nvidia Graphics card on it, then he upgraded to an AMD. But I didnt know about that. Just told the driver uninstaller to remove and nvidia bits it found cause I was desperate lol figured it could hurt, right?

Si I havent had any BSOD today. But it did shut down on me when I ran SWTOR and tried to view a video in the background. It wasnt an immediate shutdown like before, but it did happen.

I was looking at my speed fan window while I did this and temps didnt seem to spike. So Im back at the original problem. Weird shut downs that I dont know how to track

 

I know nothing about SWTOR. Do you have to view a video in the background while playing the game?

 

On the 10th of last month, there was a crash by C:\Program Files (x86)\Merriam Webster's Spell-Jam\pzpjkdq.exe.

That looks like probable malware, please ensure it's all cleaned up by the Malware team here: http://forums.majorgeeks.com/showthread.php?t=35407

 

All 3 BSODs are 0x116 TDRs ~ *something* is causing the video to wait to long for an instruction. The best collection of troubleshooting steps that I know of for this is here: http://www.sysnative.com/forums/bso...rmation/35-video-tdr-timeout-0x116-0x117.html



BSOD BUGCHECK SUMMARY

Code:

[font=lucida console]
Built by: 7601.18741.amd64fre.win7sp1_gdr.150202-1526
Debug session time: Sun Apr  5 01:06:14.113 2015 (GMT+1)
System Uptime: 0 days 10:34:58.987
BugCheck 116, {fffffa800f7b44e0, fffff88004a94848, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b848 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18741.amd64fre.win7sp1_gdr.150202-1526
Debug session time: Sat Apr  4 14:30:48.985 2015 (GMT+1)
System Uptime: 0 days 0:05:51.859
BugCheck 116, {fffffa8008ce04e0, fffff88004c87848, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b848 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18741.amd64fre.win7sp1_gdr.150202-1526
Debug session time: Sat Apr  4 14:24:29.613 2015 (GMT+1)
System Uptime: 0 days 12:20:04.488
BugCheck 116, {fffffa800ae8a4e0, fffff88004a366cc, ffffffffc0000001, 3}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+b6cc )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System[/font]

3rd party driver list below, remove as much utility and virtual software as you can during troubleshooting (including HP software), update the remaining drivers if you can (anything older than late 2012 should be priority).
Links are given for you to find further details of the drivers and updates for them.

Code:

[font=lucida console]
AtihdW76.sys       Sun Jun 22 03:31:21 2014 (53A63FF9)
HCW723x.sys        Tue Aug 14 20:56:18 2012 (502AAD62)
HECIx64.sys        Wed Oct 20 00:33:43 2010 (4CBE2AD7)
LGBusEnum.sys      Tue Nov 24 01:36:48 2009 (4B0B38B0)
LGSHidFilt.Sys     Thu May 30 16:16:33 2013 (51A76D51)
LGSUsbFilt.Sys     Thu May 30 16:15:44 2013 (51A76D20)
LGVirHid.sys       Tue Nov 24 01:36:48 2009 (4B0B38B0)
Rt64win7.sys       Tue Feb 18 11:38:35 2014 (5303463B)
VBoxDrv.sys        Fri Nov 21 13:57:03 2014 (546F44AF)
VBoxUSBMon.sys     Fri Nov 21 13:55:55 2014 (546F446B)
amdkmpfd.sys       Mon Oct 27 23:26:38 2014 (544ED4AE)
amdxata.sys        Fri Mar 19 16:18:18 2010 (4BA3A3CA)
aswHwid.sys        Mon Mar  2 12:15:09 2015 (54F4544D)
aswMonFlt.sys      Mon Mar  2 12:14:33 2015 (54F45429)
aswRdr2.sys        Mon Mar  2 12:15:17 2015 (54F45455)
aswRvrt.sys        Mon Mar  2 12:14:43 2015 (54F45433)
aswSP.sys          Mon Mar  2 12:28:40 2015 (54F45778)
aswSnx.sys         Mon Mar  2 12:15:28 2015 (54F45460)
aswStm.sys         Mon Mar  2 12:31:36 2015 (54F45828)
aswVmm.sys         Mon Mar  2 12:28:19 2015 (54F45763)
atikmdag.sys       Fri Nov 21 02:30:27 2014 (546EA3C3)
atikmpag.sys       Fri Nov 21 02:08:54 2014 (546E9EB6)
iaStor.sys         Sat Nov  6 07:44:52 2010 (4CD50774)
intelppm.sys       Tue Jul 14 00:19:25 2009 (4A5BC0FD)
netr28x.sys        Wed Apr  9 14:15:35 2014 (534547F7)
speedfan.sys       Sat Dec 29 20:59:35 2012 (50DF59B7)
stwrt64.sys        Wed Apr 25 10:44:37 2012 (4F97C785)
tihub3.sys         Fri Jan 14 20:35:41 2011 (4D30B39D)
tixhci.sys         Fri Jan 14 20:35:26 2011 (4D30B38E)
xspltspk.sys       Wed Jun 11 21:59:54 2014 (5398C34A)
[/font]

http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
HCW723x.sys - this driver hasn't been added to the DRT as of this run. Please search DuckDuckGo/Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=LGSUsbFilt.Sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=netr28x.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=tihub3.sys
http://www.carrona.org/drivers/driver.php?id=tixhci.sys
http://www.carrona.org/drivers/driver.php?id=xspltspk.sys

 

No, but I tend to multitask and look at links sent to me via teamspeak while playing. Since I have this issue I have been avoiding doing this while playing. But on occasion I forget.

Im worried my pc is trying to tell me something important. And I dont want to kill it

 

Something that I remembered while reading this thread might be important as far as hardware mapping.

When I picked up my new graphics card many moons ago, I uninstalled the old ATI software/drivers and shut down the PC. I installed the new card and then installed the new drivers and software for it. From that point I had nothing but trouble. The video would freeze, it would go to random colored patterns at times, and all around nothing seemed to work right. In some of the reviews, the same symptoms were listed by others.

Before going for an RMA, I figured why not do a clean install to make sure that it's definitely the card. Lo and behold, the build has been running like clockwork ever since.

Sometimes it's just not as easy as uninstalling, dropping in hardware, and installing new drivers/software.

 

Hi
I am unsure exactly what I need to do with the items listed? Are they things that I should delete? Or things that I should update? How do I determine whats safe to delete? Is there a forum section that I can reference?

Apologies for being clueless. And thank you again guys

Also Im running the malware checks today. So far nothing has been found.

Thank you

 

Stay with the Malware team until they give you the all clear.

Once we know there's no malware interfering, you can continue here from #24 "3rd party driver list below, remove as much utility and virtual software as you can during troubleshooting (including HP software), update the remaining drivers if you can (anything older than late 2012 should be priority).".

Once we've uninstalled/updated the items there, we can press on with the 0x116 specific things

Good luck!

 

Hi guys
I just wanted to touch base with you and thank you for all of your help. In the end I decided to start swapping out components. Starting with the video card. And the problems that I was having seem resolved.

I was able to uninstall my drivers completely and cleanly. custom install the Catalyst suite and get myself up and running without a hitch. All thanks to the wonder advice and guidance that I received from all of you!

You guys really are amazing and appreciated. Top notch tech help just because you want to help others. Thanks you all.

I will try not to break anything else
Wild