PC won't connect to Internet

Discussion in 'Software' started by sparks_uk, Oct 7, 2013.

  1. sparks_uk

    sparks_uk Private E-2

    Hi
    My PC won't connect to the Internet, I have done the following
    1. Contact BT they have checked phone line, home hub , cables to PC all ok
    2. Replaced network card and install there new driver
    3. System restored to previous date.
    4. Carried out a clean boot (I think that what was called, other programmes do not start on start up)
    5. I can get on line via the wifi from my iPad

    In the net work and sharing centre, it keeps looking or identifying with no luck and its says in access type ' no Internet access'
    They all say devices are working properly except for WAN mini port (PPPOE), which has a yellow triangle, the new network card is working

    I'm running windows 7, with mcafee/bt net protect, ( never 100%trust it but its free) . I ran have super anti spyware free ed and it did pick a Trojan virus, whether this has anything to with it .

    So again I asked for your help and knowledge, you good people of MarjorGeeks
    Sparks...
     
  2. brownizs

    brownizs MajorGeek

    Are you making sure that you are connecting to the correct Wireless Access Point. If wired, then most likely McAfee is causing the issue. Remove McAfee and try again.
     
  3. sparks_uk

    sparks_uk Private E-2

    Thanks brownizs, for the reply.
    Have uninstalled mcafee, still no luck.
    In the box by the clock I get the blue circle, then the yellow triangle, no Internet access.
    SparksUK
     
  4. brownizs

    brownizs MajorGeek

    Try taking it somewhere with wireless, or even a local computer shop, and see if it will connect to their network. If it does, then you know that it is a problem with the equipment at your place.
     
  5. sparks_uk

    sparks_uk Private E-2

    My iPad , iphone, laptop all hook up ok to the wifi. Though the pc has wifi I have never used it, always hard wired. Both these items are solider/ connected on to the mother board, that's why I plugged in a new network card (wired) which works with the laptop.
    I was going to reinstall windows to see if some program/ file is faulty, but didn't come with disc, or take it to a comp repair shop.
    But... I like to have go , so any other suggestions will be much appreciated
    SparksUK
     
  6. brownizs

    brownizs MajorGeek

    You do not have to reinstall windows, to update the network adapter drivers. That is like taking your car in for an oil change to the local garage, and having them pull the engine from the vehicle, to put in a replacement engine; just because you wanted an oil change.
     
  7. sparks_uk

    sparks_uk Private E-2

    Ok, fair point
    But go with me on this, if I 'I've deleted/uninstalled something that has effected windows taking to the network card. I though it would replace it.
    I think/shore I' m trying to connect to the net through the new network card, but when setting up new connection the broad connection comes up and in brackets is WAN mini port ( pppoe) that's the on with the yellow triangle. If this the wifi on The computer iv'e never used in the passed should I delete it
     
  8. b1jqxk44

    b1jqxk44 Specialist

    Go to control panel, hardware, device manager, network adaptor
    If network adaptor is not there you will see other devices
    Ethernet Controller
    Network Controller
    PCI data acquistion and signal prosessing controller
    PCI simple communications controller
    SM bus controller

    If these have a yellow ! marks you need to update the network adaptor driver

    To do this go to pcsupport (for your brand name and model no) look for
    downloads and drivers Find the WLAN driver download it to a flash drive
    Install on your pc Problem solved
     

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