Please can someone help me out

Discussion in 'Software' started by babyturk, Aug 2, 2006.

  1. babyturk

    babyturk Private First Class

    I don't know if I came to the right forum if I did not please if you will redirect me, I have been having a terrible time starting myMozzila fire fox browser, it actually won't start I am very frustrated..............
    I go and tap on my firefox browser and it will come up with and error,saying
    with a BIG RED X: Runtime error Program C:/ProgramFiles/Mozzilla Fire Fox/FireFox.XE.
    this application has requested the runtime to terminate it in an unusual way.
    Please what does this mean and how can I fix it.................
    Your help is muchly appreciated............thank you:confused:
     
    babyturk, Aug 2, 2006
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    TimW, Aug 2, 2006
    #2
  3. babyturk

    babyturk Private First Class

    I tried that I went into my add remove programs and it did not budge I don't know where else to go to?/
     
    babyturk, Aug 2, 2006
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    It would not uninstall ...? Dang please do this:
    Panda online active scan
    http://www.activescan.com
    assuming you can get online with some browser.
     
    TimW, Aug 2, 2006
    #4
  5. theefool

    theefool Geekified

    Another thing to try:

    Re-install Firefox.

    When you say, "it did not budge" what do you mean by this.

    Also, be sure to use, TimW's suggestion, and run a scan.
     
    theefool, Aug 2, 2006
    #5
  6. babyturk

    babyturk Private First Class

    I am going to go do that after I check my emails
     
    babyturk, Aug 2, 2006
    #6
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    TheeTwit ....that's what I said .....you're so cute ...gotta love ya:) :)
     
    TimW, Aug 2, 2006
    #7
  8. theefool

    theefool Geekified

    :confused:

    You said, uninstall, then reinstall (which the uninstall did not work), I said, just re-install. ;)
     
    theefool, Aug 2, 2006
    #8
  9. babyturk

    babyturk Private First Class

    I went to do the panda scan and it won't let me scan it , it keeps telling me a download error, what do I do , I am operating windows 98 SE
     
    babyturk, Aug 2, 2006
    #9
  10. theefool

    theefool Geekified

    What version of IE are ye running?

    6 sp1?

    What error are ye getting?
     
    theefool, Aug 3, 2006
    #10
  11. babyturk

    babyturk Private First Class

    have been having a terrible time starting myMozzila fire fox browser, it actually won't start I am very frustrated..............
    I go and tap on my firefox browser and it will come up with and error,saying
    with a BIG RED X: Runtime error Program C:/ProgramFiles/Mozzilla Fire Fox/FireFox.XE.
    this application has requested the runtime to terminate it in an unusual way.
    Please what does this mean and how can I fix it.................
    Your help is muchly appreciated............thank you
    as to what IE I am running I have no idea how can I find out?
     
    babyturk, Aug 3, 2006
    #11
  12. theefool

    theefool Geekified

    Were you trying to run the panda scan within IE, since Firefox wasn't working?. If that is the case, I was asking about the version number, via, starting IE, then clicking on HELP (menu), then About.

    BTW, have you tried, re-installing firefox?

    Can you give us the exact error code you received with the attempt of the panda scan?
     
    Last edited: Aug 3, 2006
    theefool, Aug 3, 2006
    #12
  13. babyturk

    babyturk Private First Class

    Yes I tried reinstalling firefox it worked briefly then quit. I am really confused right now, I only know how to turn on my computer and turn it off I don't know, maybe I should just throw it in the garbage:(
     
    babyturk, Aug 3, 2006
    #13
  14. babyturk

    babyturk Private First Class

    this is the message I get when doing trying to do the panda scan
    An error has occurred downloading Panda ActiveScan. Please repeat the process. If the error occurs again, restart your system and try againPossible causes of this error are:

    Not allowing the application's ActiveX control to be downloaded.

    Problems with the Internet connection.

    The error could be due to a download error or an installation error due to lack of hard disk space, privileges etc.,...
     
    babyturk, Aug 3, 2006
    #14
  15. theefool

    theefool Geekified

    Try the following:

    Click START, RUN, type in: MSCONFIG (press enter).

    Select the radial button (.) Selective STARTUP.
    Uncheck the box [ ] "Load Startup Items".

    Press OK, then YES, to reboot.

    Try uninstalling Firefox, once you are booted back into the computer.
    Then re-install.

    I have to sign off now, so, (I'm late for dinner by 8 hours), someone should be by to help you out further.
     
    theefool, Aug 3, 2006
    #15
  16. theefool

    theefool Geekified

    The active X issue may be resolved by doing the following:

    Download:

    http://majorgeeks.com/download.php?det=4899

    Extract to a folder you can get to easily.

    Like c:\DAF

    Double click on: Dial-a-fix.exe
    Check the box "ActiveX controls/codecs"
    Check the box "Explorer/IE/OE/shell/WMP"

    Click Go.

    If this process asks you to reboot, simply, restart, then run this tool again, and continue, till it says "done".

    Then try the panda scan again.

    Off, to cooking (fast), then bed......
     
    theefool, Aug 3, 2006
    #16
  17. babyturk

    babyturk Private First Class

    the Panda scan showed the following I will paste it here, what does it all mean and what should I do?Malicious software has been found! Scan again
    See report
    Scan finished Stop
    109021 Files scanned ...rathernotsay INF1 RegistrationScan report Save report
    Scan again
    Send to laboratory
    Save report
    Scan again
    ActiveScan only disinfects viruses. To disinfect all threats, buy or try a recommended security product. ActiveScan gives you a deep second opinion analysis of the security level of your PC. Detected Disinfected
    Virus 0 0
    Spyware 1 0
    Hacking Tools and potentially unwanted tools 2 0
    Dialers 0 0
    Security Risks 0 0
    Suspicious files 0 0
     
    Last edited: Dec 6, 2006
    babyturk, Aug 3, 2006
    #17
  18. Satellite110

    Satellite110 Private E-2

    I don't really know what all this means, but I would recommend just doing a fresh install of your operating system. After you restart, everything should be working fine. I also suggest using a good anti-virus program. I recommend Bit Defender. I don't know how much it may cost, but it's worth every penny. Hope you get everything working.:)
     
    Satellite110, Aug 3, 2006
    #18
  19. babyturk

    babyturk Private First Class

    Hi I don't know how to do a fresh instal without a disk? how do I do this?I am running windows 98 SE
     
    babyturk, Aug 3, 2006
    #19
  20. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Do you have anti-virus software installed?
     
    TimW, Aug 3, 2006
    #20
  21. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    If you dont know what all of this means to help Babyturk, then why did you reply?

    Please read To Those Offering Help To Others

    Re-installs are the last option if it can be helped, theefool and TimW are on the right track and will have these issues sorted, some problems take longer than others, and following them to a final point is worth it, especially as we are informed by Babyturk they do not have an install CD.
     
    DavidGP, Aug 3, 2006
    #21
  22. babyturk

    babyturk Private First Class

    I have AVG personal that one was free, I have Zone alarm, I have spybot, and i think that is pretty well it.
     
    babyturk, Aug 3, 2006
    #22
  23. babyturk

    babyturk Private First Class

    Hello is anyone there has someone forgotten about me??
     
    babyturk, Aug 4, 2006
    #23
  24. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Sorry ...you probably slid back a page or two (what with all the posting of late - if it happens again, just repost - bump - to get our attention:) :) )
    Now, did avg find these items?
    Would suggest two things first off:
    Ad-aware:
    http://www.majorgeeks.com/Ad-Aware_SE_Personal_d506.html
    CCleaner:
    http://www.majorgeeks.com/CCleaner_d4191.html
    Run both programs (would suggest just the cleaner in CCleaner until we get alittle further along.)

    One last thing ...right clcik my compter and tell us what it says as to the amount of ram you have.
     
    TimW, Aug 4, 2006
    #24
  25. babyturk

    babyturk Private First Class

    I already have those programs on my computer and use them regularily my ad-aware SE I run once a week and my CCleaner I run daily before logging off of window.
    As for the ram I have 256.0 mb
     
    babyturk, Aug 4, 2006
    #25
  26. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Until I can get back to you:
    Registry Checker—Comes with Windows 98. It's the best program to use for automatically backing up and restoring the Registry and for fixing the most common problems with the Registry.
    Registry Checker
    Registry Checker comes with Windows 98. Finally, Microsoft ships a useful Registry program with the operating system! This program fulfills the following purposes:
    Backs up and restores the Registry
    Scans and fixes a variety of Registry errors
    Optimizes unused space in the Registry
    The best part about Registry Checker is that it largely does its own thing. Windows 98 starts Registry Checker every time you boot the operating system. Registry Checker then backs up the Registry to CAB files (compressed archive files) that you find in C:\Windows\Sysbckup. It also scans the Registry for errors. If it finds any, Windows 98 restarts the computer in MS-DOS mode and runs Registry Checker to restore a good backup copy of the Registry automatically or to fix those errors.
    REGCLEAN

    REGCLEAN is a freeware utility from Microsoft that repairs a number of problems that are common to Microsoft products. This utility isn't nearly as useful as Norton WinDoctor, but it serves the needs of many users.
    http://www.microsoft.com/technet/archive/win98/maintain/reg.mspx?mfr=true
     
    TimW, Aug 4, 2006
    #26
  27. Shadow_Puter_Dude

    Shadow_Puter_Dude MG Authorized Malware Fighter

    This poster has an active Thread in Malware Removal.
     
    Shadow_Puter_Dude, Aug 4, 2006
    #27
  28. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Among other places (I may have actually sent him there....thanks SPD.:)
     
    TimW, Aug 4, 2006
    #28

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