Please check my logs

Discussion in 'Malware Help (A Specialist Will Reply)' started by jstroder, Mar 4, 2010.

  1. jstroder

    jstroder Private E-2

    I have completed the run and read me cleaning procedures. I have attached the log files. The MGlogs.zip file will follow in seperate post. Please advise. Thanks.
     

    Attached Files:

  2. jstroder

    jstroder Private E-2

    Please check my logs part 2

    I have attached the MGlogs file
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You did not allow MGTools to run to completion. And you need to move ComboFix to your desktop, as instructed, not run it from here:
    Running from: c:\malware cleaning downloads\ComboFix.exe

    Run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    * C:\MGlogs.zip
     
  4. jstroder

    jstroder Private E-2

    I sincerely apologize, it was very late when performing the cleaning procedures. I know you did not ask me to but I removed combofix from previous location and downloaded to desktop and attached that file. I also attached the MGtools log.
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  6. jstroder

    jstroder Private E-2

    I really appreciate the all the help. Thank you very much. :)
     
  7. jstroder

    jstroder Private E-2

    Still having issue. I have followed your final instructions. Flushed system restore. When I go to update Windows, the machine hangs up when trying to install the following update:

    Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update for .NET versions 2.0 through 3.5 (KB951847) x86

    Have tried to update at least three times and it keeps hanging, finally a message in the window says this update cannot be completed.
     
  8. jstroder

    jstroder Private E-2

    Disregard my last message. After several more attempts and several reboots, the Windows Update finally installed.

    Thanks again for your help.
     
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome....safe surfing. :)
     

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