Please help... error message on Outlook

Discussion in 'Software' started by GudGirlFL, Apr 4, 2004.

  1. GudGirlFL

    GudGirlFL Private E-2

    Hi. I'm getting error messages one I start up my computer and when I open my Microsoft Outlook program. I have Windows XP. Please take a look below for the info, thanks...

    Error when I start computer:
    VsStat.exe - Application Error
    The application failed to initialize properly (0xc0000142). Click on OK to terminate the application.

    Errors when I start Microsoft Outlook:
    The add-in "C:\program files\McAfee\McAfee Virus Scan\HawkEx.dll" could not be installed or loaded. This problem may be resolved by using Detect and Repair on the help menu. Unable to load "C:\Program Filles\McAfee Virus Scan...". You may be out of memory, out of system resources, or missing a .dll file.

    The add-in "C:\program files\McAfee\McAfee Virus Scan\scanemal.dll" could not be installed or loaded. This problem may be resolved by using Detect and Repair on the help menu. Unable to load "C:\Program Filles\McAfee Virus Scan...". You may be out of memory, out of system resources, or missing a .dll file.

    Here is my log file:
    Logfile of HijackThis v1.97.7
    Scan saved at 10:28:14 PM, on 4/4/2004
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
    c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\PopupDummy!\PopupDummy! 2.93.EXE
    C:\WINDOWS\SM1BG.EXE
    C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    c:\progra~1\mcafee.com\vso\mcvsescn.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe
    C:\Program Files\America Online 9.0\aoltray.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    c:\progra~1\mcafee.com\vso\mcvsftsn.exe
    C:\WINDOWS\System32\wuauclt.exe
    c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    C:\WINDOWS\System32\svchost.exe
    C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE
    C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
    C:\Program Files\AOL Companion\companion.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Documents and Settings\Nicole D. Walsh\Local Settings\Temp\Temporary Directory 3 for hijackthis[1].zip\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rr.com/
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: McAfee VirusScan - {ACB1E670-3217-45C4-A021-6B829A8A27CB} - C:\Program Files\McAfee\McAfee VirusScan\VSCShellExtension.dll
    O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [McAfee Guardian] "C:\Program Files\McAfee\McAfee Shared Components\Guardian\CMGrdian.exe" /SU
    O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [VirusScanMSC] "C:\Program Files\McAfee\McAfee VirusScan\VsStat.exe" /EMBEDDING
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [mmtask] C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [PopupDummy!] C:\Program Files\PopupDummy!\PopupDummy! 2.93.EXE
    O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
    O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\mcupdate.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [McAfee.InstantUpdate.Monitor] "C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /STARTMONITOR
    O4 - HKCU\..\RunOnce: [DelayShred] "C:\Program Files\McAfee\McAfee Shared Components\Shredder\SHRED32.EXE" /q C:\DOCUME~1\NICOLE~1.WAL\LOCALS~1\TEMPOR~1\Content.IE5\F35FBDO8\BROWSE~1.SH! C:\DOCUME~1\NICOLE~1.WAL\LOCALS~1\TEMPOR~1\Content.IE5\00AMMIQG\HISTOR~1.SH! C:\DOCUME~1\NICOLE~1.WAL\LOCALS~1\TEMPOR~1\Content.IE5\65V4HCRQ\INDEX_~1.SH!
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
    O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: PopupDummy! (HKCU)
    O9 - Extra 'Tools' menuitem: PopupDummy! (HKCU)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.av.aol.com/molbin/share...insctl.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/0fb5...scan53.cab
    O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.napster.com/client/isetup.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.av.aol.com/molbin/share...cgdmgr.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shoc...wflash.cab

    Thank you in advance. Any advice or information is appreciated...
     
  2. alanc

    alanc MajorGeek

    Looks like you've got a compatibility issue with McAfee Viruscan...
    Info here:

    http://support.microsoft.com/?kbid=320906
     
  3. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Another thing as when I first migrated to XP I did a upgrade test ( just to see if my hardware and software was upto the job ) and Viruscsan 6 was highlighted in the upgrade test as a possible problem..... posible fixes are as Alan posted above and get the updates, but another one was and it worked for me was to reinstall VS again then do the updates.

    Version 7 & 8 have no issues with XP apart from 8 is bloated with some security panel jobby!
     

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