Please help major issues and need to submit an assignment

Discussion in 'Software' started by lsmith1982, Jan 15, 2011.

  1. lsmith1982

    lsmith1982 Private E-2

    :crySorry peeps, i need a bit of advice!

    My computer (Asus x58) will let me log on and then when i go to click on the IE or any other button freezes and goes to the timer and does't do anything. I cant click on any buttons and its driving me mad. I can start it in safe mode with networking and i have tried to reset the computer back to a safe time as some of the posts have suggested but now im in a realm of unease as thats where my computer knowledge (and possibly spelling ability) end!

    Please help xxx
     
    lsmith1982, Jan 15, 2011
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Are you saying that you can boot into safe mode? Do things work then?
     
    TimW, Jan 15, 2011
    #2
  3. lsmith1982

    lsmith1982 Private E-2

    Thanks Tim, yes everything is fine in safe mode... i am on the internet and everything! its just when it reboots normally it goes wrong with the spinny circle thing and never does anything. The 1st thing you hover over just gets a box around it and its game over! I can open word and excell in safe mode (i don't know if thats normal)

    Thanks again!

    No kisses as it tells me off!
     
    lsmith1982, Jan 15, 2011
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Well, the first thing you may want to do is to check for malware. You can do most of the requested scans in safe mode. Just follow these instructions and once you have gathered the requested logs, start a thread in the malware forum and attach your logs.

    READ & RUN ME FIRST. Malware Removal Guide
     
    TimW, Jan 15, 2011
    #4
  5. lsmith1982

    lsmith1982 Private E-2

    Thank you

    I have done a AVG virus scan and Super Anti Spyware and all it picked up was loads of adware (about 700)! I then rebooted and it was still like it! I had a worm (sounds so wrong typing that) previously and i could not log onto any spyware or virus websites and i have just checked ans it all seems ok!

    Should i just throw it out of the window!!!
     
    lsmith1982, Jan 15, 2011
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    We also want you to run MBAM ( MalwareBytesAntimalware) as well as ComboFix. Then so we can see what is happening in your system, we ask that you download MGTools to your C: drive and run it. It will also produce a log at C:\MGLogs.zip. This is all part of the Read and Run First instructions.

    Once you have those logs, start a thread in malware and attach them to your post. I can then take a look and see if there is something (s) that may be causing your issues.
     
    TimW, Jan 15, 2011
    #6
  7. lsmith1982

    lsmith1982 Private E-2

    Sorry, just found something else out! Left my computer for 10 minutes and the screensaver came on but said it couldn't run it because my sound/video card was not working!

    Does this mean anything?
     
    lsmith1982, Jan 15, 2011
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    It may be related to your issues. What OS are you using? XP, Vista, Win7? Do you have your installation disc?
     
    TimW, Jan 15, 2011
    #8
  9. lsmith1982

    lsmith1982 Private E-2

    Hello again, i wont send you a kinder egg lol!

    Windows Vista Basic! A bit like me!

    thanks
     
    lsmith1982, Jan 15, 2011
    #9
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Have you backed up all your important data and files? Did you save your assignment? Do you have your installation disc?
     
    TimW, Jan 15, 2011
    #10
  11. lsmith1982

    lsmith1982 Private E-2

    result of malware seem ok! aaarrrggghhhh

    arebytes' Anti-Malware 1.50.1.1100
    www.malwarebytes.org

    Database version: 5526

    Windows 6.0.6002 Service Pack 2 (Safe Mode)
    Internet Explorer 8.0.6001.18999

    15/01/2011 21:13:30
    mbam-log-2011-01-15 (21-13-30).txt

    Scan type: Quick scan
    Objects scanned: 132696
    Time elapsed: 3 minute(s), 54 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)
     
    lsmith1982, Jan 15, 2011
    #11
  12. lsmith1982

    lsmith1982 Private E-2

    Disc is somewhere in my house! assignement is partially saved and i have returned to paper and pen! back to the old school!

    Do i neet to locate disc urgently!

    Thanks you are a star!
     
    lsmith1982, Jan 15, 2011
    #12
  13. lsmith1982

    lsmith1982 Private E-2

    ooohhh found an asustek recovery disc and a driver & utility disc (first ones self explanatory, not sure about the other! do i need to shove them in????
     
    lsmith1982, Jan 15, 2011
    #13
  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Probably would be a good idea to run the recovery disc as long as you have backed up your data to a cd or thumb drive as the recovery disc will no doubt set it back to factory condition. Then you can use the drivers disc to fix any issues with sound or video drivers.
     
    TimW, Jan 15, 2011
    #14
  15. lsmith1982

    lsmith1982 Private E-2

    This sounds like a complete idiot (as my newly found logo states) but do i just put disc in an reboot or do it in safe mode or what!!!

    you must be really annoyed with me!!!

    I do really appreciate your help!
     
    lsmith1982, Jan 15, 2011
    #15
  16. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not certain how your recovery disc works, but you probably need to boot and go into the bios, ( could be F2 or F12? ) and set the CD drive as first boot device. Then put in the disc and reboot. That should boot you to the disc where you should have an option to do a recovery.
     
    TimW, Jan 15, 2011
    #16
  17. lsmith1982

    lsmith1982 Private E-2

    Well Tim, two and a half hours of recovering, inserting, rebooting and one VERY large glass of wine, I am back up and running.
    I would like to thank you sooooo much for your help. I will be recomending this site to anyone who even mentions a computer problem! You have been wonderful!

    You truly are a star ;-x
     
    lsmith1982, Jan 15, 2011
    #17
  18. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    That is great news!! Good job!! We are happy to have been of assistance to you!! ;)
     
    TimW, Jan 15, 2011
    #18

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