Please help me with this error!

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by TigerChan, Aug 31, 2004.

  1. TigerChan

    TigerChan Private E-2

    Hi,

    I am currently running Windows 2000 and I cannot connect to the internet. I get the "this page cannot be displayed" message as soon as I open the explorer.

    At the bottom of the page, i get the following message:

    Res://c:\windows\system32\shdoclc.dll/dnserror.htm

    The system is pretty bare bones as it was recently formatted. I hope i am not wasting your time but I am not very computer literate and I came across this website and it looks like you guys have helped ALOT of people.

    My Hijack this log is as follows (in case you need it):


    [log file removed and uploaded to a txt file by Kodo]


    Thanks for your time.
     

    Attached Files:

    • hjt.txt
      File size:
      1.6 KB
      Views:
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    Last edited by a moderator: Aug 31, 2004
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You need to follow some forum guidelines. HJT logs are not to be posted unless we ask for them. I have given you a few links below that you should refer to that point out these guidelines and processes. However your HijackThis (which I will be deleting) is very small and pretty clean. You could have HijackThis fix this next line:

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm

    But I'm not sure that this is really your problem. Your problem is probably due to some configuration error. How are you getting on here to send messages?

    Additionally you are severly out of date with your Windows Updates. You need to go to Windows Update and get the Critical Updates for your OS. This is covered in the READ ME FIRST. Hopefully you have a hi-speed internet connection because you are going to need it. But obviously you will not be able to download anything if you cannot get any pages to come up. Again I need to know how you access the internet? Dial-up, cable or DSL modem? Do you have a router? Does the router have a firewall?

    See if this is of any help:
    http://www.generation.net/~hleboeuf/shdoclc.htm

    You could also try this Winsock Repair Tool: http://web.ics.purdue.edu/~shershbe/
    See the link at the upper left.


    Please follow all the steps in this Sticky thread < READ ME FIRST: Basic Spyware, Trojan And Virus Removal >

    If you already have any of the programs linked in the tutorial please double check your version to make sure you have the latest one and that you have any/all updates for the programs.

    NOTE: In order to resolve the issues you are having it is very important that you at least try to perform all the steps as outlined. If you have any difficulty please post back letting us know what steps you have completed, what you found while doing the scans if anything and details about any problems you have encountered in completing the steps. The more details you can provide the better.


    NOTE: You should read the tutorial in this Sticky thread < Hijack This Tutorial And How To Post Your Log File > Do not post a HijackThis log until we ask you to and when we do it must be text document attachment to your message.

    Update! Due to Hijack This logs destroying search engine and web site searches, we now ask you do not post your Hijack This log file unless requested by us. It is for advanced users, so if you do not understand how to use it, you do not need it....yet. Instead, please tell us in your post what symptoms you are experiencing so we can try and resolve it that way. When, and if, we ask you to post your log file, please attach it as a file. To do this save the log file and select manage attachments in a new thread to upload it. All running programs should be closed, including your web browser, e-mail, items in the tray, anything you can close... Close before running Hijack This!

    Do NOT run Hijack This from the Desktop, a temp folder or choose run from the download. Place it in its own folder, for example C:\Program Files\HJT
     
    Last edited: Aug 31, 2004
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Thanks Kodo! I had not gotten around to the HJT log yet.
     
  4. TigerChan

    TigerChan Private E-2

    Please forgive my ignorance regarding the HJT log...

    I send messages from either my work or my bro-in-laws place...I cannot access the internet from home to download the windows updates.

    I have a cable modem, no router and no firewalls.

    I tried the Winsock repair tool but that did not work and I also followed up on the link you posted regarding shdoclc.htm but that did not solve the problem either.

    Any other suggestions would be much appreciated.

    Thanks
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Do the LED on your Network Interface card light up to show connectivity and activity? Unplug the cable to it and note which LED goes out?

    Do you have the drivers for your network card?

    If so I would try removing the network card from Device Manager and then rebooting and reinstalling from the driver disks.

    If you do not have the drivers, you can do the same but just let Windows try to find the driver from what it already has.
     
  6. TigerChan

    TigerChan Private E-2

    I have 2 lights on the network card:

    - Link/Act
    - Speed

    The link/act light was on and the speed light was off on my network card. When i unplugged the cable to it, the link/act light went out.

    I removed the network card through Device Manager and then rebooted and reinstalled the driver for the network card.

    That did not do anything unfortunatley.
     
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    How is it that you are connecting here then? Different computer to the same cable modem? Or from someplace totally different? You may have a network configuration problem. Perhaps you never setup a connection.

    You may be able to get more responses to this problem in the Network Forum (or even the Software Forum). It does not appear to be a spyware related problem and I have my hands full with them.
     

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