PLEASE, I really need help with COOL WEB

IE browser is set to res://fodsc.dll/index.html#12802 and i cannot get that to change at all


would my hijack log file help someone to see what my problem is, adware, spybot and norton ran several times all updated and still i am jacked Logfile of HijackThis v1.97.7
Scan saved at 1:26:08 AM, on 6/27/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\DIGStream\digstream.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\netou.exe
C:\WINDOWS\system32\iemr32.exe
C:\Program Files\Adobe\Acrobat 5.0\Reader\AcroRd32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Jason\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\fodsc.dll/sp.html#12802
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://fodsc.dll/index.html#12802
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://fodsc.dll/index.html#12802
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\fodsc.dll/sp.html#12802
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://fodsc.dll/index.html#12802
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\fodsc.dll/sp.html#12802
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {687935EA-83F2-0A00-630D-743E4F5D9B6C} - C:\WINDOWS\crzq.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [suserk] C:\WINDOWS\System32\suserk.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [netou.exe] C:\WINDOWS\system32\netou.exe
O4 - HKCU\..\Run: [WNSC] C:\WINDOWS\System32\wnsintsv.exe
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .avi: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! Dominoes - http://download.games.yahoo.com/gam...ts/y/dot4_x.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeu...ontent/opuc.cab
O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - http://us.games2.yimg.com/download....ctl_0_0_0_1.ocx
O16 - DPF: {72944257-0AE0-44FD-8A51-AA21853092C8} (PhxStudent.OeSetup15) - https://mycampus.phoenix.edu/secure/PhxStudent15.CAB
O16 - DPF: {94837F90-A2CA-4A8A-9DA0-B5438EC563EA} (WildTangent Active Launcher) - http://install.wildtangent.com/cda/...uncherSetup.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.c...7942.3883564815
O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control) - https://webresponse.one.microsoft.c...eX/FileXfer.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsol...ArcadeRdxIE.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/...ash/swflash.cab

 

Please someone help out here, i know everyone else needs help too, but please look at my log and assist

 

Major, thanks for the tip, i used hsremove just now, and it seems to have worked the miricle..... only thing is when i run adware now, it keeps finding coolwebseach in system32 though???? where is this rooted at?

 

Download and install APM from:http://www.diamondcs.com.au/index.php?page=apm
Reboot,
Restart HJT, make sure that IE and all open windows are closed and run Hijack This again. Check the below entries and click on Fix Checked.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\fodsc.dll/sp.html#12802
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://fodsc.dll/index.html#12802
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://fodsc.dll/index.html#12802
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\fodsc.dll/sp.html#12802
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://fodsc.dll/index.html#12802
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\fodsc.dll/sp.html#12802
O2 - BHO: (no name) - {687935EA-83F2-0A00-630D-743E4F5D9B6C} - C:\WINDOWS\crzq.dll
O4 - HKLM\..\Run: [suserk] C:\WINDOWS\System32\suserk.exe

O4 - HKLM\..\Run: [netou.exe] C:\WINDOWS\system32\netou.exe
O4 - HKCU\..\Run: [WNSC] C:\WINDOWS\System32\wnsintsv.exe








Dont reboot yet though. Run APM and in the upper window select explorer.exe. In the lower window find and rightclick the BHO from your HijackThis log (C:\WINDOWS\crzq.dll ) and select Unload DLL and click OK on the prompts that follow.



Reboot to safe mode ( by tapping the F8 key on start up ) make sure you can view all hidden folders/files http://www.xtra.co.nz/help/0,,4155-1916458,00.html search for and delete the following in BOLD


C:\WINDOWS\System32\suserk.exe

C:\WINDOWS\system32\netou.exe
C:\WINDOWS\System32\wnsintsv.exe




Reboot now and run AdAware.

Reboot again and post a new log.

 

Dont reboot yet though. Run APM and in the upper window select explorer.exe. In the lower window find and rightclick the BHO from your HijackThis log (C:\WINDOWS\crzq.dll ) and select Unload DLL and click OK on the prompts that follow.
??????????

my apm does not ahve a selection of unload dll?????????????