Pop Up And Redirects

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by plomper1, Nov 19, 2016.

  1. plomper1

    plomper1 Private E-2

    Hi
    I am being redirected to a Microsoft protection page and varies other sites
    here are the logs. Rogue killer freezes after 1.24 mins.It show 34 items
    TIA
     

    Attached Files:

  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    plomper1 likes this.
  3. plomper1

    plomper1 Private E-2

    Please help me out. I have serious files I need to backup and I will get a new version of windows after.
    Thanks
     
  4. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    You were advised to backup your data first thing in the Important Notes for the Malware Removal Guide:
    ** NOTED for future help requests.

    Please use MSconfig to reset your machine for normal startup mode. Any other mode is primarily used for temporary troubleshooting and diagnostic purposes.

    Now re-run HitmanPro, activate the 30-day Trial License, then fix all detections
    After the re-boot, run a new scan and upload the updated log.

    Next download Junkware Removal Tool to your desktop.
    • Make sure to shut down your protection software now to avoid potential conflicts.
    • Run JRT.exe by double-clicking it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Upload JRT.txt to your next message.

    Download AdwCleaner by Xplode and save to your Desktop.
    • Right- click on AdwCleaner.exe and select Run as Administrator.
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
    • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
    • Now click on the Report button...a logfile (AdwCleaner[S#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • Upload this log to your next reply.

    Lastly - download ZHPCleaner to your desktop.
    • Close all applications (including your web browsers and antivirus)
    • Double-click on ZHPCleaner to run the tool.
    • If you are using Windows Vista, 7/8/10; instead of double-clicking, right-mouse click ZHPCleaner and select "Run as Administrator".
    • Please click the "J'accepte/I agree" button.
    • First press the "Scanner" button. Be patient, the scan takes longer than 5mins.
    • Do NOT fix/repair anything yet! Please upload that logfile with your next reply.
     
    plomper1 likes this.
  5. plomper1

    plomper1 Private E-2

    Here are the scans
    Thx
     

    Attached Files:

  6. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    *Consider the reasons I would wish to see scan logs before routinely deleting everything without investigating first. Follow my instructions more closely, please.

    Re-run ZHPCleaner per previous instructions
    • After the scan has completed - press the Repair button.
    • Browsers will automatically shut down.
    • A logfile will automatically open after the scan has finished.
    • Please upload that logfile with your next reply.
    Tell me how the PC is running, now.
     
    plomper1 likes this.
  7. plomper1

    plomper1 Private E-2

    I don't see anymore redirect browser pop ups.
    Thx
     

    Attached Files:

  8. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase it, it provide no protection. It do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. Go back to step 6 of the READ ME and re-enable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, Win 7/8/10 - it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Go to the C:\MGtools folder and find the MGclean.bat file. Double-click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If you are running Win 7/8/10, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work through the below link:
    Safe surfing! http://i268.photobucket.com/albums/jj5/drmoriarty/Emoticons/char145.gif
     

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