pop-ups galore - cannot remove virtumonde

Welcome to Majorgeeks!

Get started on the below while I look thru all of your logs and work up a fix.

• Is your copy of AVG AntiSpyware a paid version? If not, uninstall it now!!
• Is your copy of Spy Sweeper a paid version? If not, uninstall it now!!
• Is your copy of Spyware Doctor a paid version? If not, uninstall it now!!
• I also see Yahoo AntiSpyware and Windows Defender installed! Do you use and like Yahoo AntiSpyware?

Similar to antivirus programs, having too many realtime malware blocking tools installed will cause many problems. It can make each program less effective, make it difficult to impossible to remove malware, and it will slow your PC down tremendously.


Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 11

Make sure you reboot after uninstalling the above!

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

 

Yes! We will remove them.

According to the newfiles.txt log you posted, the new version was not installed yet

If you think it was complicated on the phone before, wait until you start doing the below!

Start by downloading two tools we will need

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.

Make sure you have rebooted in Normal Mode (do not open any other processes)
Also make sure that one and only one Internet Explorer browser is opened up

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of byxxw.dll once and then click the kill button. After you have killed all of the byxxw.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
hgggedcr.dll

Next double click on explorer.exe and again click once on each instance of byxxw.dll and kill it. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
hgggedc.dll

Next double click on iexplore.exe and again click once on each instance of byxxw.dll and kill it. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
hgggedc.dll

Now just exit Process Explorer.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - AÓ - (no file)
O2 - BHO: (no name) - pAÓ - (no file)
O2 - BHO: (no name) - rsion - (no file)
O2 - BHO: (no name) - {0816E6B6-B239-4471-A722-3ADD70CD5E6E} - C:\WINDOWS\system32\byxxw.dll
O2 - BHO: (no name) - {4D7C8A39-430F-4091-B9BF-3173DFA06DA0} - C:\WINDOWS\system32\hgggedc.dll
O2 - BHO: (no name) - {6440EA15-B6F2-4E9C-953A-01EB6F8865A1} - C:\WINDOWS\system32\rqooo.dll (file missing)
O2 - BHO: (no name) - {C20B22A6-E4CD-4BEF-ABC6-294229A9A58A} - C:\WINDOWS\system32\pmkkk.dll (file missing)
O2 - BHO: (no name) - ¨Ó - (no file)
O2 - BHO: (no name) - À@Ó - (no file)
O2 - BHO: (no name) - Ø?Ó - (no file)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O20 - Winlogon Notify: byxxw - C:\WINDOWS\system32\byxxw.dll
O20 - Winlogon Notify: hgggedc - C:\WINDOWS\SYSTEM32\hgggedc.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe

• select File, Cleanup, Delete All Backups
• Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
• Then after it deletes the files click the Exit (Save Settings) button.

NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\WINDOWS\system32\bcbmdjld.dll
C:\WINDOWS\system32\byxxw.dll
C:\WINDOWS\system32\hgggedc.dll
C:\WINDOWS\Downloaded Program Files\f3initialsetup1.0.0.15.inf
C:\WINDOWS\system32\bcbmdjld.dll
C:\WINDOWS\system32\hgggedc.dll
C:\WINDOWS\system32\wxxyb.bak1
C:\WINDOWS\system32\dljdmbcb.tmp
C:\WINDOWS\system32\wxxyb.tmp"
C:\WINDOWS\system32\dljdmbcb.ini
C:\WINDOWS\system32\dljdmbcb.ini2
C:\WINDOWS\system32\wxxyb.ini
C:\WINDOWS\system32\wxxyb.ini2

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

Now please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Well some new infections showed up too so it will take at least another round of fixes. Sometimes this happens if a fix is not perform properly the first time or if something is missed in the procedure. We will get it eventually. Becareful not to perform any other reboots except when requeted. These infections spread and mutate at reboot.

After you attach the next set of logs we will continue. DO NOT REBOOT after attaching the logs. Even if you have to wait until tomorrow to continue, leave the PC running until then.

 

I guess you missed message # 8.

I'll work up another procedure based on the logs you attached in message # 6

 

First uninstall Windows Defender & Yahoo AntiSpyware since you have a paid copy of SpyWare Doctor running. Do this now before continuing!!

Be careful when looking for filenames in Process Explorer. Some of the below are different than last time and I added some more to check for.

Make sure you have rebooted in Normal Mode (do not open any other processes)
Also make sure that one and only one Internet Explorer browser is opened up

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of hgggedc.dll once and then click the kill button. After you have killed all of the hgggedc.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
pmkifr.dll
bcbmdjld.dll
byxxw.dll

Next double click on explorer.exe and again click once on each instance of hgggedc.dll and kill it. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
pmkifr.dll
bcbmdjld.dll
byxxw.dll

Next double click on iexplore.exe and again click once on each instance of hgggedc.dll and kill it. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
pmkifr.dll
bcbmdjld.dll
byxxw.dll

Now just exit Process Explorer.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {4D7C8A39-430F-4091-B9BF-3173DFA06DA0} - C:\WINDOWS\system32\hgggedc.dll
O2 - BHO: (no name) - {D37CF8FB-9AEA-414C-81C9-5175586F6478} - C:\WINDOWS\system32\pmkif.dll
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O20 - Winlogon Notify: hgggedc - C:\WINDOWS\SYSTEM32\hgggedc.dll
O20 - Winlogon Notify: pmkif - C:\WINDOWS\system32\pmkif.dll

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Tell me later whether you get a success message on adding this into the registry. This is important!!

Now run Pocket Killbox by doubleclicking on killbox.exe

• select File, Cleanup, Delete All Backups
• Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
• Then after it deletes the files click the Exit (Save Settings) button.

NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\WINDOWS\system32\pmkif.dll
C:\WINDOWS\system32\hgggedc.dll
C:\WINDOWS\system32\bcbmdjld.dll
C:\WINDOWS\system32\byxxw.dll
C:\WINDOWS\system32\fikmp.bak1
C:\WINDOWS\system32\wxxyb.bak1
C:\WINDOWS\system32\dljdmbcb.tmp
C:\WINDOWS\system32\wxxyb.tmp
C:\WINDOWS\system32\dljdmbcb.ini
C:\WINDOWS\system32\dljdmbcb.ini2
C:\WINDOWS\system32\fikmp.ini
C:\WINDOWS\system32\wxxyb.ini
C:\WINDOWS\system32\wxxyb.ini2

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

Now run ATF Cleaner again!!! Be sure that you DO NOT skip this!!!!!!!!

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Yes run message # 11 even though some items may no longer be there. Just keep going all the way thru.

 

Sorry my mistake! A cut & paste typo! I left the extra 'r'. It was pmkif.dll

And the HJT line are:
O2 - BHO: (no name) - {C1A2E334-32E3-464C-8B86-C73E10864E38} - C:\WINDOWS\system32\pmkif.dll
O20 - Winlogon Notify: pmkif - C:\WINDOWS\system32\pmkif.dll

Try the procedure again using that file name and those HJT lines!

 

By the way the Yahoo AntiSpyware may be hooked into something else from Yahoo! I see all of the below in your newfiles.txt log:

Yahoo! Anti-Spy
Yahoo! Browser Services
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! Messenger

Do you see any of these in Add/Remove Programs?

 

That's because a few of the bad files I've been asking you to delete, are not getting deleted. Let's try again.


Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe

• select File, Cleanup, Delete All Backups
• Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
• Then after it deletes the files click the Exit (Save Settings) button.

NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\WINDOWS\system32\pmkif.dll
C:\WINDOWS\system32\fikmp.bak1
C:\WINDOWS\system32\wxxyb.tmp
C:\WINDOWS\system32\fikmp.ini

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).
If Killbox does not reboot just reboot your PC yourself.
After reboot run Windows Explore and double check to make sure that the below files have been deleted. If not, delete them manually.
C:\WINDOWS\system32\pmkif.dll
C:\WINDOWS\system32\fikmp.bak1
C:\WINDOWS\system32\wxxyb.tmp
C:\WINDOWS\system32\fikmp.ini

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

I would bet that the PC is running a lot faster than when you first started this thread!

 

You'll have to be more specific and even attach a log!

Again specifics are required. If popups are being caused due to the site you are accessing sending popups then that is not necessarily malware. It is just popups.


Your logs are clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
8. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
9. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!