poprock / b.exe / unable to run anti-virus scan

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by meclairerichards, Oct 19, 2009.

  1. meclairerichards

    meclairerichards Private E-2

    Hi, I've had a persistent problem for a while so though I'd post and see if anyone could help.

    Basically, about once a week when I turn on my laptop (running Vista) I will get a message telling me that windows has encountered a critical error and will restart in on minute. The same thing will happen for 3-4 reboots and then it stops.

    After reading lots of posts from people with similar problems, I looked at msconfig and noticed that "PopRock" from a temp file called b.exe was running on start-up so I unchecked this.

    I have also just noticed that I am unable to run anti-virus scans with AVG Free and cannot open the program from the icon in the right-hand corner of the toolbar along the bottom of the screen (don't know correct name..) Unsure if this has anything to do with it.

    Any help you can offer would be great! Thanks in advice, Claire.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Let's see if we can get some info so that we can determine which system file has been corrupted. That way we can try to replace it.

    Download and save the below to your PC (save it anywhere you can find it. The Desktop is fine). Then doube click on it to run it.

    AVPFind.bat

    It should take a couple minutes to run. You will see a black command prompt window while it is running and it should close when it is finished. Once it finishes, attach the c:\avplog.txt file that is will hopefully create as long as the malware does not block the batch file from running. (See: HOW TO: Attach Items To Your Post)


    Now download and Run exeHelper
    • Please download exeHelper to your desktop.
    • Double-click on exeHelper.com to run the fix.
    • A black window should pop up, press any key to close once the fix is completed.
    • A log file named log.txt will be created in the directory where you ran exeHelper.com
    • Attach the log.txt file to your next message.
    Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).
    Also please try running the below online scan:

    http://www.superantispyware.com/onlinescan.html

    Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. See if you can save a log with it.

    Then try running these instructions: Using MGtools


    Attach the below logs when finished with all of the above:
    • C:\avplog.txt - from AVPfind
    • a log from online SAS scan if you could make one
    • log.txt - from exeHelper
    • C:\MGlogs.zip - from MGtools
    The C:\ assumes that drive C is you Windows boot drive. If you boot from another drive, then use the correct drive letter above.
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds