Possible Malware plus, "How do I work this thing?!?"

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Quackling, Apr 18, 2012.

  1. Quackling

    Quackling Private E-2

    Okay, so I've been working with Kestrel13! on cleaning up my desktop (Thank you, thank you, thank you!) and I think my wife's laptop may have some of the same issues.

    It gave me a mysterious error about Internet Explorer using up way too much memory, when I didn't even have it open. This is one of the same things I had on my desktop. Also, I found in my AVG Quarantine folder three files named TrojanHorseGeneric27, and an Unknown Malware. I had it delete those before going on to the Read First & Run me.

    This one is running Windows 7, which I have no experience with. I'm used to XP.

    I tried running through the Read First & Run program, but I can't get access to save anything to the root drive.
     
    Quackling, Apr 18, 2012
    #1
  2. Quackling

    Quackling Private E-2

    Attached are the SAS Log and the MBAM Log.

    When I try to run ComboFix, it starts, then ... nothing.

    MGTools seems to run okay, but it is also unable to write to the C: root directory, so it can't save a log for me.

    As I said, I'm new to Windows 7. I've tried, but I haven't been able to get acces to write to the root directory. Help...
     

    Attached Files:

    Quackling, Apr 18, 2012
    #2
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please do the below so that we can boot to System Recovery Options to run a scan.

    For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
    For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    On the System Recovery Options menu you will get the following options:
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)
     
    chaslang, Apr 20, 2012
    #3

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