Possibly gremlins....no laptop keyboard

Hi , i have this also in software as i am not sure what the problem is and it has been suggested that it maybe malaware ??

Compaq Presaro CQ42..
Window 7 Home Premium
Service pack 1


Keyboard doesnt work, will work if in safe mode, will not work in safe mode with networking.....runs norton 360, internet by usb and wireless network at my house
have tried reinstaling driver......all windows updates current and nortons up to date...grrrrr
gone through HP help and done a bios update......
tried diagnostic start up....still not working....

have check that the right driver is there , which it is.....

Any suggestions??????
thx di

 

hi, thank you.........logs attached

 

Hi TimW, Thank you......
I will have to check , the mother in laws computer, if she has any disks... i will do the spybot stuff now and get back to you.....
I am not aware of any other problems and everything else appears to be ok, only the key board
I havent tried a usb keyboard but will try and get one during the week to try
thanks again....brb di

 

Thanks , i will let you know.........
I am kind of ready to just go buy her a new laptop.....sooo frustrating
Will dust off my old laptop and let her use that as she has all her business bookwork etc on hers and really needs it......
Thanks again and again for your help so far
di

 

Hi, finally got a usb keyboard.......and yes it works........MIL didnt have backup discs but we did back everything up and do a recovery but laptop keyboard still doesnt work......
any help would be really appreciated
di

 

Hi TimW, thank you....if it is just the keyboard dead, why would it work in safe mode?.......anyway new log attached....thanks again for your help and patience
di

 

May be something simple

System Model Presario CQ42 Notebook PC

Code:

[B][SIZE="3"]Using the TouchPad[/SIZE][/B]
[B]The following illustration and table describe the computer TouchPad.[/B]
[B][COLOR="Blue"](1)[/COLOR][/B] TouchPad off indicator To switch the TouchPad on and off, quickly double-tap the
TouchPad off indicator. [B][COLOR="Blue"]<<----[/COLOR][/B]
NOTE: When the TouchPad is active, the light is off.

(2) TouchPad zone Moves the pointer and selects or activates items on the screen.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.

Source: http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02100456/c02100456.pdf

 

Hi thisisu, thanks for that.....but ????? not being rude but the touchpad works and locks but the keyboard doesnt....keyboard will work in safe mode a usb keyboard works but wont normally.....
thx di

 

I'm sorry! I don't know why I thought it was a mouse/touchpad problem instead of keyboard. I think it was just because that was the very first thing that showed in the "Pointing Devices and Keyboard" section of that PDF manual -- and I've seen people forget about that touchpad toggle before.

I know this may sound like another outlandish troubleshooting idea but I'm reading that this could be it.

 

Hi thisisu....dont be sorry just had me confused
I have tried all the outlandish...even stupid things to try and fix this damn keyboard...like u i think too that its some stupid simple solution if only i knew what had caused the problem......pls keep the suggestions coming as it is the mother in laws computer and if i can fix it i might reach legendary status or i could just stay where i am
thanks heaps for your help
di

 

Hi,

I replied with a suggestion in your Software thread: http://forums.majorgeeks.com/showpost.php?p=1693888&postcount=12