Potentially Infected Pc Part 1 Of 2

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mark59, Jan 5, 2020.

  1. mark59

    mark59 MajorGeek

    I suspect that my PC may be infected with some form of malware. I have carried out the ‘Read & Run Me First Malware Removal Guide’. I already had Malwarebytes Anti-Malware on my PC so I simply updated it as part of the Step 1: Downloading Tools instructions.

    I attach the logs. I’d be grateful if they could be checked and if you’d advise me accordingly. There are five logs, the maximum for one post. I do not know if the logs from scans that made me suspect I was infected will be useful to you so they are attached in a second post. There are two, one from Malwarebytes and the other from SUPERAntispyware.

    When I read AdwCleaner’s log it identified Iobit Drive Booster and Hewlett-Packard pre-installed software as problems. You say to mention things I would like to keep. I would like to keep the Hewlett-Packard pre-installed software. I am not bothered about the Iobit software. That can go if necessary.

    If this information is necessary my PC is Hewlett-Packard s5770uk-m. My operating system is Windows 10 Home (x64). I shall be happy to provide more information should it be required.

    Thank you!

    Here are the logs from the two scans I did on my PC that made me suspect I had a problem. I provide them if they may be of assistance to you in determining what may be wrong with my PC and any potential solution required.
     

    Attached Files:

    Last edited by a moderator: Jan 5, 2020
    mark59, Jan 5, 2020
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please keep all replies in this thread. Do not start a separate thread.

    As far as I can see, your original MBAM log removed the trojans. What issues are you still having?
     
    TimW, Jan 5, 2020
    #2
  3. mark59

    mark59 MajorGeek

    I apologise. I now realise my sixth and seventh logs should have been in a separate post on this thread; not in a new thread. I still my my own virus and I am not firing on all cylinders.

    None that I am aware of. It was only when malwarebytes found 2000+ threats a few days ago that made me aware there was an issue. I posted about that but you asked me to do the full Read & Run me, which I've done and attached the logs for.
     
    mark59, Jan 5, 2020
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know. The new logs indicate you are malware free.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    3. If running Vista, Win 7 or Win 8, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    4. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 or 10 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    5. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    6. After doing the above, you should work thru the below link:
     
    TimW, Jan 5, 2020
    #4
  5. mark59

    mark59 MajorGeek

    Great! I'm glad the machine is clean.

    Can you tell me what this is. It opens every time a particular user account is opened. It was another thing that made me suspect something dodgy was going on. You can close the screen with the X in the top right hand corner and when you do everything seems to function OK. I would like to know what it is and what could be done about it. I attach an image of it.
     

    Attached Files:

    mark59, Jan 5, 2020
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    A command prompt for a power shell exe.....but no idea what it is for....I suggest you take that to the software forum for further assistance.
     
    TimW, Jan 5, 2020
    #6
  7. mark59

    mark59 MajorGeek

    Will do. Thanks for your help.
     
    mark59, Jan 6, 2020
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problem. Good luck. :)
     
    TimW, Jan 6, 2020
    #8

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