print jobs losing formatting thru network

I will give all info on network then ask the question.

remote office connecting to main office via vpn router. Users are using remote desktop to a server at the main office (two different countries). Brother network printer is installed at remote office and prints fine.

Issue
When users are connected to remote desktop and decide to print it take about 90 seconds (i think this is normal because of the distance) but the formatting lost in the print document. It comes out as raw text with no formatting.

Is this a driver issue or what?

Is there a way to have the remote desktop connect local printers so it doesn't have to send the job from one country to another via vpn?

Thanks in advance for any help. I am stuck on this one.