printer problem: usb device not recognized

Product Name: HP Deskjet 3054, J610 series
Operating System: Microsoft Windows 8.1 (64-bit)
Laptop: HP Envy Touchsmart Sleekbook model: m6-k125dx

I am receiving an error message when plugging in the HP Deskjet 3054, j610 series USB printer cable to my laptop. I have tried connecting to my HP Envy Touchsmart sleekbook running windows 8.1 as well as my HP Z420 workstation running windows 7.

The USB cable is connected directly from printer to PC.

error message: usb device not recognized, The last usb device you connected to this malfunctioned and windows could not recognize it.

I tried the following:

- re-booting and unplugging units
- using a different USB cable
- plugging into a desktop instead of laptop

Any help would be appreciated.

I have manually installed the printer driver as I prefer not to use eprint. (DJ3050_J610_1315-1.exe)

 

Thank you for your help.
update:
I just followed the instructions in order from the set-up guide and connected the USB cable at the time indicated by the software. I received the same results and error message.

fyi: I validated and hit "ok" for the language and region; however, there was no alignment page printed. (This printer was used before and setup had been completed in the past.)

 

Do you hear the familiar chime when you connect the printer to either your desktop or laptop?

No, could mean a bad USB Port - try another.

Yes, means your computer and printer are talking to each other but does not eliminate possible printer problems.

Some printers have a "hard reset" which my be internal or else a keyboard combination at your computer.

HTH

 

plodr,
The printer originally belonged to my son.
I, too, wondered about corruption and de-installed the software within microsoft "programs and features" as well as removed printer from devices.
I then re-installed it with no better results.

Don,
I hear the chime but a window pops up with the error message I mentioned before. I did try all 3 ports with the same result. Any advice how to do a "hard reset"? I was only able to find out how to reset my power supply.

Thanks.

 

Somemelvin1,

You might try this. I don't think it could hurt anything.

If the printer has a hard reset" function, it's usually something like holding a switch down for X seconds. I couldn't find a manual on-line but I quit Googling when I saw this:

If this doesn't work, try to find the manual for your model then look for "Hard Reset" or similar.

HTH :major

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‎10-20-2011 05:42 PM

got it working. here's what I did.



shut off printer.

shut off router.

turn on router.

turn on printer.

turn off airport.

turn on airport.

reset the printer system and it's now working.

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