Printer Won't Print

OP Win 7 Home Edition
MS Word 2013
Printer HP Officejet 5740\


Printer will not respond to Print command from Word or any progrqm
HP Driver reinstalled
Will scan then print
Turned off, back on, message displayed on printer screen about network required (Don't have network for this computer)
Printer worked few days ago, no computer problems.
Trying troubleshoot

 

Check of printer shows jobs in Queue

 

will need to come back to this later today, have to retire for the eve.

 

if you go to devices and printers is it there? Does it have an issue there? If not can you print a Windows test page?
Does it have more than one name? ie been installed more than once?

 

I assume that you are using via a usb cable ? If using wireless, then you are I am sure, using network (just between the printer and your computer
https://support.hp.com/us-en/produc...-series/6617253/model/6617254/troubleshooting
Look here, first, TROUBLESHOOTING- DOWN LIST ON RIGHT TO

• Print Jobs Stuck in Print Queue
• https://support.hp.com/us-en/produc...ries/6617253/model/6617254/document/c05368413

and follow by clicking next (page)
This will give you a pretty comprehensive page after page help on things to do.
If using wireless

• Printer Not Found During Network Driver Setup (Windows)
• https://support.hp.com/us-en/produc...ries/6617253/model/6617254/document/c03755890

 

Cleared Queue
Printer is connected via Network. For some reason the network connection was not detected when I first tried to use printer this time
Devices and Printers shows correct printer. Printed something from computer successfully
Set up original print job again which was on a local government web site. Selected Print from web site. Firefox opened Window Photo Viewer. Document fragment TIF file showed as document to be printed Computer screen was showing document ass being printed. Again, though, printer would not print. Then tried using Ctrl P to print document, also unsuccessful.
Went again to some other document from the computer and printed it.

 

From what I can ascertain, the printer is working fine on the LAN, but not working from across the WAN?
What happens to packets when you ping the printers IP addy from the cmd prompt as admin?

 

When the item comes up in Windows Viewer, can you save it locally then try to print it?

 

What foogoo suggests makes sense for ease of prints from a remote web server.
If your getting packet drops however, it may suggest your firewall (softs or hard) is blocking permissions from the WAN to your printer.
Check this, and configure your printers IP permissions if necessary, within your networks FW

 

The above is what you need to do.

In Firefox (Options > General > Applications) change how tiff files are handled.

 

After saving the tif, and playing with getting the printer to come up, it finally did. Then I figure out it was all for naught, that file did not have what I was looking for.
I queried the agency to see if they can guide me to where I want to be.
Appreciate, though, all the assistance.