Problem installing Hijackthis

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Zakuignited, Jan 30, 2012.

  1. Zakuignited

    Zakuignited Private E-2

    I've ran hijackthis before, but i needed to update it so I uninstalled it. When I tried installing the new version I have this error that says:

    An error occurred while attempting to create the directory: C:\Documents and Settings\UserXP\Application Data\Microsoft

    I tried to run hijackthis since recently my computer started showing errors in writing or saving programs. Also, my recycle bin says it has a "WINDOWS" folder that I can't delete or restore.

    Any help would be appreciated, thank you.
     
  2. thisisu

    thisisu Malware Consultant

    Hi Zakuignited,

    Unfortunately running HJT alone isn't sufficient enough to handle the types of infections we see today.

    It is recommended that you go through this thread if you suspect that your computer is infected with malware: READ & RUN ME FIRST Malware Removal Guide

    If you are still experiencing problems after completing the above thread, feel free to attach your logs here for review so we can fix any leftovers of malware.
     

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