Problem with Adobe Flash plugin and Firefox

I have had a problem with my Adobe Flash player plugin not working in Firefox. It says I need to update my flash player. When I try I get halfway through the install and it says I have a more recent player installed and quits the installation. Very frustrating. My flash player works fine in Google Chrome but not in Firefox. I have tried to install the player, the plugin, etc., but get the same result each time. Belarc Advisor computer stats appended. Please help.

 

Thanks for reply. I have repeatedly tried to run the plugin dot exe file and get the same answer: A more recent version exists on your computer.

Am attaching my belarc stats as a .doc file.

 

I couldn't read either of those files but may I make a suggestion? How about going into your already installed flash player and trying to do an update from there...if it updates then your set if it doesn't then something else is amiss...have you tried looking in your plug-ins list to see if flash player is enabled?

 

What version does the Adobe - Flash Player page say is installed? And in "Control Panel" > "All Control Panel Items", what version does it say is installed?

Possibly a beta version(13) is installed?

@Kench, The "ComputerStats.doc" file wasn't readable for me either, finally Libre Office Writer did the trick.

 

When I go to uninstall programs, it doesn't show adobe flash or shockwave as a program installed at all. In Firefox plugin folder, there is no entry for shockwave flash at all. But when I try to install the latest flash, 12.0.0.7, it hangs at 50% and says I have a newer version installed. I can't seem to find that newer version and don't know where to look.
Trying to upload computer stats but only have open office (.odt) format.

Will copy and add to this if possible:
Computer Profile Summary
Computer Name: Larry-PC (in WORKGROUP)
Profile Date: Saturday, April 05, 2014 9:42:03 AM
Advisor Version: 8.4
Windows Logon: Larry

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Operating System System Model
Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 5/28/2011 1:11:13 PM
Boot Mode: BIOS (Secure Boot not supported) Dell Inc. Inspiron 580
System Service Tag: GQ5MFQ1 (support for this PC)
Chassis Serial Number: GQ5MFQ1
Enclosure Type: Desktop
Processor a Main Circuit Board b
3.20 gigahertz Intel Core i3 550
64 kilobyte primary memory cache
256 kilobyte secondary memory cache
4096 kilobyte tertiary memory cache
64-bit ready
Multi-core (2 total)
Hyper-threaded (4 total) Board: Dell Inc. 0C2KJT A00
Serial Number: ..CN7360413D00AE.
Bus Clock: 133 megahertz
BIOS: Dell Inc. A07 11/13/2010
Drives Memory Modules c,d
988.48 Gigabytes Usable Hard Drive Capacity
867.23 Gigabytes Hard Drive Free Space

PLDS DVD+-RW DH-16ABS ATA Device [Optical drive]

Generic- Compact Flash USB Device [Hard drive] -- drive 2
Generic- MS/MS-Pro USB Device [Hard drive] -- drive 4
Generic- SD/MMC USB Device [Hard drive] -- drive 1
Generic- SM/xD-Picture USB Device [Hard drive] -- drive 3
SAMSUNG HD103SJ [Hard drive] (1000.20 GB) -- drive 0, s/n S26BJ9FB108708, rev 1AJ10001, SMART Status: Healthy 3896 Megabytes Usable Installed Memory

Slot 'DIMM1' has 1024 MB (serial number 8366B84B)
Slot 'DIMM2' has 1024 MB (serial number 8366B84A)
Slot 'DIMM3' has 1024 MB (serial number 651F772C)
Slot 'DIMM4' has 1024 MB (serial number 8366B83F)
Local Drive Volumes


c: (NTFS on drive 0) 988.48 GB 867.23 GB free
Network Drives
None discovered
Users (mouse over user name for details) Printers
local user accounts last logon
Larry 4/5/2014 6:51:13 AM (admin)
local system accounts
Administrator 4/29/2011 10:23:59 PM (admin)
Guest never
HomeGroupUser$ never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

EPSON PC-FAX driver on USB001
EPSON WorkForce 545 Series on USB001
Microsoft Shared Fax Driver on SHRFAX:
Microsoft XPS Document Writer on XPSPort:
Controllers Display
ATA Channel 0 [Controller]
ATA Channel 1 [Controller]
Intel(R) 5 Series/3400 Series Chipset Family 4 port Serial ATA Storage Controller - 3B20 Intel(R) HD Graphics [Display adapter]
Sceptre X325BV_FMDR [Monitor] (31.5"vis, April 2013)
Bus Adapters Multimedia
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C Intel(R) Display Audio
Logitech Mic (QuickCam S5500)
Realtek High Definition Audio
Virus Protection [Back to Top] Group Policies
Norton AntiVirus Version 21.2.0.38
Norton 360
None discovered
Communications Other Devices

↑ Broadcom NetLink (TM) Gigabit Ethernet
primary Auto IP Address: 192.168.2.2 / 24
Gateway: 192.168.2.1
Dhcp Server: 192.168.2.1
Physical Address: 78:2B:CB:98:07:42
Connection Speed: 100 Mbps
Microsoft 6to4 Adapter
Microsoft ISATAP Adapter
Teredo Tunneling Pseudo-Interface

Networking Dns Server: 192.168.2.1
USB Input Device (2x)
Logitech QuickCam S5500
HID Keyboard Device
HID-compliant mouse
Generic USB Hub (2x)
Logitech USB Camera (QuickCam S5500)
USB Mass Storage Device
USB Root Hub (2x)
Generic volume shadow copy
F:\
G:\
H:\
I:\
USB Storage Use in past 30 Days (mouse over last used for details) Hosted Virtual Machines (mouse over name for details)
Last Used
Generic- Compact Flash -- drive 2, s/n 18E391066476, rev 1.01 4/5/2014 6:42:28 AM
Generic- MS/MS-Pro -- drive 4, s/n 18E391066476, rev 1.03 4/5/2014 6:42:28 AM
Generic- SD/MMC -- drive 1, s/n 18E391066476, rev 1.00 4/5/2014 6:42:28 AM
Generic- SM/xD-Picture -- drive 3, s/n 18E391066476, rev 1.02 4/5/2014 6:42:28 AM
EPSON Storage, rev 1.00 4/4/2014 9:16:11 AM*
LGE L38C SD Card, rev 0100 3/28/2014 9:12:22 AM*
LGE L38C, rev 0100 3/28/2014 9:12:21 AM*

* Possibly used again before the reboot following this time.
None discovered

See your entire network map...
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Network Map (mouse over IP address for physical address) [Back to Top]
IP Device Type Device Details Device Roles
192.168.2.1 Router Belkin / AC750 Wireless Router F9K1116 v1 / #20331GN6104008 DHCP Server, Gateway, Domain Name Server, Web Server
192.168.2.2 Windows 7 Workstation Larry-pc (in WORKGROUP),
larry-pc.belkin, Dell Web Server, Print Server, Browse Master

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Missing Security Updates new – for Adobe, Apple, Java, Microsoft and more [Back to Top]

Hotfixes from Microsoft Update (agent version 7.5.7601.17514) install automatically.
Last install: 3/19/2014 4:12:05 PM, download: 3/19/2014 6:41:20 AM, check: 4/5/2014 7:15:55 AM.

All required security updates have been installed (using Advisor definitions version 2014.4.1.1) according to the 03/11/2014 Microsoft Security Bulletin Summary and bulletins from other vendors.

 

In Chrome, version 12.0.0.77 is installed. In Firefox and IE the help file says shockwave is not installed.

Did NOT know you had to have browsers closed to install this. Will try this way and see if it aborts installation again.

Thanks.

 

Just downloaded the flashplayer install file ( install_flash_player_12_plugin.exe ) and closed firefox browser and attempted a fresh install. It got to 50% again and got the same error message (a newer version already installed ). ?????

In Chrome, Adobe flash player shockwave plugin is enabled.

 

Will try to uninstall Chrome entirely from computer (since it has the only working flash player) and then see if I can download and install flash in IE or FF.

Maybe totally ridding computer of flash and trying fresh reinstall will help.

Right now, the only way I can play or see a flash file is in Chrome browser, which I don't really like anyway.

Opinions?

 

Firefox version 28.0 is what I have.

I was able to install flash player in IE but still can't get it to install in FF. It still gets to 50% of install and says "newer version already installed" and aborts the install. Same occurs when I try the plugin alone install.

Hopefully the patch on Tuesday will help. I'm frustrated as the devil. My wife used to call me a geek until this flash fubar got me. She will only surf with FF and I am toast until I can get a flash player up and running on FF.

Thanks so much for your input and help.

 

Went to that January thread and attempted a new installer method.

Failed with error message. May have to wait for Adobe update Tuesday.

Appended the message as jpg file by scanning the pdf (too large to upload) and then uploading the jpg. Hope you can read it.

 

Can you post a screenshot of what files you have in

1. C:\WINDOWS\system32\Macromed\Flash
2. C:\WINDOWS\syswow64\Macromed\Flash

Also, can you try the MSI installer instead of the EXE: download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_12_plugin.msi

 

I am uploading the screenshot for system32\Macromed\Flash but there is no syswow64\Macromed\Flash on my computer.

When I tried to use the MSI installer I got an error message (also uploaded).

 

I suggest that you run the Flash Player Uninstaller before running the Flash Player 13 installers that plodr provided.

Strange that you wouldn't have a syswow64\Macromed\Flash folder on a 64-bit system.

P.S. I couldn't find a screenshot of the system32\Macromed\Flash folder, and the screenshot of the error message was so tiny I couldn't read anything.

If you still get errors with the Flash Player 13 installer, please provide

• the full error message
• the contents of the FlashInstall.log file in system32\Macromed\Flash

 

Part of the error message titled "Adobe Flash Player 12 Plugin Installer Information" reads:

Error 1722: There is a problem with the Windows
Installer Package. A program???? as part of the setup
did not finish as expected.​

Can't make out the question marks.

If it will help:
The first thumbnail is a snapshot of the "System32\Macromed\Flash" folder for Flash v12.0.0.77.
The second is of the "System32\Macromed\Flash" folder for Flash v13.0.0.182.

 

Just got finished uninstalling flash and installing the Flash 13 update.

DAYUM SAM!!!!! I now have flash that works.

You two guys have saved my bacon. Thank you so much for your untiring efforts. I was about to tear my hair out (at least that which is still there at my age).

Once again, MG comes to my rescue. Thought I was toast.

And, thanks to your efforts in my behalf, my wife has only demoted me to a MINOR GEEK status.

 

My Adobe Flash Player Update for Win7 x64 failed as expected with a "General installation error" halfway through the download.
(I don't understand how an installation can fail before its even downloaded but I'm not really surprised considering.)

This is my fix:

1. From the Uninstall Flash Player page download the Uninstaller for Flash Player.
2. Close any open browsers.
3. Run the Uninstaller.
4. Delete the "Flash" folder from C:\Windows\System32\Macromed
5. Delete the "Flash" folder from C:\Windows\SysWOW64\Macromed (x64 Only)
6. Delete everything in C:\Users\ < username > \AppData\Roaming\Adobe\Flash Player
7. Delete everything in C:\Users\ < username > \AppData\Roaming\Macromedia\Flash Player
8. Download and install both the IE and Plugin-Based versions of Flash Player from the Macromedia site via the Adobe Flash Player Distribution page.

Check the version using the same Uninstall Flash Player page.

Hopefully this will also work for anyone else with no other alternative.

Regards.
MrTom.