Problem with Multimedia Audio Controller

I am running Win XP

I just recently ran into a problem with the New Hardward Found Wizard opening upon reboot. The hardware is looking to install "multimedia audio controller". Since this happened, I have had no sound at all in any program.

I did all the steps that the support/troubleshoot section suggested, no improvement.

I went to control panel, sounds, and it says I have no audio device.
I then went to controlpanel/perfomance and maintanence/system/device manager/
Under this-Multimedia audio controller has a yellow question mark with a yellow exclamation point on top.
Double clicked on it then got 4 tabs
1.General Tab This device is not configured correctly.
(Code 1) To reinstall the drivers for this device, click Reinstall Driver.
(Did this to no avail... wizard unable to locate software

2.Driver Tab and tried all troubleshooting there to no avail

3.Resource Tab This device isn't using any resources because
it has a problem

4. Details Tab Device Instance ld
PCI\VEN_8086&DEV_24C5&SUBSYS_02088086&REV_01\3&267A616A&0&FD
(this info is what came up automatically without scrolling down the list)


My kids recently used Real Player and noticed the problem with no sound while trying to watch videos. Can you help me locate the problem? I just do not know what to do.

When I run the new hardware found wizard it asks for the installation disk which I do not have. All software came preinstalled on PC and I only have those disks. After clicking on install automatically, it searches and then comes up "cannot install, the software could not be found."

We recently installed a Rise of Nations CD that was purchased from an individual on ebay. After installing it we began to have problems with popups, my browser redirecting, etc. Is it possible that this can be related to any of that. Could that CD have had malicious content????? I am completely at a loss of where to begin to resolve this. I am just a mom who uses my PC regularly and have had instances in the past where viruses got me but with step by step instructions I think with your help and insight I can get to the bottom of this. THANKS IN ADVANCE FOR YOUR TIME AND HELP.

Would it help to go back to a earlier restore point?

I do not know if this will help but I included below my scanlog from Hijack This (done on 9-23-04) Did this after downloading StopZilla showed spyware.

 

OK... Found out I had an outdated version of the program, another site gave directions for updating from inside installed version.

Here is the updated scan log

 

I would try System Restore, and if that fails, uninstall the device and reboot.

If the incorrect device keeps being detected, get the driver details from Device Manager and manually remove the drivers.

Make sure they aren't system drivers and create a restore point before doing any of this.

 

I will not touch on the spyware issue, but deal with the audio. You didn't mention your operating system, computer type ( white box, home built, or name brand ), or motherboard manufacturer. All of these details are helpful in troubleshooting a problem like this.

 

Please pardon my previous reply. Your operating system was mentioned at the top of your post, and I noticed that you had an e-machine by looking through your HiJack This post. All of the e-machines that I have owned came with a set of restore disks. My newest machine, an e-machine, running XP, came with 3 restore disks, and the drivers were on the third CD. Hope this helps!

 

I am having the same problem. I am running a hp slimline s3100n with winxp sp2 on it.

 

proshop, The exclamation point in front of your audio means that an install of the driver was attempted and failed. Could you post the make and model number of your PC, what your OS is, and also if you have onboard sound or if you have an installed sound card.

 

I'll try to help you find the proper audio drivers and get them installed, but if you do have a malware problem it may not work for long. I suggest you read and perform the steps listed here. http://forums.majorgeeks.com/showthread.php?t=35407

 

Hi, I am also having an audio problem on my Dell Dimension 4700 after reinstalling windows xp.
No sound from speakers (connected via expansion slot) or headphones(3.5mm jack). However, I do get sound when I plug in USB headphones.
Ive tried installing the audio driver from the dell website and it doesnt work for me.
Multimedia Audio Controller, Video Controller & Video Controller (VGA) all have yellow question marks with exclamation marks.
Any help would be much appreciated, as Im feeling quite defeated right now...

 

ok thanks, have posted it here, and replied to the questions you asked, please help! thanks

http://forums.majorgeeks.com/showthread.php?p=1672703#post1672703

 

Sorry, I posted it here instead:
http://forums.majorgeeks.com/showthread.php?p=1672705#post1672705