Problem with startup

I am running Windows Vista on my laptop. Last night when I was using the laptop it froze up on me shortly after start up. I eventually had to force quit the computer because it was not responding.

When it started back up the Toshiba screen came up with the option to push F2 for setup or F12 for Boot. It then foes to loading windows files, the screen will go black again then it goes to a screen saying the computer encountered an error on start up. Please choose either Start up repair or if the power was unexpectedly not available Start windows normally. If I choose start windows normally there is a wait while the screen is dark then a blue screen comes up with a message"Stop: c000021a fatal system error The initial session process or system process terminated unexpectedly with a status of ... shutting down. It shuts down then restarts and the whole think happens again.

If I choose the start up repair option. it runs through the start up repair which takes very little time. Then there is a message that File 0X80070002 is missing unable to complete repair automatically. do I want them to send the detail to Windows so they can make my windows experience better. yes or no. I can choose details which tells me that sig 5 and sig 6 have a corrupt registry and sig 9 rollback registry.

I can also access from that screen some options like System restore. I have run system restore for several different points and no luck, I get a message that the restore cannot be completed.
I have tried running my Recovery disks I made when I purchased this computer, no luck there either.

I am pretty sure I will have to reinstall windows and over write all my data but I wanted to make sure there were no other options before I look that one.

 

1. How far do you get when you put the recovery disks in the CD and reboot?
2. Is there anything displayed on the screen when you attempt to boot to the recovery CD?
3. Have you made it to the BIOS screen?
4. What brand and model is your laptop? How old is it?
5. Have you recently installed any new software or replaced any hardware?
6. I'm not sure how you are going to reinstall Windows if you can't boot to the recovery disks. Do you also have the Windows Vista Installation disks? If so, put them in your optical drive and reboot to see whether Windows will boot to the installation environment.
7. Do you have any other type of rescue/boot CD/USB drive, such as an antiviral rescue disk, or something like Hiren's Boot CD, or Ultimate Boot CD?

You need to find something to boot to in order to run diagnostics. The fact that you were unable to boot your Repair Disk is ominous.

 

When I run the recovery disk on start up I get to a screen that gives me 2 choices.

1. Toshiba Recovery Wizard, if I choose this option it tells me a Warning that if I proceed I will lose all my data. I have not chosen that option

2. System Recovery options is the other choice if I choose this one I get a screen that asks me to choose a keyboard layout. Which I do then click next, which I do. I then get a screen where I can pick an operating system to repair, it lists the current Microsoft Windows Vista with the location on the C drive. It also says if you don't see your operating system click load drivers to load drivers to your hard disks. I highlighted the Vista operating system and clicked next. i then get a list of options.
1 Start up repair which does not accomplish anything more than the Start up repair on teh computer it just runs longer but gives me the same final message.
2 System recovery which doesn't give me any help either, give me the same message about not being able to restore to an earlier point.
3 Windows complete PC restore for backing up from a backup image. When I click on this it asks me where to find the image.
4 Windows memory diagnostic tool
5 Command Prompt which opens a command prompt window
6. Toshiba Recovery Wizard which gives me the option to reinstall and lose all my existing files.

Or I can choose to restart or shut down

This is a Toshiba laptop I purchased in the fall of 2009. It has not given me many problems and I was hoping to get another 6 months out of it.
No antiviral boot cd or boot cds

Toshiba L505-S6959 System unit is on the bottom of the laptop. And the name on the inside by the keyboard is a Satellite has a Intel Centrino inside.

I have not installed any new hardware or software, I did update my logmein software for working from home on my computer at work on Thursday evening. I also noticed when I was trying to go back to a previous saved config that on Thursday and Friday there were some automatic updates from Windows installed and settings were saved before install as restore points.

 

OK, first thing is to check your hard drive and make sure it's healthy and intact. To do this, navigate to the command line as you outlined above. At the command prompt type the following command:

chkdsk /r X:

Where the "X" represent your boot drive (where Windows is installed) Don't type "X" when you type out the command but instead replace it with the drive letter of your boot drive (usually "C" )
Note that there is a space between the "k" and the "/", another space between "r" and "X", and a colon at the end
Hit [Enter]

This will check your entire drive for errors and then attempt to repair them. Having errors on your disk is a common cause of inability to boot an operating system. The test could take several hours on a large drive, so be patient. When finished, report your findings in this thread. The program will tell you whether or not it found errors, how many it found, and how many it was able to repair.

Once you finish chkdsk, go back to the command line and enter the following command:

sfc /scannow

Hit [Enter]
Note that there is a space between "c" and "/"
"SFC" stands for "System File Checker" and it does just that; It searches for corrupted or missing system files and repairs or replaces them. This test doesn't take nearly as long as chkdsk to finish. Again, the program will display a summary of what it found and what it did. Report the results in this thread.

When the sfc finishes running, reboot your computer an see if it will boot Windows.

Good Luck !

 

I ran the check disk and got no bad sectors and a message that said "Failed to transfer logged messages to the event log with status 50"

I typed in "sfc /scannow" and the message I received back was "Windows Resource Protection could not start the repair service"

I have one more question.

In the command prompt window it has X:\sources\recovery\Tools>
before I am allowed to type in the command

Is that correct?

 

I downloaded a copy of the Ultimate boot cd from the major geeks site. I burned it on a cd and a usb stick. How do i use it to try to fix my problem with start up?

 

Yes, that's just the path where the rescue disk has it's command processor (cmd.exe in Windows). The disk is mounted on a virtual CD drive rather than a real one. The virtual drive is given the letter X: It's really not important. What's important is you being able to type in commands.

 

WOW, I really wasn't expecting that. I don't think I've ever had anyone download a rescue disk without even being asked to do so. Well, this is embarrassing but I don't have the latest ISO so I have to download that now. Unfortunately, the fastest connection I could find is going to take another 3.5 hours to download, so I won't be able to help you until next year.

Happy New Year:celebrate:celebrate:celebrate

 

There's a page on a Microsoft forum that has a lot of info about this specific issue. Ferret your way through that to see if anything sounds like your exact problem.

http://answers.microsoft.com/en-us/...em-error/549075f8-f695-4047-b747-2b4e118e1ffd

Currently can't use Ultimate Boot CD because the screen is printing way larger than the screen (it takes about an inch off on all sides, making it impossible to see what I'm typing and reading). I'll have to figure that out before we can do anything with Ultimate Boot CD. For now, I would ask a friend who's also running Vista to make you a Windows Repair Disk for booting into WinPE environment.

 

This is going to be challenging. I've never used UBCD via internet forum. I'm used to using Skype or at least a chat client. But let's give it a shot anyways. I'll try to walk you through this step by step

1. Place UBCD disk in CD drive
2. Reboot computer
3. Tap a key if computer says "Hit any key to boot from CD". Otherwise the main menu will come up unaided.
4. Choose HHD and hit [Enter]
5. Choose Diagnostics and hit [Enter]
6. Chose ATA Diagnostics Tool and hit [Enter]
7. Run Test
8. Write down test results
9. Type "menu" and hit [Enter]
10. Type "menu" and hit [Enter]
11. Type "menu" and hit [Enter] --> This will take you back to main menu.
12. Choose Boot Management
13. Chose MBRWorks v1.08
14. Choose (5)
15. Hit [Enter]
16. Remove CD from drive
17. Reboot and see if your computer will now boot Windows.

If you get stuck or are unsure about something just post a message and I'll get back to you ASAP.

What the above does is to check the SMART values for your hard drive, then scan the disk for physical sector errors. It will then write a standard MBR (Master Boot Record) to the hard drive so it can boot.

 

Tried to run diagnostics on HDD\
I got a message No Hard Disk Drive has been identified in your system. The following are the possible causes:
HDD POWER CABLE IS NO PROPERLY ATTACHED TO THE HDD
(After turning off power to the system, please check the HDD power cable.)
HDD INTERFACE CABLE IS NOT PROPERLY ATTACHED TO TEHE HDD
(After turning off the power to the system, please check the HDD inteface cable.)
HDD MASTER-SLAVE SETTING IS INCORRECT
(After turning off the power to the system, please confirm the appropriate jumper setting for the HDD

Please power down your PC system, check the above items and restart the PC

 

When I boot from the disk it gives me a choice of:
BIOS
HDD
memory
Others
Peripherals
System
Parted Magic 2013_08_01_i586 - Press F1 for more information
UBCD FreeDos R1.51 (Based on NwDsk V3.40
User-defines

Boot next device
Reboot

GRUB4DOS menu

I chose HDD I assumed a typo on your part "HHD"

 

Yes, that was a typo. Thank you for pointing it out. Now, let me see if I have this right: When you encountered the menu shown in Post #12 (quoted above) of this thread, you selected "HDD", hit [Enter] and received the messages shown in Post #11 of this thread. Is that correct?

 

Yes exactly

 

Actually i believe it was after the next menu where I picked Diagnostics.

 

OK, I'm with you so far. What follows is the "list of (6) options" mentioned above:

Now, you lose me. What was the final message?

So, you tried to restore to an earlier point but were told that it could not be done. Do you recall whether you had the system configured to automatically create system restore points? Kind of a moot point but this option is ON by default and it doesn't sound like you turned it off so...... where are these restore points?

Unless you remember configuring the system to create disk images then this feature remained in it's default state (OFF) and there were no disk images on you system.

Did you happen to use this tool to run any memory tests?

At least we have this to fall back on

Understandable that you didn't want to resort to this option.

This suggest that you had your system configured to create restore points and that Windows did indeed create restore points. So, unless you manually deleted them, there arerestore points on your system but Windows doesn't "see" them for some reason. That's not good, especially in the context of the results from your HDD testing with Ultimate Boot CD.

 

This won't help you fix your boot problem but it may allow you to recover those files you don't want to lose should you have to reinstall. Puppy Linux is a small no cost operating system that can boot and run directly off a CD or USB drive. You can use it to copy pictures, songs, documents and similar files from your system to another CD, USB or hard drive, provided your original hard drive is mechanically sound. This site provides a detailed explanation of how to do all that: http://www.winhelp.us/recover-files-using-puppy-linux.html

 

I looked up the 0X80070002 error code. You're not able to boot due to corruption of Windows system files and registry entries. In order to fix it you need to do precisely what we know you cannot do, and that's doing a system restore operation. See the following page for a full explanation:

http://www.wiki-errors.com/wiki-errors.php?wiki=0x80070002

I'm afraid that your initial inclination was right. You'll need to do a full restore, thereby overwriting all of your data. However, we can still attempt to salvage the data on the disk by cloning it to another drive, such as an external hard drive. Do you have one? How much data (in GBs are we talking about here). If it's only personal files that you want to salvage then you could just copy files from the your current disk to a USB flash drive. Can't copy to CD/DVD (unless you have another optical drive on that laptop) because we'll be using Ultimate Boot CD to do the cloning or copying.

 

1. If I choose the start up repair option. it runs through the start up repair which takes very little time. Then there is a message that "File 0X80070002 is missing unable to complete repair automatically. do I want them to send the detail to Windows so they can make my windows experience better. yes or no"

Now when I run it it says "If you have recently attached a device to this computer, such as a camera or portable music player, remove it and restart your computer. If you continue to see this message, contact your system administrator or computer manufacturer for assistance"
I have nothing attached to the laptop at this time.

2. There are two current restore points listed:
1. on Dec 27th for a Windows update
2. one for Dec 24th Windows update

the rest
12-20-13 Windows update
12-19-13 scheduled checkpoint
12/17/13 Scheduled checkpoint
12/16/2013 Scheduled update
12/15/2013 Install windows update
12/15/13 Scheduled Checkpoint
12/14/13 Scheduled Checkpoint
12/12/13 Windows update install
12/11/2013 Windows update install
12/10/13 Scheduled Checkpoint
12/6/2013 Windows update install
12/4/2013 System: avast antivirus system restore point
12/3/2013 Windows Update install
12/2/2013 System Scheduled Check point
11/30/2013 Scheduled Check point
11/29/2013 Windows update install
11/29/2013 Scheduled Checkpoint
11/27/2013 Scheduled Checkpoint
11/26/2013 Scheduled Checkpoint

4. Ran memory tests 2 passes and no errors found

 

I have a separate hard drive i can attach with a usb cable.

 

At this point you might be better off slaving the drive, backing up your data and reformatting.

Going to take alot longer to try and patch this than it would be to start off fresh, not to mention that once you fix *this* issue, you might find other things popping up later.

Your call, but that is my advice

 

Couple of questions for you. Please answer size questions in GB

1. How large is the laptop disk upon which you installed Windows?
2. If that disk has more than one partition, what are their sizes?
3. How large is the partition upon which Windows is installed?
4. How large is your external HDD? (GB)
5. How many and how large are the partitions on the external HDD?
6. Do you currently have data on the external HDD?
7. If so, how much data does the drive currently hold?
8. How much free space does the drive currently have?
9. How much personal data (pics, docs, videos, etc. do you have on the laptop? (estimate)

 

Our plan is to back up data from the laptop to an external HDD, then reformat the laptop and do a fresh install, followed by restoration of personal files from the external HDD. I've never cracked open a laptop so slaving the trashed drive isn't really an option unless you want to walk Leah through it. In any case, thanks for the suggestion.

 

Ahh maybe I should have read more into all this than skimming what was done.

Still recovering from new years


I see the UBD didnt work correctly?

I do see it is on a Vista... We usually have pretty good success using the BART PE disc to get a virtualized XP mode, while other boot discs tend to fail.

Hope it helps

 

I can't tell you how many times I've ended up with my foot in my mouth because I didn't read the entire thread.

I hear ya. (I still have a headache)

Just too complicated and time consuming to use on a forum. Trying to instruct someone not familiar with boot discs in general and UBCD in specific is much more difficult than I'd anticipated. I don't know why I even suggested it to Leah in the first place. I think we'll just recover folders and files with simple drag-n-drop. Otherwise, we'll be halfway into Feb. before we finish.

Neat idea, never even thought of doing it like that. I'd have to tinker with that for a while. Anyway, thanks for teaching me something new!

 

1. The C drive on the computer is 286 GB with 172 G free
2. There are 0 partitions as far as I know.
3. 286GB
4. External hard drive is 1 TB
5. Hard drive is new only had it a couple weeks no partitions as far as I know.
6. no data
7. NA
8. NA
9. Somewhere between 40 and 50 GB as far as I can tell(remember)

 

Thanks Just Playin, I've already used that on my own PC. Worked great. Leah has already downloaded and burned the UBCD so I thought we'd give that a go first. In any case, the UBCD is Linux based (not sure which distribution).

 

You made the Ultimate Boot CD (UBCD), right? I'm sorry but I got involved in numerous "can't boot" threads at one time and now can't keep them straight. I'm hoping to simply copy all of your data from the laptop to your external hard drive using the alternate OS on CD (UBCD).

 

Yes I have the UBCD 5.2.8 burned on CD

I am at work this afternoon but i shiuld be able to get back online around 6 CST tonight.

 

1. You are going to put the UBCD in the CD player of the non-booting computer (laptop) and cycle power to begin booting. Depending on how you have your BIOS set up, it will either automatically load the CD, or you will have to hit a key when you get a message saying "Hit any key to load from CD".
2. You will boot to a typed menu with the first option being "Copy files to RAM" (or similar). Highlight that one and press Enter.
3. You will then be presented another menu of things to choose from. Choose "Parted Magic" and hit Enter.
4. You will be presented with a desktop complete with taskbar, menus, and desktop icons (Welcome to Linux).
5. Double click on the File Manager icon in the upper left corner of the screen to open an Explorer-like file manager. Resize it to take up approx. half the screen and park it on the right side of the screen.
6. Repeat the last step but park that window on the left half of the screen.
7. On one side, navigate to your broken computer
8. On the other side, navigate to your external hard drive.
9. Copy & Paste or Drag & Drop files, folders, or entire drives from computer to external HDD.
10. When finished, unplug external HDD and attach to your desktop PC to make sure you can access the files that you just copied from the broken laptop.
11. If yes, you can close the Parted Magic application and remove CD from the drive
12. Place your Windows/System Restore disk into CD drive of laptop and cycle power to begin reinstalling Windows + proprietary apps in order to return the laptop to a "factory fresh" state.
13. Begin the arduous process of reinstalling and reconfiguring all of those personalized apps that you installed over the years.

Should anything go wrong or you have questions, post message here. Good Luck !

 

When I start from the UBCD the first menu that comes up is
1. Bios
2. CPU
3. HDD
4. memory
5 Others
6. Peripherals
7. System
8. Parted Migic 2013_08_01_i586 - Press F1 for more information
9. UBCD FreeDos R1.51 (Based on NwDsk V3.40)
User-defined

Boot next device
Reboot

GruB4DOS menu

Never say anything that said "Copy files to RAM"

If I was going to guess I would say I should try the Parted Magic because of the step in your instructions that talks about that choice. But I don't really want to guess.

 

Sorry Leah, I got the first two steps transposed. Select "Parted Magic" from the first screen, then "Copy files to RAM". My other PC is dying or I would have had UBCD running on it as I wrote out the instructions. Instead I'm just going from my scribbled notes. After you load files to RAM, the Window-like Linux GUI will launch and it should be clear sailing from there. Again, I apologize for the mix up. Once you get to the GUI, go ahead and explore, it's an entirely different OS (linux).

 

YES SUCCESS!!!:clap

Thank you very much. All my data recovered and my operating system on the laptop back to original form.

Now the fun begins reinstalling all my programs.

Thank you for the help and your patience through the process.

 

I'm disappointed that we couldn't recover the backup image but getting all of your data back is at least a small victory. I know what a pain it is to reinstall and reconfigure all of your programs. I hope that goes smoothly for you. If you have any further questions, feel free to Private Message me anytime. Good luck and I hope this new year starts off better than your last year ended