problem with usb ports

Discussion in 'Software' started by clemmo, Jul 7, 2004.

  1. clemmo

    clemmo Private E-2

    i'm working with a dell dimension 4600 series. Intel Pentium 4 processor windows xp home.
    i recently purchased a 20gb i-pod from apple. it has a firewire that needs to be connected to the pc for downloading music onto the ipod. i get all the proper wiring and when i insert it into my pc the usb port malfunctions. i return the firewire to the apple store and get another one ... again it malfunctions. sooo, i call dell and this is where it gets really wonky. they ask whether or not i have other usb connections and indeed, i do. my printer and my iomega zip drive; both of which function beautifully. i'm advised to remove the usb ports to these two items and re-connect the ipod fire-wire. nada! nothing! what gives??? but wait, there's more! now i re-connect the printer usb and whammo, i have no computer recognition of my printer. my iomega works fine but my printer icon at the bottom of my desktop shows a big fat X thru it.
    soooooo, i work with the "technicians" dell has in the phillipines and nothing. no one and i mean no in the dell stable of technowonders can dope out what happened to my printer. after two and half hours of dell hell i hung up before they trashed my entire system. what went wrong with my usb? no matter what port i use for my iomega zip drive it performs beautifully and yet i get nowhere with my printer or my ipod.
    am i losing my mind or what?
    i need some serious help here.
    thanks.
     

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