Problems Updating Office 365

Discussion in 'Software' started by mark59, May 3, 2018.

  1. mark59

    mark59 MajorGeek

    I seem to be having a problem in updating Office 365. When I open an Office program, e.g. Word, I receive a message saying Office requires updating (cf. Image01) and I click on “Update now” (cf. Image01). I then receive a message that says, “Downloading Office updates …” (cf. Image02). Then a message comes up that says, “Office updates are available” (cf. Image03) and I click on “Yes” (cf. Image03). Afterwards nothing apparently happens. The next time I open an Office program I am informed updates are available for Office. What am I doing wrong?
     

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    mark59, May 3, 2018
    #1
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Weird one as not had issues as yet with Office 365.
    Have your tried to repair Office? go into add/remove and click Office 365 > Modify > Repair and reboot once finished then try the update again, by going to in any Office app to file > Account > Office update.

    Do you have any older Office apps on your PC installed?
    Is this a laptop or desktop PC? as one thing I have read is that on some PCs the data is set to metred connection, turn this off and all is ok, its in if Win10 in Settings > Uoate & Security > Advanced and turn off Automatically download updates even on meteed connection then reboot and try, No idea why this would be an issue but worked for some.
     
    DavidGP, May 5, 2018
    #2
  3. mark59

    mark59 MajorGeek

    Hi

    No, but I will certainly be giving this a try.

    No, before I got Office 365 I used an app from Microsoft to clean out any older versions plus afterwards did a Registry clean with CCleaner. I should only have Office 365.

    A desktop.

    I do have it set to a metered connection simply so that Win10 doesn't update when it suits itself. I'll temporarily turn it off whilst trying to update Office 365.

    Thanks!
     
    mark59, May 5, 2018
    #3
  4. mark59

    mark59 MajorGeek

    I did the quick repair of Office, but that did not solve my problem.

    I then tried the online repair, which appears to have solved my problem.

    I have not tried the unmetered connection option because I have not needed to.

    Thank you for the help.
     
    mark59, May 7, 2018
    #4

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