Problems with updating Vista

I am running Vista on my new Dell computer (less than 6 months old). After I run the system updates, Internet Explorer will not work any longer. The computer is still connected to the internet, as I can get mail, send mail,etc. Internet Explorer just seems to lose the ability to connect to the internet. I have to do a system restore to get back to the point where I have internet connection.

I'd like to run these updates, but can't lose the internet. Any help would be appreciated.

 

I have also tried to run Firefox on this computer, but can't get it to connect to the internet either - but this is unrelated to the problem I have above.

If I could firefox to work, I could try your solution above....maybe if we can fix the firefox issue, i can try the other!

 

Mark...I have run through this thread with no luck. I must have the most stubborn virus program because I can turn everything off, including Microsoft security, and it still will not run firefox. I will try again and report the results back here.

 

Mark,

I did everything recommended by this thread, but firefox does not work. It will not connect the first time after the initial load, which is what it was doing at first. I have checked the connections to ensure they are the same as IE, deleted the entry in the security window, checked 'notifiy' where it says, and it doesn't even come up and ask me to allow firefox to go through the firewall.

Any other suggestions? thanks so much.

 

I purchased my dell without the pre-installed package, because I had my own valid version of symantec anti-virus. I don't know, however, where to look in the program to allow programs through to the internet. Any help here would be appreciated.

 

Here are the results from the Enum Process

Windows Firewall is on
2 Service(s) from Avira (AntiVir) detected
1 Service(s) from Norton/Symantec (SYMTDI) detected
antispy process from Microsoft Windows Defender detected
antispy process from Microsoft Windows Defender detected
3 processes from Symantec Corporation detected

I tried to use the Auto-fix tool from Symantec, but it won't run - it tells me my system needs to have a bunch of things (at least IE 5, Windows XP, etc.), but my system is WAY more configured than it requires, so I'm thinking it's blocking itself from running somehow.

I will try to go through the other suggested links tonight. Thanks for sticking with me...!

 

Well, that was quick! Went through the other three - here's what we have

http://kb.mozillazine.org/Firewalls#..._from_Symantec - This is the one with the autofix tool that won't run
http://support.mozilla.com/en-US/kb/...ing+Norton+360 - I don't have Norton 360, so there's nothing to fix here.
http://service1.symantec.com/SUPPORT...257355004bd26f - I don't have Norton Internet Security that I can find. I only have Symantec Anti-Virus

If you can suggest a better anti-virus/security program, I'll use it. I just have these programs because we can get them for free under a program with my husband's work.

Thanks again

 

This is what I get when I have it list processes & services. Hopefully this is what you need.

Windows Firewall is on
[System Process]
System
smss.exe (Microsoft Corporation / Windows Session Manager)
csrss.exe (Microsoft Corporation / Client Server Runtime Process)
csrss.exe (Microsoft Corporation / Client Server Runtime Process)
wininit.exe (Microsoft Corporation / Windows Start-Up Application)
services.exe (Microsoft Corporation / Services and Controller app)
lsass.exe (Microsoft Corporation / Local Security Authority Process)
lsm.exe (Microsoft Corporation / Local Session Manager Service)
winlogon.exe (Microsoft Corporation / Windows Logon Application)
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
-- DCOM Server Process Launcher
-- Plug and Play
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
-- Remote Procedure Call (RPC)
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
-- Windows Defender
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
-- Windows Audio
-- DHCP Client
-- Windows Event Log
-- TCP/IP NetBIOS Helper
-- Security Center
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
-- Windows Audio Endpoint Builder
-- ReadyBoost
-- Network Connections
-- Program Compatibility Assistant Service
-- Superfetch
-- Tablet PC Input Service
-- Distributed Link Tracking Client
-- Desktop Window Manager Session Manager
-- Diagnostic System Host
-- WLAN AutoConfig
-- Portable Device Enumerator Service
-- Windows Driver Foundation - User-mode Driver Framework
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
-- Application Experience
-- Background Intelligent Transfer Service
-- Computer Browser
-- Extensible Authentication Protocol
-- Group Policy Client
-- IKE and AuthIP IPsec Keying Modules
-- IP Helper
-- Server
-- Multimedia Class Scheduler
-- User Profile Service
-- Remote Access Connection Manager
-- Task Scheduler
-- Secondary Logon
-- System Event Notification Service
-- Shell Hardware Detection
-- Themes
-- Windows Management Instrumentation
-- Windows Update
audiodg.exe (Microsoft Corporation / Windows Audio Device Graph Isolation )
SLsvc.exe (Microsoft Corporation / Microsoft Software Licensing Service)
-- Software Licensing
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
-- COM+ Event System
-- Function Discovery Resource Publication
-- Workstation
-- Network List Service
-- Network Store Interface Service
-- SSDP Discovery
-- UPnP Device Host
-- Windows Time
-- WebClient
-- WinHTTP Web Proxy Auto-Discovery Service
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
-- Cryptographic Services
-- DNS Client
-- KtmRm for Distributed Transaction Coordinator
-- Network Location Awareness
-- Telephony
-- Terminal Services
ccSvcHst.exe
-- Symantec Event Manager
-- Symantec Settings Manager
-- LiveUpdate Notice Service Ex
spoolsv.exe (Microsoft Corporation / Spooler SubSystem App)
-- Print Spooler
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
-- Base Filtering Engine
-- Diagnostic Policy Service
-- Windows Firewall
AluSchedulerSvc.exe
-- Automatic LiveUpdate Scheduler
DefWatch.exe
-- Symantec AntiVirus Definition Watcher
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
-- hpqcxs08
-- HP CUE DeviceDiscovery Service
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
-- IPsec Policy Agent
RoxWatch9.exe
-- Roxio Hard Drive Watcher 9
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
-- Windows Image Acquisition (WIA)
Rtvscan.exe
-- Symantec AntiVirus
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
-- Windows Error Reporting Service
SearchIndexer.exe (Microsoft Corporation / Microsoft Windows Search Indexer)
-- Windows Search
C:\Windows\system32\taskeng.exe (Microsoft Corporation / Task Scheduler Engine)
C:\Windows\system32\Dwm.exe (Microsoft Corporation / Desktop Window Manager)
WUDFHost.exe (Microsoft Corporation / Windows Driver Foundation - User-mode Driver Framework Host Process)
C:\Windows\Explorer.EXE (Microsoft Corporation / Windows Explorer)
taskeng.exe (Microsoft Corporation / Task Scheduler Engine)
C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation / Windows Defender User Interface)
C:\Windows\RtHDVCpl.exe (Realtek Semiconductor / HD Audio Control Panel)
C:\Windows\System32\igfxtray.exe (Intel Corporation / igfxTray Module)
C:\Windows\System32\hkcmd.exe (Intel Corporation / hkcmd Module)
C:\Windows\System32\igfxpers.exe (Intel Corporation / persistence Module)
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe (Macrovision Corporation / Macrovision FLEXnet Connect Scheduler)
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe (CyberLink Corp. / CyberLink PowerCinema Resident Program)
C:\Program Files\Common Files\Symantec Shared\ccApp.exe (Symantec Corporation / Symantec User Session)
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe (Google / Google Desktop)
C:\Program Files\hp\HP Software Update\hpwuSchd2.exe (Hewlett-Packard Co. / Hewlett-Packard Product Assistant)
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe (Sun Microsystems, Inc. / Java(TM) Platform SE binary)
C:\Program Files\Symantec AntiVirus\VPTray.exe (Symantec Corporation / Symantec AntiVirus)
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe (Adobe Systems Incorporated / Adobe Photoshop Album Starter Edition 3.2 component)
C:\Program Files\DellSupport\DSAgnt.exe (Gteko Ltd. / Dell Support)
C:\Program Files\Dell Support Center\bin\sprtcmd.exe (SupportSoft, Inc. / )
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (Google Inc. / GoogleToolbarNotifier)
C:\Program Files\Windows Sidebar\sidebar.exe (Microsoft Corporation / Windows Sidebar)
C:\Program Files\Palm\Hotsync.exe (PalmSource, Inc / HotSync® Manager Application)
C:\Program Files\hp\Digital Imaging\bin\hpqtra08.exe (Hewlett-Packard Co. / HP Digital Imaging Monitor)
C:\Windows\system32\igfxsrvc.exe (Intel Corporation / igfxsrvc Module)
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe (Hewlett-Packard Co. / HP CUE Status)
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe (Google / Google Desktop)
C:\Windows\system32\wuauclt.exe (Microsoft Corporation / Windows Update Automatic Updates)
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
-- Pml Driver HPZ12
C:\Windows\System32\mobsync.exe (Microsoft Corporation / Microsoft Sync Center)
TrustedInstaller.exe
-- Windows Modules Installer
C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation / Internet Explorer)
C:\Users\Leslie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\33FJLC4Y\EnumProcess[1].exe (Me, myself and I / EnumProcess)

 

Out of curiosity, can you ping majorgeeks.com?

Click the windows key + R, type in: cmd (press enter).
ping majorgeeks.com

If the results =

then, in your browser, try browsing to: http://74.86.201.220

If this works, then you have a DNS issue.

 

Ok. I was able to do that and it did everything you said, so you're telling me I have a DNS issue...which means what!?

Is it fixable...do I need an operation?

Any all help is appreciated ! Thanks