puter go slow HELP

woke up this morning and puter is on strike. all connections are so slow. rang verizon to check that i havnt somehow lost my dsl and they said that their connection is fine. rang emachines on advise from verizon, to check the internet settings. they made me shut off all the startsystems, delete cookies and tempfiles and history, delete MS office and money (which i dont use) and told me to ring back if no improvement. told them that those were not the problem. tried system restore back to last week. no difference. ran spybot, no detections. HELP. i have windows XP. they asked if there are any new updates but i cant get the update screen loaded. took ages to get to MG. tried to download update on antivir but it said i was running at 56mb and it would take 3hrs. dont know what to do or how to do it. i know you guys are better than 'they' are so im dumping it on you before i try to get anymore teck support from them. much aloha in advance

 

IE 6.0.2900.2180

 

i think i need a lot of help!

 

Try, turning off the computer, turn off any router/switch, and turnoff the DSL modem.

Wait 5 mins or so.

Turn on the modem, wait 5 mins
Turn on the router/switch (if you have one), wait 5 mins.
Turn on the computer. Is it any better?

 

ok ill try that. i did switch it all off for one minite, (verizon told me to do it) and it diddnt make any difference. but ill do it again and come bake in five . much aloha

 

ok ill try that. i did switch it all off for one minite, (verizon told me to do it) and it diddnt make any difference. but ill do it again and come back in five . much aloha

 

no different

 

Laurie,
Was it running fine before this, or was it simply "adequate"? Also, can you post your system specs?
Processor
HD
Memory
Video Card
Power Supply
Anti Virus
Firewall
Anything else you can think of.

Also, press Ctrl Alt Esc and see how many processes are running for all users.

When you woke up this morning, did you turn the computer on, or had it been on all night?
Also, see how well it runs when you are disconnected from the internet. If it's stll slow, then it's something internal, not IP related.
Eric

 

ok in order
yes it was running fine
e machine C2825
2800+ AMD athlon XP processer
120GB ultra DMA hard drive
56K modem
512 MB DDR
antivir XP 6.32
zone alarm 6.0.667.000
spybot 1.3
spyblaster 3.4
c.cleaner 1.23.160
cleanup 4.0
(dont think i have a vidio card)
power supply? 110v ac
the puter was on all night. when i got up it just wouldnt connect to yahoo (my home page) but then did real slow.
what do you mean by see how well it runs when not on the net? it accesses files in the puter ok, but not the net.

 

47 processes

 

So you have onboard video? If you're not sure, you can either open up the box and take a look, or download Everest, and see what kind of stuff you have.

On your power supply, I was looking for how many watts. I'm guessing it's around 320 watts.

As far as running the computer offline, I wanted to troubleshoot, and see how well it runs without being connected to the internet. In otherwords, does it do everything it should, (open files, play music, burn CDs or read CDs) when you are not online? Is this truly a problem with your modem or Internet Provider, or is something on your computer causing slow surfing. That's what I'm wondering. Hope that clears it up. Let us know.

 

im lost already
dont know what you mean by onboard video or what box.
power supply plugs into the wall. im in america so whatever the US has.
it opens files fine.
its gotta be a problem with the IE or whatever part of the puter controls it, or the dsl.

 

Well, we don't really know that, since she already ran Spybot and runs Spyware blaster as well.

Laurie, that's a lot of processes to be running all at once. You should go here and run through each step.

But, before you do that, turn off Indexing Service. My Computer, right click C, click on properties, uncheck the box that says "allow Indexing Service to index this disk for fast file searching". hit Apply, and check Apply changes to C, files, and subfolders. Hit Ignore All when the box comes up.

This should free up some resources so that you can start cleaning everything else.

If you like, you can turn off System Restore also. It is also a huge resource hog. Since it didn't help you at all, you may as well.

Also, download and run Ad-Aware (if you can).

Let's start there, and see what heppens.

Eric

 

Sorry Laurie, it may not matter.
If you think it's IE, you could try a couple things: Uninstall IE, and re-install. Or, download Mozilla Firefox, and see if that runs any better. Let me know if you need help with that. Are you on the "slow computer" now?

 

ok, done that and it appeared to wizz through them quickly. turned off system restore. did you want me to try adaware before the go 'here' bit?

 

yes i only have the one

 

If you think you can download it in less then 3 hours, then yes, go ahead and get Ad-Aware, and run it. If it gonna take forever to do that, then go ahead to Optimize XP and start through those steps. There may be a problem with your Page File as well.
I don't doubt that there is some problems with spyware, but if you already ran Spybot, then it may be something for a Hijack This Log, but I'm not qualified to ask you to run that, nor to help sort through it. Let's do some of these steps, and then maybe head over to Spyware Specifiic and see what they say.
Where's Chaslang when you need him?

 

Alucard, you may very well be right, but you haven't offered any solutions as to what she should do, so instead of sitting there critisizing, jump in and help.

 

You needed swear at me sir. I am on THIS message board, not IM, so of course I don't know what you've told her, but she posted this on THIS message board, so I'm answering her on THIS message board.
Can we calm down a bit, and maybe start over and be friends?
Eric

 

@ Alucard_The_Dex

When working tech related issues it is best to keep all correspondence inside the forum; that way others can see what has been discussed and what solutions have been put forward. We don't use IM here to resolve tech issues. I also agree that this is very likely a malware issue; which is worked inside the Spyware Specific forum by those authorized to assist with such problems.

I also agree with eclayton you need to calm down a bit.

@ LaurieB

Run through the READ ME FIRST in the Spyware Forum and see what that comes up with.

 

ok shadow. i got the read first bit. i got to stage 5 where it says download adaware, but my puter wont download anything. now what

 

isnt there some way of connecting my puter with someone who knows what there doing?

 

If you have access to another computer, try downloading and burning to a CD and then installing on your computer. Do you have Firefox installed? If you can't get Ad-Aware installed skip that step.

 

not till tomorrow. no i dont have fire fox. there was more than one download recomended, do you mean skip them all, or try one at a time?

 

Try them one at a time. If IE won't download, you may want to use another computer to get the downloads, at some point you are going to need to use those. There may be other tools you need to download that aren't in the sticky, depends on what we find lurking on your system. Best bet is to get Firefox installed, since it isn't susceptible to the pitfalls of IE.

 

Sorry, just saw this; yes someone can connect via Remote Desktop and try to assist you. I've never been any good at doing that myself.

 

ok ill try one at a time. you have to bare in mind that i am very far from anybody. i can use a friends puter to download those suggested but its not exactly 'pop in', more a fifty mile drive

 

OK, understand. 50-mile drive , that's like the other side of the island.

 

halfway lol

 

got the plug in lol
trying now for cwshredder but it say its gonna take 2hrs n 20 mins. when it started it said Kbytes and 7 mins. it just keeps getting slower and longer

 

That's slow. Two things to try

Winsock XP
Hoster

• Unzip Hoster to a convenient folder such as C:\Hoster
• Run Hoster.exe, click Restore Original Hosts and then click OK.
• Click the X to exit the program

 

ok cancelled cwshredder. and trying winsock. when it starts to download it starts in KB and then goes down in increments to 56 bytes per sec. at the mo it has gone down to 462 bytes per sec, so something is affecting the downloads while they are in proccess

 

249 bytes

 

152bytes

 

At that rate your DL will timeout before it is finished.

 

i cant even get
mg to switch pages properly. shadow im me or phone me. ill call you back. 1808 884 5304

 

just to keep you all up to date. i got as far as #5 on the read first list, but i'm unable to download anything. when the puter tries to download it starts off in KB and reduces speed in increments to 56Bytes per sec!! 2 people tried to send me files over the IM but puter wouldnt do it. i dont know why it wont accept files over the IM, but it might be something to do with the things ive switched off under instruction from verizon, emachines or here. my son was on this puter the afternoon before and i am deeply suspisous that he has something to do with this. it is possible that he has attempted to get around the new password on the content control. that is the only 'new' thing that had happened to my puter. so its a big coincidence that the dayafter changing it, the puter has gone haywire. i just want to say how much i apreciate ALL help, i realise that it is frustrating to deal with someone that often doesnt understand the instructions. much aloha to you all. fyi. i have 80% of my memory still free, and my cpu is minimal. the taskmanager doesnt show up anything odd.

 

Have you tried Safe Mode with Networking? If yes, is it behaving the same way?

 

dont know how to do that. morning shadow. hope you had a good night/day whatever. aloha

 

Alhoa, Laurie. Got back from the base a little while agao.

To boot into Safe mode, when you reboot, start tapping the F8 key repeatedly when the first screen appears, if the Windows Screen with the moving bar appears you waited too long. A menu will appear shorty giving you several options. You want Safe Mode with Networking.

 

ok let me try that

 

We all start out not knowing anything. I know I'm still learning lots, and will be the rest of my life. No one will be frustrated with you, don't worry!
Good thing Shadow is here, he'll get you fixed up, I'm sure!
Eric

 

Do you have HijackThis loaded on you system?

 

no......................

 

PM me your email addy. I'll send you the files via email. Don't send me a web based account, I think IE is a big part of your DL problems.

 

ahh, thanx. you're a sweetheart

 

i only have the one email address. its yahoo. ????

 

We that, I'll give it a shot. I'll send hoster first since it is the smallest of the 3 files.

 

Sent Hoster

 

i'll check