Questions and help removing malware

ComboFix runs on 64bit systems. Just follow the instructions and get us the requested logs.

 

I am not seeing any malware in your logs. ( If you want to run Combo, you first need to uninstall AVG. )

You do need to clean out these folders:
C:\WINDOWS\Temp\
C:\Documents and Settings\HP_Administrator\Local Settings\Temp\

But I think your problem is related to this:

Code:

        IP Address. . . . . . . . . . . . : 0.0.0.0

        Subnet Mask . . . . . . . . . . . : 0.0.0.0

You should post in the networking forum for additional assistance.

Since you are not having any malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
     
     
   
   
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
   
   
10. After doing the above, you should work thru the below link:
    
    • How to Protect yourself from malware!

Malware removal from a National Chain = $149
Malware removal from MajorGeeks = $0


Majorgeeks Geek Wear. Hats, T-Shirts, Hoodies

MajorGeeks on FaceBook

 

Yes, you can delete everything that it will allow you to delete in those folders. I am not sure why you are getting an error message with defogger. It should just re-enable it. Check in the software forum if you continue to have issues with that, or just reinstall it.