ran all steps, still have malware

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by offsafetyglock, Nov 16, 2014.

  1. offsafetyglock

    offsafetyglock Private E-2

    thanks for all of your help. My girlfriends pc has become riddled with malware.

    NOTE: I also followed the guide for internet redirection before the malware removal guide. and have a Gooredfix.tx log if it needs to be provided.

    Again thank you for your time. Really appreciate it.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Rerun RogueKiller and have it fix these items:
    Code:
    ¤¤¤ Registry : 28 ¤¤¤
    [PUP] (X64) HKEY_CLASSES_ROOT\CLSID\{051E9166-B275-4683-907B-372FAE22BC7C} -> Found
    [PUP] (X64) HKEY_CLASSES_ROOT\CLSID\{E5A7A645-8318-4895-B85C-EDC606B80DB6} -> Found
    [PUP] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A5A51D2A-505A-4D84-AFC6-E0FA87E47B8C} -> Found
    [PUP] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670} -> Found
    [Suspicious.Path] (X64) HKEY_USERS\S-1-5-21-1252363257-3657709812-587821418-1001\Software\Microsoft\Windows\CurrentVersion\Run | Best Buy pc app : C:\Users\Tanveer\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms  -> Found
    [Suspicious.Path] (X86) HKEY_USERS\S-1-5-21-1252363257-3657709812-587821418-1001\Software\Microsoft\Windows\CurrentVersion\Run | Best Buy pc app : C:\Users\Tanveer\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms  -> Found
    [Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\JmwGLvRdg ("C:\ProgramData\bXcQVFV\JmwGLvRdg.exe") -> Found
    [PUP] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ProtectMonitor (C:\monitorsvc.exe) -> Found
    [Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\JmwGLvRdg ("C:\ProgramData\bXcQVFV\JmwGLvRdg.exe") -> Found
    [PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\ProtectMonitor (C:\monitorsvc.exe) -> Found
    [Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\JmwGLvRdg ("C:\ProgramData\bXcQVFV\JmwGLvRdg.exe") -> Found
    [PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\ProtectMonitor (C:\monitorsvc.exe) -> Found
    [PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-1252363257-3657709812-587821418-1001\Software\Microsoft\Internet Explorer\Main | Start Page : [URL]http://tikotin.com/[/URL]  -> Found
    [PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-1252363257-3657709812-587821418-1001\Software\Microsoft\Internet Explorer\Main | Start Page : [URL]http://tikotin.com/[/URL]  -> Found
    [PUM.SearchPage] (X64) HKEY_USERS\S-1-5-21-1252363257-3657709812-587821418-1001\Software\Microsoft\Internet Explorer\Main | Search Page : [URL]http://feed.snapdo.com/?p=mKO_AwFzXIpYRaxo67ounJhqib0rXFhtLLIHmXcfrN_YrlMGoIDxoPfmHziF3WBxObjHlXevvXNV-G-KqNjvD6TIUYVR0HS8W_Vb3lnbDhfAGlPe8Z6z6Tj4LStmxLusBRaP7QJuedkp3VpHbR0mCNdrm8c9ncxPsIcIG-aGMxxbqnCP_5a3kxx4sg,,&q={searchTerms[/URL]}  -> Found
    [PUM.SearchPage] (X86) HKEY_USERS\S-1-5-21-1252363257-3657709812-587821418-1001\Software\Microsoft\Internet Explorer\Main | Search Page : [URL]http://feed.snapdo.com/?p=mKO_AwFzXIpYRaxo67ounJhqib0rXFhtLLIHmXcfrN_YrlMGoIDxoPfmHziF3WBxObjHlXevvXNV-G-KqNjvD6TIUYVR0HS8W_Vb3lnbDhfAGlPe8Z6z6Tj4LStmxLusBRaP7QJuedkp3VpHbR0mCNdrm8c9ncxPsIcIG-aGMxxbqnCP_5a3kxx4sg,,&q={searchTerms[/URL]}  -> Found
    ¤¤¤ Files : 1 ¤¤¤
    [Suspicious.Path][File] Best Buy pc app.lnk -- C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy pc app.lnk [LNK@] C:\PROGRA~3\BESTBU~1\CLICKO~1.EXE "C:\ProgramData\Best Buy pc app\Best Buy pc app.application" -> Found
    Now rerun HItman and have it fix everything it found.

    Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Reboot and rescan with both RogueKiller and Hitman and attach those new logs.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).Make sure that you watch for the license agreement for TrendMicro HijackThis and click on the Accept button TWICE to accept ( yes twice ).
    Then attach the below logs:

    * C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  3. offsafetyglock

    offsafetyglock Private E-2

    Hey. Thanks for the quick reply!

    Here are the logs. Things are still bad. I use chrome primarily, and it's riddled with ads, random popups, a home page i cant seem to change. If I click anywhere not a link i may get redirected. It's quite difficult to circumvent.

    Thanks so much for the help.
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

  5. offsafetyglock

    offsafetyglock Private E-2

    it seems like everything is perfect. Thank you so much for everything. As usual, you guys are the best.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

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