re: hijack this

Hi: I have spent most of the afternoon trying to clean up this computer. Please note I have gone thru all the steps in "Read Me First Before Asking for Support". I have now resorted to Hijack this. I have copy of log available on request. I am trying to get rid of Win32 Kernel core component (tries to connect to internet thru firewall) and windllsys32. I don't know what matcli is or motive directory. These all come up even after using the various spybots etc. Can you provide me with any further steps I can take? also i was a recent victim of an about:blank hijack... I fixed that by accident. I deleted a file and then i could access internet and my security worked again. It is provided by my internet provider and it is called zero knowledge or freedom

Thank you

 

As requested here is a copy of my log file. since i am a newbie i have no idea what these mean. Can you tell me which ones i have to delete? please note previous owner changed some file names to read windoze instead of windows. dont ask me why because i don't know. thank you


Edit by chaslang: Inline log changed to an attachment.

 

sorry for the mistake. I really appreciate all your help. Thank you for taking the time to help a silly newbie

 

OK I hope i post my log right this time. I did steps as instructed. Those 3 things seem to be gone. I still would like to know what matcli is and what is mad? I keep on getting a message that mad has performed an illegal operation and shuts down

 

OK i read over matcli and understand what that is. the illegal operation of MAD has details as follows: MAD caused an exception c0000006H in module HLP.DLL at 0167:2ae7e7b5.
Registers:
EAX=ffffffff CS=0167 EIP=2ae7e7b5 EFLGS=00010206
EBX=5cef8d10 SS=016f ESP=008df7e4 EBP=ffffffff
ECX=00000002 DS=016f ESI=2ae71004 FS=12f7
EDX=2ae60fff ES=016f EDI=2ae61000 GS=0000
Bytes at CS:EIP:
8a 02 42 88 07 47 49 75 f7 e9 63 ff ff ff 90 8b
Stack dump:
2ae61000 00000000 2ae60000 008df9cc 008df808 8197545c c00309cc c15c87c0 2ae7e700 bff7ddd6 2ae60000 00000001 00000000 00000000 2ae60000 8197545c

and here is my new log:

Thanks again for all your time and patience

 

ok here is new log and mad thing is connected to telus ecare (part of my isp)


umm now can't upload log

 

I can't thank you enough for all your help. You provide a great service for us barely computer literate people as well as saving us a whole bunch of money. I probably would have resorted to taking my computer in somewhere to have them do exactly what i did this afternoon. A thousand thank yous and a million kudos.