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re:stolen credit card number

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by senorita, Nov 15, 2003.

  1. senorita

    senorita Private E-2

    First,..to explain............Last week we received a package we didn't order, here to find out there was yet ANOTHER charge on the credit card that we didn't make. So we did everything we were suppose to, cancelled the card, called the reporting companies(experian, etc). We did order something online approx. a few weeks before that,..they must have intercepted our number online? And what can I do now? Will spybot help? Is a good program to download? We do have MBNA shopsafe and from now on will be only using that to order online...are there any suggestions out there to prevent this from happening again? (Oh,..and they were shipping it to us! Perhaps to wait for UPS to drop it off then confiscate the goods? They also had our correct phone number..but one number was off!) I'd appreciate any ideas!
  2. Jabman

    Jabman Private First Class

  3. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Typically, as long as you use a secure site, you should be fine, BUT some sites have been hacked into or had someone who worked there physically steal the information. I have heard of both. For the most part, using your card online is not all that different from using it at a store, or on a phone. Theres no guarantee that pimply kid who checked you out didnt remember or write the number down to use it himself later.

    Someone recently tried to use my card. My bank guesses someone, somehow, got the basic first set of numbers and from there was charging small amounts, with various numbers, to test the card to see if it worked. Apparently, once thats done, they usually start charging large amounts. My VISA spotted the small charges, recognized it as an attempt to find good CC numbers and shut my card off and sent me a new one within a few days.

    Make sure your credit card company will back you up in a case like this (sounds like they are) because really, having a company who will stand behind you and help track these people down as well as avoid it happening at all, like in my case, is what you also should be concerned about.
  4. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    P.S Jabman makes a good point too, NEVER buy anything from an email link, theres no guarantee that its not a scam. If Paypal, Ebay, or whatever emails you, go to their website yourself by typing it in, so your sure.
  5. senorita

    senorita Private E-2

    Ok,..I ran the TrojanScan ..no trojans found..yeh! I already have ad-aware and did delete all listed last time I ran it..(within the week). I was just about to download Spybot and started reading the negative comments on it,..someone said that it could ruin your system if you don't know what you are doing. Do you think I really need that one? And yes,..I have the firewall that came with XP home edition.(Thanks). I haven't used anything called paypal...and haven't ordered anything off of a link. So,...I did download HijackThis and they gave me a list and said to show it to someone knowledgeable before deleting anything,..so what to do now?
  6. Robert

    Robert Sergeant

    Credit Card Scam

    My sympathies.
    Post Hijacks list on here and the resident experts can tell you what bits are suspicious - then you use hijack to delete but save. If the puter mucks up after deleting you can resore the deleted bit using Hijack
    Good luck
  7. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Ok, here we go. I just got done running Spybot and Ad-aware actually...

    Ad-Aware is a bit more user friendly and everything it finds can be deleted. Its very safe and a good bet if your not sure. Thats why its so popular.

    Spybot is an excellent program, but not quite as friendly although it generally tags the safe to delete items and leaves items that might be questionable unchecked. This helps a lot to avoid mistakingly deleting wrong items. Im not sure where you saw it could ruin your system, but beware of anonymous reviews, sometimes people have an agenda or a problem that they pass blame off on a program. Stupidity is not the fault of any one program. You obviously have the intelligence to ask before you get click happy, so you will be ok. Bottom line, Spybot is excellent as well. IMHO, Spybot and Ad-Aware are equally good.

    Hijack this is NOT for the average computer user and there are other browser hijacking tools in our spyware section that are more friendly. Take a browse through there. As for the log file, we can probaly help you here, but simply put, people regulalry post logs at http://www.wilderssecurity.com/index.php and you can either post your log there, or simply read some to see what is safe and what is not.
  8. senorita

    senorita Private E-2

    I did go to Wilder security as recommended and they scanned the log and said that I'm good to go. And I think I'll stick with ad-aware for now then. I'm not sure if my ad-aware has been updated though..I would bet not. So,..I'll do that and I probably won't be using the hijackthis much ,..but I'll keep it...just in case. Thanks to all.....I appreciate ALL the help!!!!

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