Realtek Audio Manager Not Opening

I followed the link here at MG and downloaded the latest 2.82 realtek driver and have not been able to get the audio manager to open. I actually had downloaded the same driver from the realtek site, and then to no avail on the same trouble and I had hoped that if I tried the download here maybe it would some how be more enriching. I have a Dell Optiplex 980 with an SSD Intel in it and it has had a very hard to deal with problem since i purchased new and i never went back to the place i bought it to ask him if there's repair he could make, but the internal speaker functions as the master speaker. I have creative 2.1 speakers hooked up and together with the audio manager i'm able to have co-existing both internal and external to play and that IS the only way i have been able to make any speakers attached. Now I have a brand new pair of Klipsch speakers not out of the box yet because i want to recetify this trouble for once and for all. If DEll tech told me that the only way was to go inside and remove the internal speaker does that affect having the external speakers hooked up to play at all? I truly don't know how the speakers attach to the mobo and what is operating the sounds. So, i won't even try to pretend i do and i hope that if anyone has any information on this problem i would like to solve it. I would have not purchased this Dell if i knew what I know now about it being a "corporate" business model not intended to play videos and music. I'm stuck now but it's not too bad a computer, it's just that this sound problem has made it suk. So thanks in advance for any recommendations.

 

No my problem is something more major where the internal speaker just has to be removed. I want to go ahead and do that, but i feared losing my overall motherboard's connection to plug the computer speakers to the back of the computer. Because if the internal speaker is acting as the only way to have sound, then that's why i wonder if expelling the speaker or that is removing it (per Dell's instructs) would i necessarily lose the capability to then have the 2.1 speaker system hooked up. It's something that must have happen when they refurbished these optiplex models of Dells with SSD. BTW i have windows 7.
Plus another reason why i did this thread was to see if there's solutions to getting Realtek's 2.82 latest driver to open. Since i downloaded the new driver, haven't had Audio Manager at all and have tried several of the applications within the Realtek folder to coax it open but nothing happens and I would like to have audio manager functioning especially.

 

Sometimes installing audio drivers the regular way don't work. Id like you to try this. Go to Control Panel, click on Device Manager, Sound,Video and Game Controllers, right click on your audio device, click Update Drivers, Browse my computer for driver software, then let me pick from a list of available drivers on my computer. The driver you downloaded should be on that list. Click the driver then next. This should install it for you and hopefully you'll get your sound back.

 

If you have managed to open the Realktek HD audio manager, ensure you select Independent Headphone, not Redirected Headphone.

 

God you guys THANKS for all the input. I feel like it's my Birthday or something
But yeh, i'll tell you, it's the weirdest thing about external and internal speakers. I have tried just about everything with the exception of pulling the internal speaker off the motherboard, which was Dell's (supportive) answer to the problem. Because I don't how or why it is, but the internal speaker takes precedence for the sound, though, i've gone in to disable it as Tim W suggested (thanks for the info. and link to the instructions) and yes, it will disable but then the computer speakers also don't play-regardless. That's why i say, it is as if it's co-existing and i generally used audio manager to control the-both settings. And that's kind of handicapped (if you will) to just play normal stereo sound, you know what I mean. And i'm repeating myself probably, but that's where i halted on the idea to just pop the hood, and follow the internal speaker cable to disengage and pull the dang thing out because what I'm thinking's if i do that, it might give up any sound capacity to then play the computer speakers (like normal) by de-taching the internal 'king' pin. Ooo it ___s me off.
I did have Realtek Audio Manager before and that's up to last week when i finally found the updated RT driver and that's when after downloading several tries (too), i realized the audio manager isn't in town, or that is, to be more serious, it's simply not budging to open or activate. I'm going to try to attach a snippit (pic.) of the Realtek's contents folder. Ok(?)

 

What happens when you double-click RtkNGUI64?

 

The speaker icon shifts open to the bottom of the screen within the window or directory window, you know, and shows the modification date and the size of the application and that's about it.

 

Hi Tim,
Here's a pic. (snippit) of the results.

 

On the other issue, do you think if I go ahead and remove the internal speaker that I would eliminate the capacity for the 2.1 external speakers to play because of the experiment with disabling the internal speaker and then that halted the external speakers as well.... Because if i can get the internal speaker out and then the 2.1 computer speakers are normal or can play it's not as necessary to have the Realtek audio manager though, it would be handy to have.

 

I guess the only way i'll find out if i lose the external speakers or not is to remove the internal speaker and then i'll just go back to where I bought the __ thing.
Thanks for all your help.

 

Hey Tim,
Yes, i was going to have to do that anyway because of the way this is set up. There's only 1 speaker as far as internal (i know you know that, but you never know right) and here's other thing, where will it show up that i do have 2 speakers already attached to the port in back of the computer because it's not really identified, of course, the speakers won't be shown as the current Creative 2.1 T3000 or whatever, but when i did the DiagDx it showed the USBs attached and i believe the serial number or whatever # to identify the speakers must be what's shown.

 

Tim, I haven't done it yet, but can you take a look at this guide i downloaded and you can see where the back of the computer it shows headphone port that is the very port i have the 2.1 speakers hooked up now. Might this be because of the trouble i have had that there's really NO SPEAKERS port at all?????

 

Tim, Disregard my other reply with the manual as it isn't even the correct manual, i have the SFF optiplex and to get this all squared away, I'm going to see the shop guy tomorrow where i bought the computer and he's going to fix it up. I should have done that awhile ago and he advised not to remove the internal speaker! So, ok but let's get this PC on the right sound & function.
Thanks and I'll still talk to you most likely on this same driver issue because it hasn't anything to do with the speakers and I doubt that the Technician will have input too much about that issue but we'll see. Thanks*

 

Just to follow up w/my original Realtek driver and internal speaker problem, that I found out from the PC Tech where i bought computer, that the speaker port in the back isn't connected to disengaging the internal speaker when attaching computer speakers externally where it would shut off the internal speaker because it's connected to the front port of the computer and actually i like it better but never thought to even try that before bellyaching all over the place on how to fix it. So kind of a duhh on that one but at least it's fine!
As for the realtek updated driver 2.82 i never could get the sound manager to open but i followed the helpful lead of others and downloaded the earlier version 2.81 and audio manager is open & so it's on! Thanks for all the input and sifting through my run-on (here).

 

I think that 'PC Tech' is talking nonsense.
A speaker/headphone/earphone/microphone connector (it's not a port) has a 'normal' connection IE a circuit is connected.

https://upload.wikimedia.org/wikipedia/commons/a/af/Jack-plug--socket-switch.jpg
Jack-plug--socket-switch [CC BY 2.5 (http://creativecommons.org/licenses/by/2.5)], by Iainf 03:02, 6 July 2006 (UTC) (Own work), from Wikimedia Commons
https://en.wikipedia.org/wiki/Phone_connector_(audio)

The connector on your PC is damaged.

 

Hi Eldon,
Thank you (again) for your input and lesson in what you probably are right (then) that the back of the computer where normally i plugged in the external speakers is perhaps the problem. BTW the 'port' is my word for it and so...i haven't exactly put in the correct language before posting. I can take the Pc back and go ahead and have the guys examine it and last week when i found that it was working from the front of the computer and is working fine, i was satisfied with that as the 'given' way to allow it to work seeing how it's actually better for the space i have here to go ahead and connect to the front, but that should be as an option and it sounds like i better return-trip to the store and go ahead and look into this as it's not a done deal or resolved. Because if it's damaged it needs to be corrected. I will tell ya, i don't know how the mobo connects to speakers or any of the layout when it comes to hardware and even when putting my first computer together, i didn't, a friend did all of the 'hard work' if you want to call doing it all for me because he was experienced and i thought i was picking it up but the time in taking to assemble the motherboard and the applicable connectors, etc...since i wasn't keen on handling the parts, etc...well there ya go. I can trust the guys where i purchased computer because i worked for a very short time during an unemployment phase but it was at the counter or the front of the shop. So, thanks for informing of this whole ordeal that it's the operator's fault when it comes to just avoiding having the one guy to look it over is the real reason i was just satisfied in moving right along once i saw where the front jack could function as shutting off the internal for the new Klipsch speakers i have now hooked up.