Record Voip Calls

Sailor · May 24, 2018

Hello guys! It's been years since I was active on the forums, which is a pity because I used to learn a lot from here. I'll try to get back on that habit.

So, I'm writing my master thesis and I have to conduct interviews for that. The problem is that I can't find a way to effectively record the calls (which are done with Viber). I tried with Audacity but it will only record the input or the output at a time. There is an option to return my voice as output but when I tested that during a call in went into a rapid incomprehensible loop. My motherboard does support the "Stereo Mix" device, which as I read online is supposed to help with recording business, but I haven't figured out how to get the end result.

I'm surprised there aren't more solutions on the web because this can't be such a rare task. Don't people record interviews and customer service calls and whatnot all the time? Does anyone of you know how to do it?

TimW · May 24, 2018

Yeah ..... like FOUR years!! Damn good to see you here again!! Windows 10?

TimW · May 24, 2018

https://www.lifewire.com/personal-tools-for-recording-voip-3426754

plodr · May 24, 2018

In my state, PA, it is illegal to record a phone conversation unless you tell the people that you might be recording what is said.

Make sure you inform people so you don't find yourself in trouble.
http://www.dmlp.org/legal-guide/recording-phone-calls-and-conversations

LauraR · May 25, 2018

plodr said: ↑

In my state, PA, it is illegal to record a phone conversation unless you tell the people that you might be recording what is said.

Make sure you inform people so you don't find yourself in trouble.
http://www.dmlp.org/legal-guide/recording-phone-calls-and-conversations
Click to expand...

Interesting. I always thought that the federal law that one party much be aware (which mean you could record a conversation you are part of) was basically the law. Not that I've ever done it, but I'm in PA as well and it would be illegal. I wonder if you are recording someone from another state, federal law would take over.

plodr · May 25, 2018

All I know that a lot of times when I call and have to wait for Customer Service, I get a notice that my phone call might be recorded for quality control purposes. I am not always calling companies in PA.

PA needs two party consent.
http://www.dmlp.org/legal-guide/pennsylvania/pennsylvania-recording-law

Apparently 11 states require two party consent.
Eleven states require the consent of every party to a phone call or conversation in order to make the recording lawful. These "two-party consent" laws have been adopted in California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania and Washington.

The only reason I'm aware of this is because some phone scammers try to get you to say YES to something (like asking if this is your name), recording it and then saying you've agreed to "purchase" something because they have your YES taped. This doesn't work in PA because the scammers don't inform you that you are being taped.

Sailor · May 26, 2018

Of course the participants know they are being recorded and that's why it is crucial for me to get both streams - to record my explanation of the consent in the beginning and their approval.
@TimW I had read that article but it seems that most of them (used to?) work through the voice modem. What if I used a screen capture software? They are used to capture Teamspeak dialogues so they should be getting input+output.

TimW · May 26, 2018

https://callnote.net/viber-video-call-recorder/

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Record Voip Calls

Sailor First Sergeant

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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LauraR MajorGeeks Super-Duper Administrator Staff Member

plodr MajorGeek Super Extraordinaire Moderator Staff Member

Sailor First Sergeant

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member