Referred Here From Malware Forum, (System Restore, etc.) Pls Help!

Hi, I was told to come ask for help on the System Forum after completing a system cleanup in the Malware Foum here.

Basically, I am running my computer out of Safe Mode because I cannot run in Normal Mode. When I try to run in Normal Mode, the system consistently freezes after only a few minutes, or if I open even one Internet Explorer window.

Tellingly, it seems some Windows functions are disabled. Windows update does not work. I've been wanting to System Restore since my problems began, but if I select it from the Start menu, either the cpu freezes or nothing happens.

If I go to the System Protection area and try to access the Security tab, the tab is not there, as if it never existed at all!

If possible, please help! I haven't been able to use my computer effectively for over a week now, and it's been affecting my work and other areas of my life. Anything you could do would be appreciated.

 

Before offering any advise on this, I have a question. Why did you not let TDSS killer delete the problem that it found? :confused

 

Greetings, ElusiveClarity.

Quick questions: do you have a Windows Vista disk? If so, are you able to boot to that disk?

 

Could you set Vista to save small memory dumps? Once that's done, can you reboot to 'normal' mode and force a BSOD, then, back in Safe Mode with networking, you should be able to access the minidump folder in Windows, copy the *dmp file to the Desktop, zip and attach it to your next post please.

Loading the dump into BlueScreenView will allow us to see what drivers, etc. are running at the time of the crash.

 

Caliban, I do not have the Windows disk. My cpu (Sony Viao running Windows Vista 64-bit) has the recovery files installed on a drive. Believe me, I've considered reinstalling Windows on C:, since I seem to be clean of malware now, but I wish I could avoid backing up all my docs and losing all my other non-essential files...

satrow, I will try this, though I'm not sure I entirely understand the process. I will follow the directions and see what happens. Although I'm not sure how to force a BSOD; also, when my cpu locks up in Normal Mode, it just freezes, I normally don't see a BSOD at all.

 

If you don't get any BSOD's, we'll try analysing the System and Application logs. My Computer > Manage > Event Viewer > Windows logs > and open the Applications log, save it as the default *.evt(x) to your Desktop, then do the same with the System log. Zip and attach them, please.

 

Okay, hopefully I did this right. When I went to save the Event Logs, it asked me whether or not I wanted to display information so that other computers could view them... this sounded important to me, so I chose yes.

I've attached the App log zip. But I'm having trouble attaching the System log, when I zip it w/Legacy compression, it's over the 2MB limit by .45, and if I use the other option it's not compatible. Any advice??

Obviously, I know very little about this, but there seemed to be a lot of errors...

 

Try to filter the System log to show only the last month and then save the resulting log, it should be small enough to be zipped and uploaded then.

 

For some reason, the one month filter file was still too big after compression. So I filtered to show the logs of the past three weeks, that file was manageable, and has been attached.

Hopefully this is adequate, as the problems started about two weeks ago.

 

Sheesh, so many errors that I can't believe that the beginning of this log predates the problem. Could you filter for the 3 weeks previous to that one, please?

 

Of course, here it is. And I know, all those errors made me worry. I'm starting to wonder if I'll ever be able to use my cpu in Normal mode again.

 

There are too many odd things logged on your PC for me to offer any hope of a fix, even some of the things logged don't appear to be accurate:- I checked out some dates/times when the log reported unexpected shutdowns and found that the PC was actually asleep during the logged times and seemed to wake 'normally' some time later.

There are a few things that I could suggest updating or further troubleshooting but honestly, I don't think any of them would get your PC into a fully-functional state.

I'd bite the bullet, backup and verify all the needed files and data then run the Restore.