Requested By Oh My!

I did a Windows Update on my Windows 11 Home PC and after the re-start I wasn’t able to login. I got back into the machine by keep turning the PC on and off. When I got back into it I ran a repair in Safe Mode. Because I think it was the Windows Update that caused the problem I currently have Updates paused.

I was advised to download and run an application called MiniToolBox with the following options checked:

• List Last 10 Event Viewer Errors
• List Installed Programs
• List Problematic Devices
• List Users, Partitions and Memory size

I then submitted the generated report (which I attach for your information) and was told my PC has numerous problems.

I was surprised to learn I have numerous problems as this PC is only about a year old and I have taken care to look after it.

Anyway I would like to find out what is really wrong with the PC; have the issues resolved; and will have to unpause Updates and I take my chances.

 

Please find attached the requested reports.

 

Thank you for getting back to me.

Before I remove those programs from my computer can you please advise why you recommend their removal?

Thanks!

 

Ok thank you for your reply. I cannot do the requested things today (Sunday); however, I'm on holiday from work for a week so I hope to be able to focus on this from tomorrow (Monday) onwards.

 

The following programs were uninstalled using Revo Unistaller:

• Glary Utilities 6.16
• SpywareBlaster 6.0
• SUPERAntiSpyware
• CCleaner

App Explorer was not uninstalled because Revo Uninstaller did not list it.

Below is pasted the text from Fixlog.txt.

Fix result of Farbar Recovery Scan Tool (x64) Version: 16-09-2024
Ran by markc (21-10-2024 12:46:11) Run:1
Running from C:\Users\markc\Desktop
Loaded Profiles: markc & Craig & Jessica
Boot Mode: Normal
==============================================

fixlist content:
*****************
Start::
CreateRestorePoint:
CloseProcesses:
Zip: C:\Windows\Logs\CBS
HKLM\Software\Policies\...\system: [EnableActivityFeed] 0
HKLM\Software\Policies\...\system: [PublishUserActivities] 0
HKLM\Software\Policies\...\system: [UploadUserActivities] 0
HKLM\Software\Policies\...\system: [AllowClipboardHistory] 0
HKLM\Software\Policies\...\system: [AllowCrossDeviceClipboard] 0
HKLM\Software\Policies\...\system: [EnableMmx] 0
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\MRT: Restriction <==== ATTENTION
AlternateDataStreams: C:\ProgramData\TEMP:5C321E34 [136]
SearchScopes: HKU\S-1-5-21-3646596974-955512312-3129206487-1001 -> DefaultScope {475A399D-1A63-407C-BAA2-162C53BC9214} URL =
SearchScopes: HKU\S-1-5-21-3646596974-955512312-3129206487-1001 -> {475A399D-1A63-407C-BAA2-162C53BC9214} URL =
cmd: sfc /scannow
cmd: DISM /Online /Cleanup-Image /CheckHealth
End::

*****************

Restore point was successfully created.
Processes closed successfully.
================== Zip: ===================
C:\Windows\Logs\CBS -> copied successfully to C:\Users\markc\Desktop\21.10.2024_12.47.22.zip
=========== Zip: End ===========
"HKLM\Software\Policies\Microsoft\Windows\System\\EnableActivityFeed" => removed successfully
"HKLM\Software\Policies\Microsoft\Windows\System\\PublishUserActivities" => removed successfully
"HKLM\Software\Policies\Microsoft\Windows\System\\UploadUserActivities" => removed successfully
"HKLM\Software\Policies\Microsoft\Windows\System\\AllowClipboardHistory" => removed successfully
"HKLM\Software\Policies\Microsoft\Windows\System\\AllowCrossDeviceClipboard" => removed successfully
"HKLM\Software\Policies\Microsoft\Windows\System\\EnableMmx" => removed successfully
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender => removed successfully
HKLM\SOFTWARE\Policies\Microsoft\MRT => removed successfully
C:\ProgramData\TEMP => ":5C321E34" ADS removed successfully
"HKU\S-1-5-21-3646596974-955512312-3129206487-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope" => removed successfully
HKU\S-1-5-21-3646596974-955512312-3129206487-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{475A399D-1A63-407C-BAA2-162C53BC9214} => removed successfully

========= sfc /scannow =========


Beginning system scan. This process will take some time.

Beginning verification phase of system scan.

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Windows Resource Protection did not find any integrity violations.


========= End of CMD: =========


========= DISM /Online /Cleanup-Image /CheckHealth =========


Deployment Image Servicing and Management tool
Version: 10.0.22621.2792

Image Version: 10.0.22631.4112

No component store corruption detected.
The operation completed successfully.


========= End of CMD: =========



The system needed a reboot.

==== End of Fixlog 13:03:14 ====

The link at GoFile for the zipped folder is:

https://gofile.io/d/86YpuT

 

I wonder what went wrong. The zip folder was not empty on my Desktop, I've just checked.

I have manually checked for contents inside the C:\Windows\Logs\CBS folder and there is. I have zipped the folder, uploaded it to GoFile and here is the link: https://gofile.io/d/xKm1Kj

I do hope you get what you're looking for this time.

 

I know nothing about logs. I was only able to get what you asked me to provide. I wish it had been of use to you in diagnosing things.

No, I did not run Windows Update today. I have had Windows Update paused since my problem. It was Windows Update that caused it so I have been reluctant to run it again.

Is there any precautions I can take or do anything in anticipation of Windows Update resulting in the same problem, i.e. preventing me from logging in to any user account after the PC restarted following a Windows Update?

 

OK, I shall run Windows Update until I am informed that no more updates are available.

It was the dated zip file that you did ask for in post #4.

 

I have run Windows Update until it has informed me that there are no more updates available.

 

Is there any other actions that I need to take?

If I have missed any instructions I apologise.

As far as I can tell I have done everything asked.

 

No, I have no other issues.

 

I may well re-install them. I originally installed them from recommendations on this forum. I only use the freeware versions so they probably have less functionality. I use them manually and do not have any of them set-up to carry out functions automatically. I know programs like CCleaner and Glary Utilities have options to "repair" or defrag the Registry. I NEVER use those functions. I know to leave the Registry well alone. I am not very knowledgeable about computer science and information technology. So my messing with Registry would be akin to me going into an operating theatre and start doing surgery (to put that in context I am not a doctor).

I mainly use SUPERAntiSpyware to check downloaded items for malware (I also use Microsoft Defender and Malwarebytes). I am a belt and braces guy. I am aware waiting to check them after downloading could be too late so I also run the URL for the download through on website, whose name escapes just now, prior to downloading.

I have no real idea what the use of SpywareBlaster is so perhaps I shouldn't re-install that.

I use CCleaner and Glary Utilities to try to keep my PC clean and prevent any 'junk' from building up.

Thank you for your help. It is always first rate help and you always get me back where I want to be. Thank you for helping me and for giving your time.