Requesting permission to open application, sir !

I have an obscure, but very useful, application called Studio, which includes functionality to export the working image into a graphics editor (typically Adobe Photoshop) and launch the graphics editor in a single step.

When I press the appropriate button in Studio, photoshop does not launch, "Error #20014 Not able to open file" appears as an error with Studio.

Details
The path to define Photoshop is correct. The error occurs whichever graphics editor I specify.
Windows XP, SP2, fully updated.
Using Admin account.
Using ZoneAlarm security suite. Issue occurs even when ZA suite is shutdown completly.
Windows firewall disabled.
No virus or malware.
High performance PC, running well
Photoshop working correctly.
All other features of Studio working correctly
Working image is able to be opened in Photoshop manually. ie. save in Studio then open in Photoshop

Since the problem occurs even with ZoneAlarm shut down, I imagine that the problem is something to do with windows permission.... I have looked through system log, but cannot see any related errors.

I know the Studio function works OK (it worked on a previous computer with similar setup).

Very grateful for your help.

Daniel.

 

1. Who makes this program, "Studio"? The only program I know by that name is made by Pinnacle and it is a video editing software suite.
2. Is the error occuring in Studio or Windows?

 

None of the above

The demo version of the program can be downloaded from http://www.soft4id.com/

To try the required function, set Options/Paremeters/External Editor to define the path to the target application such as PhotoShop. Then use File/Open Folder to open a file. Then click the 'EE' (External Editor') button at the top menu bar.

As noted in the original post, the ability to launch Photoshop works fine on other computers, just not the computer I need it to work on.

Cheers !

 

If you have the unlock code to reinstall this program, you should uninstall it and then reinstall it.
This may bring back your function.

 

Thanks for your suggestions. I tried re-installing, but it didn't work.

Fortunately, the application's developer saw the MajorGeeks post and contacted me directly to help resolve the issue. It's all fixed now... It turned out to be the program assumed Windows had been configured with a particular date format setting. Using a different date format setting caused the temporary file to fail.

Cheers.
Daniel.

 

Good deal.
:cool