Restoro Software Broke My Computer

I bought the program for a year, one license. Ran it, let it scan, found a ton of issues, and ran fix. This morning I came out to the reboot prompt and it told me not to do anything, that the files that needed fixing would appear after the reboot. So I rebooted, and lost everything! It never came back to desktop, no cursor,.nothing. it's now been 10 hours since I hit reboot, and I still have no controls. Can anyone please tell me how to fix this problem? Restoro, destroyed my computer, my only link to the outside world.

 

Malwarebytes does the same thing to Advance System care most of those hits are false positive.Malwarebytes likes to cause issues to third party makers like ASC with PUP.Optional

I have to ignore the threat when scanning is complete.

I have been using ASC from the start and it never did any damage to my systems.

But i do agree that i have never heard of Restoro i think what they did was stole the design from iobit company.So it might just be a nock off of asc.

But i did read a lot of the reviews on the site and it looks like a scam nock off.
https://www.trustpilot.com/review/restoro.com

A lot of the post seem to be on the same day's.

 

Yep....restoro is craporo!

Uninstalling it would be the best advice IMHO.

 

https://www.virusresearch.org/remove-restoro-virus-pup-ad-restoro/

 

And in this virusresearch.org's link at least 3 times I see

"
Please, keep in mind that SpyHunter’s scanner tool is free. To remove any detected infection, you need to purchase its full version.
"
Trying to send an already flustered pc novice to a site to be played? Do you earn anything?

If there was an "unLike" button, I'd hit it!

 

Let me run test.I am not afraid of getting infected.

Holly crap
Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 5/2/20
Scan Time: 10:08 PM
Log File: f85e6358-8ce2-11ea-8ffd-b42e994ca475.json

-Software Information-
Version: 4.1.0.56
Components Version: 1.0.889
Update Package Version: 1.0.23342
License: Trial

-System Information-
OS: Windows 10 (Build 18362.815)
CPU: x64
File System: NTFS
User: DESKTOP-9HEUBFL\ZeroCool

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 261950
Threats Detected: 101
Threats Quarantined: 0
Time Elapsed: 0 min, 49 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Warn
PUM: Warn

-Scan Details-
Process: 3
PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroApp.exe, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroProtection.exe, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroService.exe, No Action By User, 761, 551606, , , ,

Module: 3
PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroApp.exe, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroProtection.exe, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroService.exe, No Action By User, 761, 551606, , , ,

Registry Key: 22
PUP.Optional.Restoro, HKU\S-1-5-21-795060796-476563376-855322845-1001\SOFTWARE\Local AppWizard-Generated Applications\Restoro, No Action By User, 761, 551612, 1.0.23342, , ame,
PUP.Optional.Restoro, HKU\S-1-5-21-795060796-476563376-855322845-1001\SOFTWARE\Restoro, No Action By User, 761, 551610, 1.0.23342, , ame,
PUP.Optional.Restoro, HKLM\SOFTWARE\Restoro, No Action By User, 761, 551614, 1.0.23342, , ame,
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\CLSID\{BA827421-E282-479E-AE60-34796877B8AE}, No Action By User, 761, 551619, , , ,
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\CLSID\{AE198C69-7358-4856-9029-F4C0FAD524C1}, No Action By User, 761, 551619, , , ,
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\TYPELIB\{C661BE9A-11D8-47DD-A980-6494B09F3AF3}, No Action By User, 761, 551619, , , ,
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\INTERFACE\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}, No Action By User, 761, 551619, , , ,
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\INTERFACE\{BD51A48E-EB5F-4454-8774-EF962DF64546}, No Action By User, 761, 551619, , , ,
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}, No Action By User, 761, 551619, , , ,
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{BD51A48E-EB5F-4454-8774-EF962DF64546}, No Action By User, 761, 551619, , , ,
PUP.Optional.Restoro, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}, No Action By User, 761, 551619, , , ,
PUP.Optional.Restoro, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{BD51A48E-EB5F-4454-8774-EF962DF64546}, No Action By User, 761, 551619, , , ,
PUP.Optional.Restoro, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{C661BE9A-11D8-47DD-A980-6494B09F3AF3}, No Action By User, 761, 551619, , , ,
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\WOW6432NODE\TYPELIB\{C661BE9A-11D8-47DD-A980-6494B09F3AF3}, No Action By User, 761, 551619, , , ,
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\CLSID\{AE198C69-7358-4856-9029-F4C0FAD524C1}\InprocServer32, No Action By User, 761, 551619, , , ,
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\CLSID\{BA827421-E282-479E-AE60-34796877B8AE}\InprocServer32, No Action By User, 761, 551619, , , ,
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\Restoro.Engine.1, No Action By User, 761, 551619, , , ,
PUP.Optional.Restoro, HKLM\SOFTWARE\CLASSES\Restoro.Engine, No Action By User, 761, 551619, 1.0.23342, , ame,
PUP.Optional.Restoro, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\RestoroActiveProtection, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Restoro, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\APP PATHS\Restoro.exe, No Action By User, 761, 551617, 1.0.23342, , ame,
PUP.Optional.Restoro, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\APP PATHS\Restoro.exe, No Action By User, 761, 551617, 1.0.23342, , ame,

Registry Value: 1
PUP.Optional.Restoro, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|Restoro, No Action By User, 761, 551606, , , ,

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 10
PUP.Optional.Restoro, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\RESTORO, No Action By User, 761, 551604, 1.0.23342, , ame,
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.1.8\RUN20200502_2207, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\Temp\20200502_2207\DownloaderTemp, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.1.8, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\Temp\20200502_2207, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\bin\Results, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\Temp, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\bin, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\bin, No Action By User, 761, 551606, , , ,

File: 62
PUP.Optional.Restoro, C:\WINDOWS\RESTORO.INI, No Action By User, 761, 551609, 1.0.23342, , ame,
PUP.Optional.Restoro, C:\USERS\PUBLIC\DESKTOP\RESTORO.LNK, No Action By User, 761, 551608, 1.0.23342, , ame,
PUP.Optional.Restoro, C:\PROGRAM FILES\RESTORO\AX.DLL, No Action By User, 761, 551619, , , ,
PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Help & Support.lnk, No Action By User, 761, 551604, , , ,
PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Privacy Policy.lnk, No Action By User, 761, 551604, , , ,
PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Restoro.lnk, No Action By User, 761, 551604, , , ,
PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Run in safe mode.lnk, No Action By User, 761, 551604, , , ,
PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Terms of Use.lnk, No Action By User, 761, 551604, , , ,
PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Uninstall Instructions.lnk, No Action By User, 761, 551604, , , ,
PUP.Optional.Restoro, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Restoro\Uninstall.lnk, No Action By User, 761, 551604, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\avupdate_msg.avr, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\cacert.crt, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\HBEDV.KEY, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\productname.dat, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\AV\xbvRei.vdf, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\bin\Results\restoro-service-setup.log, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\bin\Results\restoro-service-updater.log, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\bin\active_protection.txt, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\bin\conf.res, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\bin\urls.set, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.1.8\RUN20200502_2207\installed.rec, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.1.8\RUN20200502_2207\out.log, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.1.8\RUN20200502_2207\restoro.2.log, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.1.8\RUN20200502_2207\restoro.log, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.1.8\RUN20200502_2207\stability.html, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.1.8\RUN20200502_2207\StabilityScanRes.xml, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\Results\EXE2.0.1.8\RUN20200502_2207\vars.res, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\Temp\20200502_2207\ImageArray.ini, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\conf.res, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\res-v05.ini, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\restoro.ext, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\ProgramData\Restoro\TechSupportApp.ini, No Action By User, 761, 551605, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroApp.exe, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroProtection.exe, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroScanner.exe, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroService.exe, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroUI.exe, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\bin\RestoroUpdater.exe, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\ax.lza, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\engine.dll, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\engine.lza, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\LZMA.EXE, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro Help & Support.url, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro Privacy Policy.url, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro Terms of Use.url, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro Uninstall Instructions.url, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro.exe, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\RestoroAM.exe, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\Restoroicon.ico, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\RestoroMain.exe, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\RestoroSafeMode.exe, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro_SafeMode.ico, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro_uninstall.ico, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\Restoro_website.ico, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\TechSupportApp.exe, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\Program Files\Restoro\uninst.exe, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\DOCUMENTS AND SETTINGS\PUBLIC\Desktop\Restoro.lnk, No Action By User, 761, 551606, , , ,
PUP.Optional.Restoro, C:\USERS\ZEROCOOL\DOWNLOADS\RESTORO.EXE, No Action By User, 761, 551611, 1.0.23342, , ame,
PUP.Optional.Restoro, C:\USERS\ZEROCOOL\APPDATA\LOCAL\TEMP\RESTORO.EXE, No Action By User, 761, 551611, 1.0.23342, , ame,
PUP.Optional.Restoro, C:\USERS\ZEROCOOL\APPDATA\LOCAL\MICROSOFT\WINDOWS\INETCACHE\IE\FTV1ZU0Z\RESTOROSERVICESETUP64[1].EXE, No Action By User, 761, 551611, 1.0.23342, , ame,
PUP.Optional.Restoro, C:\USERS\ZEROCOOL\APPDATA\LOCAL\MICROSOFT\WINDOWS\INETCACHE\IE\FTV1ZU0Z\RESTORO[1].EXE, No Action By User, 761, 551611, 1.0.23342, , ame,
PUP.Optional.Restoro, C:\USERS\ZEROCOOL\APPDATA\LOCAL\MICROSOFT\WINDOWS\INETCACHE\IE\FTV1ZU0Z\RESTOROSETUP64[1].EXE, No Action By User, 761, 551611, 1.0.23342, , ame,

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

 

Agreed that software probably bricked her system.I aborted the scan be for it happened not knowing what was going to happen.Every thing was automatic the only thing i could stop was the scan part.

I was able to remove it with the Virus removal guide.

 

Tried booting with the 'f' 8, 9 or 10 keys to see if a 'Fix ' PC option is available. Might be 'escape, 'delete' or f12. Watch the screen while booting and try each key combo. One should finally show content printed on the screen. Sometimes stuff will flash by fast so pay attention. Tell us how it goes for you.

 

F5 and F8 are the keys I have most success getting to a boot menu with. Last Known Good is usually listed on one of them - that can be used multiple times to 'step back' to a bootable state (I've read 10 times but I've had success several times at about the 5th/6th attempt, so keep trying it!).