Router problem?

First off I want to say Im sorry if this is posted in the wrong place but im not really sure of the problem. Im running windows xp and using a eq-660r adsl router. Everything worked fine until one day we had problems (unrelated I think). A friends, friend came and got it, took it to his shop, and supposedly fixed it. We hooked it back up and it work! So I thought. I then opened Firefox and it said it couldnt connect because it was in offline mode. So I checked work online and then it said no internet connection. For some reason we no longer can get online now. Im the curious kind of person and look around alot and noticed something missing. It seems that the network connections different (dont know how but it dont look the same for some reason) and something called bcm5701 gigabit ethernet is gone. I know that because I write down things that Im reading while on the phone( strange doodler lol). Is a driver missing or what could it be? Any help would be greatly appreciated. My husbands friends.....friend isnt touching it again. TY so much 4 your time

 

Is this a store bought computer? If so which brand and model number? Which Operating System are you running? (It looks like the bcm5701 is your Network Interface Controller. So if that driver is missing that would stop you from getting online.)

 

I would call your DSL provider's tech support line and ask them to test your ADSL modem ("DSL" and "ADSL" = same thing). This can be done while you're on the phone with them and it's usually no charge.

If the modem is bad, you can either order one from your DSL provider or buy one from an electronics retailer such as Newegg, Fry's or Best Buy. If you end up buying a new one, you'll need to contact your DSL provider to register the MAC address (the internal ID number that associates the new modem with your account) and possibly for setup instructions.

Hope this helps.

 

Before we start replacing a dsl modem, lets get more info. Please goto start, run then type in cmd and hit ok or push enter. Then type in ipconfig /all and post the info into the thread, or most importantly post the ip address it shows you having.

 

Based on Stormy083's initial post, it appears there is only one PC connected to the DSL modem and the PC was able to connect to the Internet before this.

I ran into this today with a client, who was b:***hing that all four of his PCs were "running slow". Translation: His Point-Of-Sale and Office software were running fine; the Internet was slow and kept cutting out. A call to AT&T DSL tech support for a ping test on the modem quickly revealed it was defective.

If the PC connected to the Internet before this failure (or if, as noted above, Internet connections are bad on all PCs sharing the modem), a call to the DSL provider's tech support line to have them remotely test the modem is one of the first steps I would take to attempt to solve the problem. If (and only if) the modem fails the DSL provider's remote diagnostic tests would I worry about replacing it.

 

More so indicates that its missing a network driver after the friend messed with it, most isps wont help with reinstalling a nic driver, least the ones i dealt with/worked for, so figured on instead haveing to put a person through a tech support phone call to the isp, we can trouble shoot a bit better.

 

Try going to the Device Manager.

Right click on My Computer, then click on Manage.
Next goto Device manager and expand the section under Network Adapters.
Do you see your card listed there? If not, right click on the network section and click "Scan for hardware changes."
Your network card should eventually appear. Test network connection.

If it is listed, then I would right click on the network adapter, then uninstall, then do the scan again and it should reinstall.

Let me know.

 

The the drivers and also a Diagnostic utility can be found here . Your computer is going to have to find the hardware first so try motc's instructions first.

I would work on the network card first, it seems to be computer related, not the router.

Also, since this is pc, there is one more old trick but it involves opening the case so I'll save it until we hear back if anything else worked.

 

Thats why we offer free advice and solutions here at MG's.

iain.t :major

 

Great insight and advice.

Although many router manufacturers have improved their setup CDs (and many larger ISPs offer easy self-diagnostic tools such as Comcast's "Desktop Doctor"), I still have recently run into issues with smaller ISPs (such as Clearwire home ISP and no-name cable ISPs found in apartment complexes) that require one or more detailed tweaks when connecting a router to the ISP provided modem.

Although I also hate calling an ISPs tech support line, sometimes it is the best option - especially if Windows Network Troubleshooter is either unable to solve the problem or indicates there is an issue with the modem or router. Remember, a portion of the big bucks you pay your ISP every month covers basic tech support. It is in their interest to help you solve the issue versus your switching to a competitor due to poor service.

Finally (although hardware failure rates vary), my experience is the average useful lifespan of a broadband modem or Wi-Fi router is about 3-4 years. If a client is having intermittent drop issues that seem to be increasing in frequency, it's more cost effective (or, if doing it yourself, time effective) to replace the modem and/or router if Network Troubleshooter and/or ISP tech support have to be used on a regular basis.

 

To add. Was a firewall installed? If so. Turn it off, try to connect. If able to now. Turn the firewall on. See what happens next if you get a pop up on do you want to enable the internet connection? Chose yes.