Seagate 300 External Drive - Software Problem

External drive seems to work fine using it with Windows XP. However, when I try and load the BounceBack Express software, it begins to load and then when searching for the drives it "freezes up" and becomes "non-responding". I have it hooked up through the Firewire with the drive as a FAT32. Seems like if it works without the software, it isn't a hardware issue yet CMS tells me to hook it up through USB (which I haven't tried yet). Anyone have any solutions?





--------------------------------------------------------------------------------