SecureCRT, "useradd: not found"

I'm not sure if this should've gone in Software, Networking, or Programming, so please feel free to move it if I missed the mark.

My problem is this: I'm turning over a client's website management to the actual client after having updated it in-house for a while. We have our own username and password set up for FTP access, but that username gives access to the client's site as well as our own site and several others we're hosting. I needed to set up a new username and password that will only allow the client to get to their site, so I hopped on SecureCRT 3.3 (Windows), went through the normal procedure for adding an FTP name/pw, and got this message:

sh: useradd: command not found

Now I know other things in SecureCRT work fine because over the past year I've had no problems with things like password protecting a current site directory; it just seems like adding a user is giving me the problem. I've looked online for any answers and can't seem to find anything related to this, and I don't know enough about SecureCRT to really expand any further on the problem. Can anyone help with this?

m19

 

sh: useradd: command not found is UNIX, are you running this on UNIX? If so are you root or SUID0 and /sbin:/usr/sbin:/usr/local/sbin in your path?

 

Nope:

>>so I hopped on SecureCRT 3.3 (Windows),<<

SecureCRT is on a Win98 machine, and the server is WinNT.

m19

 

OK I saw that but it was a strange message . sh is a UNIX shell and useradd is a script to add users but I don't know why you're getting that :/

 

Thanks for trying,anyway. Anyone else have suggestions?

m19

 

Still trying to figure it out... No more suggestions? =\

m19