Security Tool Invasion

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by tripseven, Oct 19, 2009.

  1. tripseven

    tripseven Private First Class

    Help! Computer is a Compaq SR1030NX. This thing is nasty. I can not run in safe mode. I can not run any antimalware software. I can not access task manager or services. I can not run regedit or msconfig. I have read through the steps here for malware removal. It appears that this monstrosity detects an .exe, no matter what it is, and blocks it from running. I may have to do a complete re-format but that is truly the last thing I want to do. I have also googled the problem and read some other threads about removing this but nothing seems to work. Help!!

    Thanks in advance!!!
    Bill
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Let's see if we can get some info so that we can determine which system file has been corrupted. That way we can try to replace it.

    Download and save the below to your PC (save it anywhere you can find it. The Desktop is fine). Then doube click on it to run it.

    AVPFind.bat

    It should take a couple minutes to run. You will see a black command prompt window while it is running and it should close when it is finished. Once it finishes, attach the c:\avplog.txt file that is will hopefully create as long as the malware does not block the batch file from running. (See: HOW TO: Attach Items To Your Post)

    Now download and Run exeHelper
    • Please download exeHelper to your desktop.
    • Double-click on exeHelper.com to run the fix.
    • A black window should pop up, press any key to close once the fix is completed.
    • A log file named log.txt will be created in the directory where you ran exeHelper.com
    • Attach the log.txt file to your next message.
    Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


    Also please try running the below online scan:

    http://www.superantispyware.com/onlinescan.html

    Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. See if you can save a log with it.

    Then try running these instructions: Using MGtools
    Attach the below logs when finished with all of the above:
    • C:\avplog.txt - from AVPfind
    • a log from online SAS scan if you could make one
    • log.txt - from exeHelper
    • C:\MGlogs.zip - from MGtools
    The C:\ assumes that drive C is you Windows boot drive. If you boot from another drive, then use the correct drive letter above.
     

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