Serious Virus problem

Owen- · Oct 10, 2009

OK basically, when I log in, explorer.exe is not running - hence the only thing I can bring up is task manager. When I type in new task - explorer.exe it says I dont have the appropriate permissions. IE is down - every time I start it - there is a website that comes up instantly, then it closes down. I'm writing the on opera.

I have tried command prompts - most of the mundane ones work fine - but for some important ones it says I dont have permission to access.

When I browse (through new task in TM) I find there are 3 explorer files in C:\WINDOWS - their names and info are as follows

explorer

Type of file-Shortcut to MS-DOS Program
Size - 2.78Kb
Size on Disk - 4 Kb
Created - 06 Oct 2009 ; 19:23:03
Modified - 06 Oct 2009 19:23:12
Accessed - 08 Oct 2009 16:52:44
Cmd line C:\WINDOWS\explorer.exe

EXPLORER

Type of file - Windows Explorer Command
Size 80 Bytes
Size on Disk - 4 Kb
Created - 29 Aug 2002 05:00:00
Modified - 29 Aug 2002 05:00:00
Accessed -

explorer

Type of file - Application
Size 0.98 Mb
Size on disk 0.98 Mb
Created 29 Aug 2002 5:00:00
Modified 14 April 2008 01:12:19
Accessed 08 Oct 2009 16:50:20
Cmd line C:\WINDOWS\explorer.exe

Bear in mind I took those values down 2 days ago, so days that refer to 08 Oct 2009 should be the present date and time..

I'm assuming one of these files is what is causing my problems.

I have looked online for solutions - I have tried to edit the registry - only to find the files I should delete were not there. I have tried to reboot in safe mode and do things - its all the same. I have even tried rebooting my computer - I cant get the reboot working. Honestly this is killing me - any help would be MUCH appreciated

Thanks,
Owen

TimW · Oct 14, 2009

Welcome to Major Geeks!

Please try doing the below:

Download and save the below to your PC (save it anywhere you can find it. The Desktop is fine). Then doube click on it to run it.

AVPFind.bat

It should take a couple minutes to run. You will see a black command prompt window while it is running and it should close when it is finished. Once it finishes, attach the c:\avplog.txt file that is will hopefully create as long as the malware does not block the batch file from running.

Now download and Run exeHelper

Please download exeHelper to your desktop.

Double-click on exeHelper.com to run the fix.

A black window should pop up, press any key to close once the fix is completed.

Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

Also please try running the below online scan:

http://www.superantispyware.com/onlinescan.html

Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. It does not save a log.

Then try running these instructions: Using MGtools

Attach the below logs when finished with all of the above:

C:\avplog.txt - from AVPfind

log.txt - from exeHelper

C:\MGlogs.zip - from MGtools

The C:\ assumes that drive C is you Windows boot drive. If you boot from another drive, then use the correct drive letter above.

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Serious Virus problem

Owen- Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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Serious Virus problem

Owen- Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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