Service Call time frames...

My ISP is Telenet.be and when we moved house 6 months ago it took 3 weeks and 5 visits to get the whole setup (TV/internet/telephone) working so we were housebound.
They think you have nothing else to do but wait for them.

 

Yep we were the same.
They said if you set it up yourself (i had all the parts) it would void the warranty.
I am glad it is now working perfectly (touch wood)

 

And you know whats going to happen
You will sit waiting for them to call all day, then when you go to spend a penny the door bell will ring:-D

 

'Spend a penny." :-D Took me a couple of mins to remember what that meant!

Don't you wish they were as flexible with time when it was time to pay your bill?

 

Be glad it's not Comcast...they give you a similar time frame (which is usually at a minimum of four business days after I call for service), promise to call, then call you the NEXT day because they showed up and you weren't there.

Every time I point out that they were supposed to call me, I'm told they do that "as a courtesy" and it's not required, and that I'm supposed to make sure someone is here for the entire duration of the time frame.

I've started subtracting what I would have made had I gone to work from my monthly bill every time I have to wait for them, since I, unlike them, do not get paid if I don't show up to do my job.

 

Normally when i call my ISP it's a 3 day wait but they give you an AM or PM time frame but the crazy thing is when they built these apartments (20 in all)last year there was no infrastructure so my first call was for a cable to the building, the reply "that's not our job it's for the builders"so we lost a week getting the cable in next call was for installation they came at the appointed time but the main cable on the street was not connected,3 days later the cable was connected so i call again for installation, the engineer arrives and does the job and all was sweetness and light for 4 days, then no telephone so call again and wait another 3 days, job done, 2 hours later no cable TV call again (GSM)and am told it is another engineer that deals with this,and so it went on.

My reply to the last call was when he comes tell the engineer to take the whole thing away and i will go with satellite!
3 hours later an engineer is at the door, fixed everything and gave me a envelope with a receipt for 3 months free service TV, phone and internet.
I have not had any trouble since.

 

I'm pretty lucky, they come the next day AM or PM. The last time they didn't even come in the house, the fiddled with something on the pole and *bingo*. Just came by the house ask if all was OK. They can see everything from their offices.

 

And that works? Seems like I've done that at some point in my life and ended up paying penalties.

 

Comcast is without a doubt the highest offfender in the ISP world....

Does it work to bill THEM for your time?

 

My modem blew up last Sunday night I phoned them up Bethere broadband which is now owned by O2 got straight through to an operator,he was in India and I couldn't tell what he was saying sometimes:-D But they had a brand spanking new modem delivered here by Tuesday I was a amazed it came so fast,the customer service is amazing.

One and bit days without t'internet,it was pretty hard actually it seemed like my brain went into overdrive thinking of facts to check on google.

 

Reasons that they cannot narrow down the time any further:

1: Lawyers, giving a time constitutes a non-binding verbal contract, and they aren't allowed to initiate any contract that 37 lawyers have not already gone over.
2: Bad weather, much as they try, they have no control over the weather.
3: Meteor strikes
4: Donut shop closures
5: Astrology
6: Astronomy
7: Lawyers because no list is complete without two of these entries.
8: Improper directions
9: Wrong address that they've been billing you at for X number of years.
10: Inexplicable rocking of parked service van.
11: Laziness
12: Lawyers
13: The number 13
14: Fuel costs
15: Other visits
16: Paperwork
17: Please be advised that we are aware of your problem and doing our best to resolve it in such a manner that it becomes someone elses problem. Thank you.

If you hadn't noticed, I'm not exactly Verizon's biggest fan.

 

Well, my I.S.P. is also literally my best friend, so I must be the only one that is happy. ~ (In other words, I know the guy really, really well .

 

So we have a happy Laura now.http://smileys.on-my-web.com/repository/Happy/happy-making-faces-089.gif

 

Glad to hear it worked out for you, Laura!

As far as billing them for my time...no, it doesn't work. They always eventually make me pay. However I have had some very interesting conversations with supervisors in the billing department when they want to know how come I sent THEM a bill for the month rather than paying them (they almost always call). I've never had to pay fees (mainly because I flatly refuse and they will eventually remove them), but it unfortunately doesn't fix the problem.

But, if I want broadband, I have Comcast. *sigh*