Situational BSOD

OK, I hate BSOD at the best of times but this one is particularily aggravating. I have a user that all of a sudden started getting a BSOD one morning when she booted her computer. The stop error is STOP: 0x0000001E KMODE EXCEPTION NOT HANDLED (and I don't have the parameters ATM) and occurs after Windows 2000 logo. The weird thing is she could take it to another desk and all works fine.

After trying safe mode, last known good, etc, I immediately thought a peripheral might be causing it so I had her unplug everything except keyboard, monitor and power. Still blue screens. Tried different keyboard, monitor, power cable (and outlet), same thing. Pulled out the memory sticks (PC133 SDRAM) and had them in one at a time to test, errors still. Reset CMOS, checked motherboard capacitors, unlpugged CD-ROM and floppy, pulled unnecessary PCI cards, used onboard video instead of AGP, no go. Even swapped power supplies. 100% of the time at this desk it would error. At the other desk, I got it to error twice in a row after about 50 reboots and then it was fine.

Memory (memtest386) and HDD (Maxtor) diags pass. I ran a chkdsk and virus scan, ok. Aside from reinstalling Windows, I don't see anything else that I can try.

Suggestions? Or is it just a really lucky coincidence that it errors at this desk all the time?

 

You may want to refer to this thread, titled, HOW TO: Debug Memory Dumps (Figure out what is causing a BSOD), and let us know what you can determine.

 

Thanks Mada. I've been away so haven't had a chance to try this until now. Using the guide (and a bit of luck) I was able to determine that the was a logitech file that was corrupted and causing the issue. Cheers!