Sleep Function Not Working

Win7x64 goes to "sleep" but will not awaken.

Fans and lights go on, but no info goes to display.

Wake not working...

How can I get this machine to have a functional “Sleep” mode again?

I'm baffled.

TIA

DrCarl

 

When did sleep cease working?
Easiest solution: restore to a point in time when it was working.

 

Hi David

Nope.

I've even been over to the advanced power settings and Device Manager's keyboard and mouse settings to toggle the permissions for the KB and mouse to stimulate wakefulness...no love.

That's interesting. Do I have a WiFi driver or service on a desktop PC? My router has WiFi, as does my Note 4 phone. I looked in Device Manager under Network adapters and only see a couple of Bluetooth Device entries, a Realtek PCIe GBE Family Controller and TeamViewer VPN adapter (so I can fix mom's computer from here), but nothing about wireless. I checked "Services" too for any Wireless or WiFi entry - nada.

Let me know if I am looking in the wrong place. I think I might be looking for something that isn't there.

Thanks for the thought, though...

 

Hi Ploder,

I have been secretly missing you; hoping you'll show up and have the magic answer like so many times before. (shhhh, it's a secret)

Well, as I read online I see that one common situation before an actual total sleep failure is where the keyboard or mouse fail to awaken, then later nothing awakens (like mine now). That 'partial' started for me god knows when (I am time-challenged, anyway) ~maybe 4-6 months ago?

The total 'wake up' failure has been going on for (guessing) a month or two or three?

Thank you. Before I do that, I want to review what gets undone with a restore. I have added a new email client, drivers, some Utilities and who knows what over the last half year. I am willing to do whatever is necessary (short of a disc wipe and clean Windows install).

I have a note to review Windows Logs in the Event Viewer to see if a buncha warnings and errors starting some time might give me a clue. I wish I were more mindful of changes I'd made. At the earliest time, I just blew it off as "OK, the shakey mouse thing does not wake up the beast, oh well...keyboard does." (then "OK, the power button does". Then "not OK, nothing does.")

Here is a MG thread I started that still languishes with WAY too much information...all the things I tried.

Thanks for your thoughts!

Carl

 

...moved an old HD (that has some errors/bad sectors?) from an external drive to an open bay in my machine. Hmm...wonder if that's it?

 

BTW - Even with the 'show more dates/points/whatever' checked, my restore points only go back a few days! I'll have to look into that. Maybe allow more space for restore points? I only have C included for System Restore.

I do try to keep my C drive 'light' with as much as possible (program installs) on D. I am now wondering if I ought to set System Restore to include C and D (or all the drives: C, D, F, & R) instead of just C? And, how much space to allow? And, where do these restore points for each drive reside? I have 'room' everywhere but on C (80 GB SSD).

 

Well even if you had restore points, I would never recommend going back 4 months.

See, I make monthly images and if something goes wrong, I restore the newest image. The most I'd have to update is a month. I've restored images 3 or 4 times on two of my computers in the past several months. I usually only wait several days when I notice a problem to restore the image. (I also keep a notecard with changes since the image was made so I don't forget to update critical things like flash).

Take a screen shot of the settings under the Balanced Power Plan.

Also check that hybrid sleep is disabled
http://maximumpcguides.com/windows-7/turn-off-hybrid-sleep-in-windows-7/

 

Looks like I will be learning how to make images. Looks like a better backup. I suppose the software will tell me how big of an external drive I'll need...feel free to recommend a favorite. And, again, thanks.

Hybrid sleep is not even a listing under "Balanced" which has all default settings. From the CMD prompt, I did run "/hibernate off", then "on" again with restarts.

Here are shots (combined) of The Settings under Balanced, attached, as well as the one I am using...

Thank you for your reflections

PS - I made a way too long post with more details here

 

I will study these. I assumed this was a laptop; now I realize it is a desktop. So I have to look at the settings in a different light.

Under Sleep: one has enable wake timers and the other has disable wake timers.

 

First shows a sleep button action. The 2nd image doesn't have it expanded.
Does your keyboard have a sleep button?
I do not have any option like that in my settings.

 

Whups - forgot to expand that function, attached.

Yes, my KB has a sleep button...I think...it has a blue 'moon' icon operated with the blue 'Fn' button. I have never used it. I used to enter sleep mode via Windows Start menu, and awakened it with a mouse shake, or keyboard tap on any key..then for a while the power button on the desktop itself.

Is the "balanced" power plan relevant even if I don't use it? (Maybe you are just comparing the default settings? Maybe I should try it with default settings)

Thanks for your input.

 

tried "balanced" power scheme....no love.

 

Well my choices (on my desktop) are different than your. I have hybid sleep showing whereas you don't.
I don't have a slide show so entries that you have are relevant and I'm not sure how that impacts sleep.

It does show that the power button shuts down where you said it allowed you to sleep. Perhaps change it to sleep and see what happens. If it doesn't work, change it back to what it was.
Since my computer is in a house with access limited to us, two senior citizens, no children and hence no grandchildren, I also don't have it password protected when it wakes from sleep.

I will post my balanced settings (Win 7 32 bit desktop) that has no problem waking from sleep.

First turn off the display after 30 minutes and put the computer to sleep after 1 hour.

Require a password: No
Turn off hard disk: 20 minutes
IE Javascript Timer Frequency: Maximum Performance
Desktop Background Settings, Slide Show: Available
Wireless Adapter Settings (I don't have any): Maximum Performance
Sleep
Sleep after 60 minutes
Hybrid Sleep: On
Hibernate: NEVER
Allow Wake Timers: Enable

USB Selected Suspend: Enabled
Power Button Action: Shut Down
PCI Express: Moderate Power Savings

Processor Power Management
Minimum 5% Maximum 100%
System Cooling: active

Display: turn off after 30 minutes. (I sometimes lower or raise this depending on what I'm doing.)

Multimedia settings
When sharing media: Prevent idling to sleep
When playing video: Optimize video quality

 

I read somewhere that there were problems with USB connection and some keyboard/mouse combinations. So, I cleaned up quite a few leftover, loose and unused spaghetti, I mean wires. I also put the half-working webcam I got for free (and never use) at a garage sale into a drawer, then tried all kinds of combos. No mouse, no keyboard, different mouse, different USB ports. Same problem. Oh, well....

Read your most recent post (TYVM), re-enabled hibernate on a system level ("powercfg.exe /hibernate on") so that now it will at least show in the power options menus --and I'l be sure to mark it "never".

It's my understanding that hybrid sleep is a combination of hibernate and sleep; that's why I turned it back on at a system level (to mirror your settings).

I don't run a slide show, yet have enabled a screensaver (bubbles)...same thing probably. I'll read up elsewhere if IPS displays like mine (or even LCDs in general) do or do not have burn-in problems like the old CRTs did.

If magic doesn't happen, I might have another clue to add to the mix.

Now I'll mirror your settings and give it a try. Results in a bit.

Thanks again.

 

continuing testing log/updates.

*says to self* That's odd...

Power Options>Power Buttons and Lid>Power Button Action as "sleep" changed to "Shut down".
Tested sleep mode. Failed.
Hard power down (parked 5 seconds on power button).
Powered up.
ONE icon displayed instead of the total 4 or 5 users I have and expect from a full power down. That's odd...

Next: try regular start menu power down, then come back up with power button to see how many users are displayed.
Current settings: Power button: Shut down.
Sleep button action setting: Sleep.
Came back with all five user icons displayed, and Power Button Action changed back to sleep!?! (maybe I forgot to press "apply" - trying again - pressed apply and the "shut down" setting held.)

Note that in Power Options, Require password on wakeup is stuck on "Yes", greyed out. Can't change to "No"...hmmm.... Discovered link right there saying "change settings that are unavailable" That worked. Changed password requirement to "No".

Made custom Power Plan mirroring all ploder settings. (I don't see your setting for 'Power buttons and lid>Sleep button action setting' I left it on 'Sleep'
I will Apply, Reboot, then test.

Clicked 'Sleep' from Windows Start button menu with mouse.
Computer sleeps.
Awaken with mouse: nothing.
Awaken with keyboard: almost, but not all the way - failed.
Power down with start button for 5 seconds.
Restart with power button.
Post screens go by, Windows starts on my desktop bypassing all user icons. WTH. *sigh*
I assume icons will be back next time...



.......During all this repowering and testing, something else occurs to me...

Here is a possible clue: My MoBo is a Gigabyte GA-X58A-UD3R (Rev 1.0).

The manual is not very clear about what each light is for. Pages attached. I get the feeling it might be a normal power-up sequence that simply shows that the NB (whatever that is; northbridge I guess) is getting some juice.

Some LED Lights, not sure if they are 'phase' or 'NB' or what (or even what those means) light up intil the end of what I think is called the post routine. I think they are simply indicating the power levels being supplied to the CPU, yet I really do not know.

As I attempt to solve this, I have noticed that if the four LED ~remain lit~ on the attempt to awaken from sleep, it will fail. Maybe they are lit because awakening is failing, I dunno). The one time in recent memory that awakening DID work, those LED went out right after the post lines went by and the 'puter awakened from sleep normally.

BTW - I have not deliberately overclocked anything.

Also, I sometimes wonder if the MoBo graphics driver has any conflicts with the ATI RADEON 5750 1GB DDR3 Graphics card that's installed (and used)

That's all I've got for now.

I'm all ears.

 

Give this a whirl.

Right click command prompt and Run as administrator, then paste the following at the prompt and click Enter.

Code:

powercfg -energy -output "%userprofile%\desktop\power_report.html"

After a minute or 60 seconds, which ever comes first, you should have a report on your desktop.
Double click to launch in your default browser and see if anything interesting jumps out.
If you'd like me or anyone interested to look at the report, just zip and attach.

 

Thanks for more suggestions!

See Attached powercfg results

 

See if switching to the High Performance power plan makes any difference. If it does, then that at least gives us a baseline to work from.

 

Putting this on hold. Need to put out some other (non computer) fires. Need to install an imaging/backup system. Then will return to this to get to the bottom of it. Thanks for the help! Hope to see you soon(er or later)

 

UPDATE - SOLVED

Well, well, well...turned on my machine 2 days ago and.......{crickets]....nothing. Not a peep. No fan. Nothing.

Found a way to jumper the green and one of the black leads in the 24 mid PSU connection to the MoBo. Fan worked which says the Power Supply is OK.

Decided to replace/upgrade the PSU (from 600W to 750W) anyway. Hooked it all up and life is good again.

I recalled that there were LEDs lit on the MoBo for ages that I did not understand and never really got answers to or about or whatever. Just now It occurred to me that the are no longer lit.

I took the plunge and after many moons of having lost the sleep function, well, I tried to put it to sleep.

It worked. Sleep function restored.

Thank you new power supply.

Yay.