Slow Computer, Wont Do Things It Did A Week Ago

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by BlueSmoke, May 18, 2020.

  1. BlueSmoke

    BlueSmoke Private E-2

    Youtube is slow and wont always play videos. Games wont work like Roblox.

    Its my kid's PC and he said it was fine after I ran the steps (before step 5) but then today he said its bad again. These are the logs from yesterday.
     

    Attached Files:

    BlueSmoke, May 18, 2020
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please open ADWCleaner and remove these items:

    PUP.Optional.FakeChrome HKCU\Software\Classes\CLSID\{47E44C3B-0AC6-49C7-A7FD-CCE4B532EE5B}
    PUP.Optional.FakeChrome HKCU\Software\Classes\CLSID\{D8E0CDAD-2FAE-40EB-8433-7F5A79714FB8}
    PUP.Optional.FakeChrome HKCU\Software\Classes\Chromium.OneClickCtrl.9
    PUP.Optional.FakeChrome HKCU\Software\Classes\Chromium.OneClickProcessLauncherUser
    PUP.Optional.FakeChrome HKCU\Software\Classes\Chromium.OneClickProcessLauncherUser.1.0
    PUP.Optional.FakeChrome HKCU\Software\Classes\Chromium.Update3WebControl.3
    PUP.Optional.FakeChrome HKCU\Software\Classes\ChromiumUpdate.CredentialDialogUser
    PUP.Optional.FakeChrome HKCU\Software\Classes\ChromiumUpdate.CredentialDialogUser.1.0
    PUP.Optional.FakeChrome HKCU\Software\Classes\ChromiumUpdate.OnDemandCOMClassUser
    PUP.Optional.FakeChrome HKCU\Software\Classes\ChromiumUpdate.OnDemandCOMClassUser.1.0
    PUP.Optional.FakeChrome HKCU\Software\Classes\ChromiumUpdate.Update3COMClassUser
    PUP.Optional.FakeChrome HKCU\Software\Classes\ChromiumUpdate.Update3COMClassUser.1.0
    PUP.Optional.FakeChrome HKCU\Software\Classes\ChromiumUpdate.Update3WebUser
    PUP.Optional.FakeChrome HKCU\Software\Classes\ChromiumUpdate.Update3WebUser.1.0
    PUP.Optional.FakeChrome HKCU\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{2D38058A-29DC-4608-B481-DDF3748F0B10}
    PUP.Optional.FakeChrome HKCU\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{419E90E1-1BDB-4D2A-9D36-2DFD56D564F4}
    PUP.Optional.FakeChrome HKCU\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D57D808A-EC29-43C7-A9ED-F0B6CB8E7D84}
    PUP.Optional.FakeChrome HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run|Chromium Update
    PUP.Optional.FakeChrome HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Preapproved\{2D38058A-29DC-4608-B481-DDF3748F0B10}
    PUP.Optional.FakeChrome HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Preapproved\{D57D808A-EC29-43C7-A9ED-F0B6CB8E7D84}
    PUP.Optional.FakeChrome HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2D38058A-29DC-4608-B481-DDF3748F0B10}
    PUP.Optional.FakeChrome HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D57D808A-EC29-43C7-A9ED-F0B6CB8E7D84}

    Reboot and rescan with ADWCleaner and attach the new log.
     
    TimW, May 18, 2020
    #2
  3. BlueSmoke

    BlueSmoke Private E-2

    Thanks. Did as requested.
     

    Attached Files:

    BlueSmoke, May 19, 2020
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good...how are things running now?
     
    TimW, May 19, 2020
    #4
  5. BlueSmoke

    BlueSmoke Private E-2

    Seems good to me. It's my kids' computer though so I'll have them give it a try when the get more screen time.

    Thanks for the help!

    "Major cake licker." - I consider cake a convenient icing delivery vehicle. I can't fault the cake for not being icing, so I eat it too but my daughter is inhumane and only eats the icing. I guess it runs in the family.

    With that in mind and as a thank you, I have attached a family recipe for "Greek Cake". This never disappoints and is super easy to make!!!

    • The icing is FANTASTIC, use the margarine, don't switch to butter, it really works well in this recipe.
    • If you like strawberry, add 1 tsp of strawberry extract to the icing.
    • If you "don't like pineapple" try it anyway - you can't taste it - everyone is shocked when they find out its in there.
     

    Attached Files:

    BlueSmoke, May 19, 2020
    #5
    TimW likes this.
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    LOL.....thanks for that!! Do let me know it there are further issues.
     
    TimW, May 19, 2020
    #6
  7. BlueSmoke

    BlueSmoke Private E-2

    My son tried the computer and its still a problem. It buffers forever on youtube. Other pc's load right up, we have fast internet.
     
    BlueSmoke, May 19, 2020
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please go here > https://www.zemana.com/Download
    their program is no longer free, but you can use the demo version for this cleaning.

    It auto updates, and you click scan. After it's finished, click on the icon that looks like Cell phone strength bars. High-light the report (by date log was produced) and click on the "Open Report" icon. (looks like a folder). That notepad.txt can then be copied/pasted into another .txt doc and saved. Upload that, please.
     
    TimW, May 19, 2020
    #8
  9. BlueSmoke

    BlueSmoke Private E-2

    I scanned it but had to step away. My son closed the window. I scanned again and got the log. Hope that is inconsequential but I thought I should mention it.
     

    Attached Files:

    BlueSmoke, May 19, 2020
    #9
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Will it let you fix what it found?
     
    TimW, May 19, 2020
    #10
  11. BlueSmoke

    BlueSmoke Private E-2

    Yes, and I now took that action. Have him try again now I assume?
     
    BlueSmoke, May 19, 2020
    #11
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes and if for some reason he is still having issues with browsers, let me know which is his main browser and we can reset it to default settings.
     
    TimW, May 19, 2020
    #12
  13. BlueSmoke

    BlueSmoke Private E-2

    Sorry for the delay but he says Roblox still doesn't work. We use Chrome.
     
    BlueSmoke, May 22, 2020
    #13
  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    TimW, May 22, 2020
    #14

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