Slow PC Connection to Internet

I have a problem with my Dell 9100 connection to the internet being very slow. I have been working with the folks on the malware forum through the following thread:

http://forums.majorgeeks.com/showthread.php?t=132309

We did not find any malware and have cleaned up a number of things. for internal activity, the machine does seem faster. However, when I run a speed test at "http://www.speedtest.net/" the results I get for this computer are quite slow (280 kbps upload, it won't even check download it is so slow). Our older Dell 8250 is also connected through the same router and when I perform the same speed test on it, it is what I expect ( 6 Mbps download and 350 kbps upload ). One of the links that I was sent to had RegistryBooster on it and I ran that, misunderstanding that was not the intent of the link, and it says that there are 500+ issues. I don;t know if this is the problem or not, or just what the problem may be. However, it is extremely frustrating to have the more powerful computer being the slow dog. Any thoughts on what to check and what can be wrong. We have just swapped, or are in the process of swapping, over to Comcast. It is hard to tell just where we are in the changeover from TimeWarner to Comcast. Is that the problem and if so, why dominant on this one machine>

 

First- be careful with registry cleaners/optimizers. If the wrong thing is 'cleaned' from the registry, you may end up with much more serious problems. Be sure to make a backup of the reg before cleaning. Many folks here at MajorGeeks (myself included) recommend either CCleaner or Wise Registry Cleaner for registry cleaning. Both have proven to be safe and both have the option to make a backup before cleaning anything. Besides- I don't think the registry is your problem. If one PC surfs fine, and the other doesn't, it's the PC. Visit the Dell website, go to their drivers page, enter your service tag number (it's on a sticker on the side or back of the PC; it looks like this: 1DWG65X7) and download the newest drivers for your ethernet adapter and for the chipset. Go into the device manager and remove the current ethernet adapter (it's under Network Adapters). Then install the chipset software and reboot. Then install the new ethernet driver you just downloaded and reboot. Now see if that helps your connection. If not, post again and we'll go to step 2 Good Luck!!!

hd2k

 

Oh yeah- I forgot to mention that you may want to try a different ethernet cable (if you're not wireless). Could be there's a bad wire in there not making a full connection, or some of the connector pins may be bent... if you're going wireless, try moving closer to the router if it's not too much of a PITA and see if that helps the situation just to see if it's a simple matter of connection quality. If there's several walls between the PC and the router, and if those walls are full of pipes and wires, the router's signal will be significantly obstructed, causing connection quality and speed to go right in the dumper....

hd2k

 

Did the downloads for the drivers and replaced the cable to the ethernet card from the router. No improvement. upload speed is still in the 250 range and it does not even show a download speed. Ping time seems long at 50+ msec. what do you suggest next?

 

Thanks. Even though it seems to be worse on this one machine, I have Comcast coming out today to look at the main line coming into the house. I ma not so certain that I don't have a dropping signal problem that this computer is just more sensitive to than the other one. We will see what they have to say.

 

Confirmed that the problem is with ComCast and not the PC. They are repairing (supposedly) their equipment. Thanks for the help.