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slower than a slug on a hot day

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by hoobie, Aug 15, 2005.

  1. hoobie

    hoobie Private E-2

    I've done all the required steps I could (see below for exceptions), but my usually superfast broadband connection is still running at dial-up speeds. The virus scans turn up nothing. The ad-aware/spybot scans only the usual cookies. HSA remover says it removed 8 items, but there's no apparent effect.

    I have a host of protective programs (firewall, spywareblaster, etc.) but my router gave out a couple weeks ago, so perhaps without that extra layer of protection something got in.

    May I have permission to post a hijackThis log or should I try something else first?

    Expections to 'must do before posting' list:

    1. I can't download the latest CWShredder, so I ran 3.14. When I try, I go into an endless loop of it telling me I need an update, I click update, it asks where to download, I select the Spyware Tools folder where my old version is, and then I get the you need an update screen again without it downloading, and so on.

    2. I have XP, but I couldn't do the safemode steps in safe mode because once in safe mode I have no cursor. I use an old Cirque Wave Keyboard with built-in touch pad instead of a mouse, and safe mode seems to disable the touch pad software. So I ran the various safe mode programs in regular mode.

  2. hoobie

    hoobie Private E-2

    my hijack log is attached

    thanks in advance for any help

    Attached Files:

  3. hoobie

    hoobie Private E-2

    Also, while running searches on my running processes, came across a note on kbd.exe, which I have running (and may have only downloaded two days ago) on my compaq presario, which I believe is basically the HP Pavilion discussed below. Think I should try to delete the registry key? I'm a neophyte and it sounds dangerous. Should I post this question on the software forum?

    Info on microsoft website on kbd.exe problems:

    Your Hewlett-Packard (HP) Pavilion computer may run very slowly and may stop responding after you install the HP software update for the Universal Serial Bus (USB) multimedia keyboard on a Windows XP-based computer. You may also notice that your computer's CPU is running at 100%, with the Kbd.exe file taking up over 90% of the resources.
    This issue may occur after you install the HP Windows XP update for USB multimedia keyboards.
    WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. Remove the Kbd.exe file, and then delete the associated registry key by following these steps in the order that they are provided: 1. Click Start, and then click Search.
    2. Follow the directions that appear on your screen to search for the following Kbd.exe file:
    3. Right-click the Kbd.exe file, and then click Delete.
    4. Close the Search window.
    5. Click Start, and then click Run.
    6. To start Registry Editor, type regedit.
    7. Locate the following registry key:
    8. In the right screen, locate the file that has the following data value: C:\hp\kbd\kbd.exe.
    9. Right-click the name, and then click Delete.
    10. Restart the computer.
    For additional help with this issue, contact the programs manufacturer. To do so, visit the following Hewlett-Packard Web site:
    www.hp.com (http://support.microsoft.com/?scid=www.hp.com)
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional Edition
  4. hoobie

    hoobie Private E-2

    46 processes are using between 0 and 10% of CPU. kbd.exe is only using 4,644K.
  5. hoobie

    hoobie Private E-2

    When I run LSP.fix, asdns.dll doesn't show up in the keep list. The only three items that show up are

    mswsock... Tcpip
    winrnr.dll NTDS
    rsvpsp.dll (protocol handler)
  6. hoobie

    hoobie Private E-2

    OK, fixed the items you mentioned, eliminated some of the unnecessary startups, uninstalled Aventail and Citrix (both programs I was supposed to use to dial into a work database but that never worked anyway), and ccleaned....AND it seems to have solved the problem. Thanks! New log is attached.

    Final question. I have Norton's firewall, spywareblaster, etc. and a broadband wired connection. My router for protection purposes failed recently. How quick should I run out and get a new one--as in this very minute or could it safely wait until the weekend?

    Attached Files:

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